Bleuu wrote:
BChizzle wrote:
Bleuu wrote:
From my experiance in working in customer service for 4 years, you are the worst kind of customer. The one who ignores the rules and then when something doesn't work out the way you want it to or you get in trouble for doing something you obviously shouldn't have, you demand a phone call from the CEO, the man in charge, whoever can make you feel better about yourself. It has nothing to do with a company not treating their customers with respect. It has everything to do with people disobeying rules, intentionally exploiting things even when they know they shouldn't, and then having the audacity to complain about it when they are called out on it. He deserved a warning, as did everybody else who exploited the bug (or in plain terms, broke the rules). Get off your high horse and stop defending people who don't deserve it.
Sounds to me like you need to get some customer service retraining.
First Cusa didn't ignore any rules or do anything wrong, he is a crazy lore junkie and probably hails every single new NPC he ever sees to read what they say. Also, this forum is perfectly fine for reporting bugs, in fact SOE encourages us to give feedback here as well as let them know about bugs. Cusa didn't report an exploit he reported a bug, there is a huge difference between the two, proof that it wasn't an exploit is in the fact that this thread was able to remain posted and unedited after not only mods had read it but also SOE devs. One of the forum mods even encouraged him to post it in another thread as well. Now the fact that people later decided to exploit this bug isn't Cusa's fault and he didn't do anything wrong in any way yet he was given an account warning, that isn't the way to treat your customers and he deserves an apology.
I think the one that needs to get off their high horse is you, sorry you hate your job but no customer should be treated this way by any company and that person has the absolute right to make sure things are made right for them.
I don't hate my job. And I don't need retraining. I work for the largets online retailer in the world, and when a customer breaks the rules, we shut them down. When a customer does good things, we reward them. That's the way it should be. Sorry if you think that every company in the world should kiss their customers behinds and ignore the wrongdoings that dishonest people do.
And you've missed the issue. The issue is, yes, he revealed the bug in the forums. But he also stated, explicitly, that he wasn't going to report it because he didn't care. The fact that he found the bug is great. He should have reported it right then and there. But instead, he said 'Oh! This guy is letting my illy become a inqy! I'm going to do it and see if it works!' And he did it, ergo he exploited the bug. And in case you missed other posts, every single person who exploited this bug (yes, even the OP who found it) got a warning. This in no way should require the man in charge to call the person who found the bug and grovel at his feet, as you suggested. So while yes, the devs may encourage us to REPORT the bug on the forums, that doesn't mean they want us to exploit it as well. But, what does it matter. I'm wasting my time even arguing the point because it's obvious that you have a very high opinion of yourself. You will alwasy think that you are right, and I will always know you are wrong. I won't check this thread again because I couldn't care less what your reply is going to be. Have a nice life!
http://www.customerservicescoreboar....com/Amazon.com wow you guys are ranked as dissappointing right up there with http://www.customerservicescoreboard.com/Sony go figure I guess you like to stick together.