Assuming it's a UI issue, you should be able to correct it by deleting the following files out of your Everquest 2 folder:
cache foldereq2_recent.inieq2_default.iniEverQuest2.exee q2.iniAs well as the character specific files, these will appear as such:Servername_CharacterName_EQ2_uisettings.iniSt ationname_characters.ini
If that doesn't work then contacting in game as mentioned above would be the best option.