Finally got my hat Saturday night.. 
Put it on and horrer wouldnt show to me, only showed a hood.
Changed my settings to soga models to see if that helped and still the same.
But luckily a guildie had the same problem and just either ticked or unticked , whatever was set, new models in options and then hey presto new hat...
Shame its yellow, blue and red would of gone a lot better with the robe.....