I'm not customer support, but can I ask, is the problem that the doors and other zone-ins are not there or not clickable?
If so I have a solution for that. For any zone that has this happen (on one of my computers I had this issue occur in multiple zones, everything from doors not being clickable to parts of the ground not being there causing me to fall through the world)... Anyway, go into your everquest folder. Locate the folder called, "paks". Inside of this folder find ALL of the files with the term "Nektulos" and delete them. Re-launch the game and it will force the game to re-download files that are associated with that zone. This has worked for me 100% of the time for every zone that I have had this problem in. (simply change the files you are deleting from nektulos to whatever zone if causing you problems. I have had it happen in nektulos, enchanted lands, and halas) If this isn't the problem you are having, I hope you find the solution to your problem.