Ya, sadly this isn't the type of thing I can correct through the forums.
You may want to try resetting your browser security to get this done on your end if you can't call support
1) Select 'Tools' and then 'Internet Options' in your browser window2) Click "Delete Cookies" on the first tab.3) Go to the 'Security' tab4) Click on each web content zone along the top of the window and select 'Default Level' for each5) Click 'OK', close your browser window, and then reopen it before trying again
If that doesn't work then updating your internet explorer could help as well.