Kiara wrote:
Hi again all.
We've tracked down the issue and the team is working on getting it fixed and everyone's accounts straightened out.
Please make sure that you have a CS ticket about the issue, as that will help us to expedite getting your account back on track.
Once again, we apologize for the inconvenience.
Does that email support count as ticket? I sent that one since chat was down, but have not got reply after automated one.