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Unread 02-09-2009, 08:21 PM   #180
TSR-DanielH

Customer Service
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Join Date: May 2008
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Tamara@Runnyeye wrote:

TSR-DanielH wrote:

That doesn't sound right.  PM me with your station name.  If you're suffering from this issue then I'll make sure your able to play immediately.

While you're around: as said above my account was re-activated by a TSR but none of the expansions on it. I updated the 'chat-ticket' with this error - is this enough or do I have to contact support again through mail/chat to get it fixed?

Did you purchase the TSO expansion on the same day you made your last subscription payment?  That is the only thing I can think of that would cause that to happen.  Please PM me with your station name(or call if you prefer) and I'll see if I can find out why it happened and fix it.

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Daniel H

Technical Support Representative

Sony Online Entertainment
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