The GM that just answered my petition about the same issue claims CS knows nothing about this and asked I do /bug.
I'm getting sick of this. I had just settled on never looking exactly the way I wanted, but at least had a consistant hair/eye color that was fairly close to what I had before SOE decided to screw around with illusions initially, and NOW they go and take that away from me too.
Where's the mirror that's supposed to let us change all this?