Shareana wrote:
The servers did come down for a patch this morning. It is common to have missing characters when you try to load the game during a patch. be sure to relaunch the game when the servers are up 
It may be "common" but as since velious went live Everfrost had that problem and we couldnt log in till the next day after launch. It seems to be doign it again. Gotta say its really starting to make my 360 look good again.