Zcore24 wrote:Contact SOE by these methods here
I take it you are a forum moderator?
FYI, I am having the same issue and I am getting no help on the issue from CS. I have even been in PM's with someone and they are giving me the same song and dance CS is. Everytime I try and contact CS in some form, whether it is chat or e-mail, I have to go through the whole e-mail verification process over again each time and even then, it is not 100% that I will get access to them. I have never been involved in such a cluster as I have with this CS. I used to always hear about peoples horror stories about SOE CS and I always disregarded them, but now I can say I have experienced it as well.
I am told I need to enter a credit card, but guess what, I am not even to that point. I am at the same issue as the OP. Then the first CS I talked to said there is a known bug with account tranfers, but now no one else seems to know about it. Even the first CS emailed later saying I needed to enter in the credit card information. So here we are, only two days left of the transfer and I still haven't been able to do it.