What is the model of your Netgear and Cisco modem? The issue was reported on a specific model primarily, netgear cgd24g modem/router combo but havent seen any cisco specific models yet.
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TSR Joshua M.
Technical Support Representative
Sony Online Entertainment
How to Contact Support:
https://help.station.sony.com/app/answers/detail/a_id/28939
How to Create a DXDIAG/MSINFO
https://help.station.sony.com/app/answers/detail/a_id/28973
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