We are working on the issues but there is the chance it is outside of our control. I am not part of that particular phase in the process but I'll do my best to provide information as it comes to me.
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TSR Joshua M.
Technical Support Representative
Sony Online Entertainment
How to Contact Support:
https://help.station.sony.com/app/answers/detail/a_id/28939
How to Create a DXDIAG/MSINFO
https://help.station.sony.com/app/answers/detail/a_id/28973
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