My wife has tried all of these suggestions, and still gets the message, "You do not have a Everquest II account." She does, it is currently paid for, and she has been playing since the beginning of the game. She was playing on Friday, 11/4/11, and was kicked out of the game. Since then, she has had this message on the launcher after she has entered her station name and password each time she has tried to log on. She is Timon on the Oasis server.