I tried to petition a few days ago out of game as was suggested above... still nothing.
Called the phone number above and got in pretty quick. They reopened a new ticket that was nothing to do with the problem i called in. The CS was honestly very nice and very gentle about saying there was nothing that can be done until this is fixed and it is priority #1! Ok 48 hrs later.... 4 days since my original petition (nothing still). So apparently not only are we limited from the SC store thinking we are free players, but also the online support sees us as ftp so no online support for you. NO SOUP FOR YOU!
On the bright side you can now purchase a skunk lookin squirrel mount, a bunch of new rusty cubes for decorating and some new buff/debuffs to put on your dungeon maker stuff....
I get it... different departments and processes etc. When they merged the game into freeport it screwed everything up which is why we couldn't log into the game for so long after the feature pack went "live" which was the worst eq2 xpac launch to date.
Just what is going on? Still no official announcements? Or can someone post some link? Even if its smothered with bacon greasy SJ goodness! 
If i didn't love this game i would have already moved on, so many half promises, and now so much for the vets and fans...