I noted they are addressing guardians. Even though we have been promised better communication, when was the last time you have seen a dev post to the illy forums? The only thing that keeps me around is the wonderful players and people in my guild. Take that one aspect away and I would have been done with this game long ago.
Aion has great communication with their players, and steadily make progress on class balance. Rift looks promising. I will be sure to choose my next mmo based on game mechanics and player communication since its a source of animosity here in EQ2.