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Forum: General Tech Support Questions 08-11-2010, 10:18 PM
Replies: 0
Views: 75
Posted By TSR-DanielH
<p>Hello Everyone,</p><p>It seems that a new...

<p>Hello Everyone,</p><p>It seems that a new issue has popped up for people using the launcher on older machines.  Specifically, the information I have received indicates that the error is occurring...
Forum: Account Related Support 06-16-2010, 08:20 PM
Replies: 14
Views: 133
Posted By TSR-DanielH
<p>Hello Everyone,</p><p>Sorry for the slow...

<p>Hello Everyone,</p><p>Sorry for the slow response to this thread.  Jamie is at E3 at the moment so he didn't have a chance to post about this yet. </p><p>Based on the information I have received,...
Forum: Connection Support 06-01-2010, 02:45 PM
Replies: 3
Views: 134
Posted By TSR-DanielH
<p>Hello Everyone,As some of you may know, I've...

<p>Hello Everyone,As some of you may know, I've been the tech support agent on the forums for a while now.  Starting today, though, I'll be moving to a new position within Sony.  I've really enjoyed...
Forum: Performance Support 06-01-2010, 02:44 PM
Replies: 1
Views: 90
Posted By TSR-DanielH
<p>Hello Everyone,As some of you may know, I've...

<p>Hello Everyone,As some of you may know, I've been the tech support agent on the forums for a while now.  Starting today, though, I'll be moving to a new position within Sony.  I've really enjoyed...
Forum: General Tech Support Questions 06-01-2010, 02:44 PM
Replies: 3
Views: 74
Posted By TSR-DanielH
<p>Hello Everyone,As some of you may know, I've...

<p>Hello Everyone,As some of you may know, I've been the tech support agent on the forums for a while now.  Starting today, though, I'll be moving to a new position within Sony.  I've really enjoyed...
Forum: Account Related Support 06-01-2010, 02:43 PM
Replies: 1
Views: 50
Posted By TSR-DanielH
<p>Hello Everyone,</p><p>As some of you may know,...

<p>Hello Everyone,</p><p>As some of you may know, I've been the tech support agent on the forums for a while now.  Starting today, though, I'll be moving to a new position within Sony.  I've really...
Forum: Account Related Support 05-31-2010, 08:54 PM
Replies: 8
Views: 44
Posted By TSR-DanielH
<p><cite>Shareana...

<p><cite>Shareana wrote:</cite></p><blockquote><p>YAY!!!!!  Daniel is at work today sort of...  Sorry to hear that<img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /> ...
Forum: Account Related Support 05-31-2010, 07:42 PM
Replies: 8
Views: 44
Posted By TSR-DanielH
<p><cite>Shareana...

<p><cite>Shareana wrote:</cite></p><blockquote><p>Plus the CS is closed for the day due to the US holiday <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0"...
Forum: Connection Support 05-21-2010, 10:11 PM
Replies: 9
Views: 115
Posted By TSR-DanielH
<p>If you are using Windows 7 or Vista on that...

<p>If you are using Windows 7 or Vista on that machine, then please follow these steps to ensure compatibility with the game:1. Right click on the program launch icon2. Left click on "Properties".3....
Forum: Connection Support 05-21-2010, 10:07 PM
Replies: 10
Views: 140
Posted By TSR-DanielH
<p>If you are using Windows 7 or Vista on that...

<p>If you are using Windows 7 or Vista on that machine, then please follow these steps to ensure compatibility with the game:1. Right click on the program launch icon2. Left click on "Properties".3....
Forum: General Tech Support Questions 05-21-2010, 09:56 PM
Replies: 7
Views: 137
Posted By TSR-DanielH
<p>Greetings,</p><p>Sadly, there isn't much we...

<p>Greetings,</p><p>Sadly, there isn't much we can do in relation to your download speed.  You might want to consider the streaming client that will only download the files need by the game at that...
Forum: General Tech Support Questions 05-21-2010, 09:47 PM
Replies: 9
Views: 6,986
Posted By TSR-DanielH
<p>Greetings,</p><p>It sounds like you have an...

<p>Greetings,</p><p>It sounds like you have an antivirus that is trying to quarantine some of the game files, preventing them from being accessed.  Are you using any kind of antivirus?  If so, you'll...
Forum: General Tech Support Questions 05-21-2010, 09:45 PM
Replies: 1
Views: 98
Posted By TSR-DanielH
<p><cite>WalkerRoki...

<p><cite>WalkerRoki wrote:</cite></p><blockquote><p>I have 5 accounts at EQ1, 6 accounts at EQ2, but after yesterday patch, I find that I can't pop game windows. Tried many ways from web, then I...
Forum: General Tech Support Questions 05-21-2010, 09:43 PM
Replies: 4
Views: 102
Posted By TSR-DanielH
<p>Greetings,</p><p>If you leave the launcher up...

<p>Greetings,</p><p>If you leave the launcher up and don't start the game when the play button pops up, it should continue downloading game files.  Otherwise, you can download all the game files up...
Forum: General Tech Support Questions 05-20-2010, 09:23 PM
Replies: 9
Views: 108
Posted By TSR-DanielH
<p>This is definitely starting to seem like a bug...

<p>This is definitely starting to seem like a bug of some sort.  One of the GMs just walked over and said that they're receiving reports of this as well.  If you're seeing this issue then please use...
Forum: General Tech Support Questions 05-20-2010, 05:13 PM
Replies: 9
Views: 108
Posted By TSR-DanielH
<p>Greetings,</p><p>I went in game and tried...

<p>Greetings,</p><p>I went in game and tried playing with the settings, but I wasn't able to reproduce the kind of thing you're describing.  It sounds like one of the UI files might be corrupted. ...
Forum: General Tech Support Questions 05-20-2010, 05:07 PM
Replies: 2
Views: 72
Posted By TSR-DanielH
<p>Since you are using Windows 7 on that machine,...

<p>Since you are using Windows 7 on that machine, please follow these steps to ensure compatibility with the game:1. Right click on the program launch icon2. Left click on "Properties".3. In the new...
Forum: General Tech Support Questions 05-20-2010, 04:22 PM
Replies: 6
Views: 83
Posted By TSR-DanielH
<p><cite>jl20102010...

<p><cite>jl20102010 wrote:</cite></p><blockquote><p>Great Job, its all fixed!  Thank you so much<img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" />  Now I can go play...
Forum: Connection Support 05-20-2010, 04:00 PM
Replies: 1
Views: 120
Posted By TSR-DanielH
<p>Geetings,</p><p>Sadly, it sounds like there's...

<p>Geetings,</p><p>Sadly, it sounds like there's going to be a certain amount of latency just because of the distance involved and the speed of the servers that the signal is traveling through.  The...
Forum: Connection Support 05-20-2010, 03:54 PM
Replies: 6
Views: 80
Posted By TSR-DanielH
<p>he issue you're describing sounds like it is...

<p>he issue you're describing sounds like it is being caused by a blocked port on your router.  If you are using a router then please try bypassing it so that your computer is connected directly to...
Forum: Connection Support 05-20-2010, 03:53 PM
Replies: 4
Views: 69
Posted By TSR-DanielH
<p>Greetings,</p><p>Are you using any type of...

<p>Greetings,</p><p>Are you using any type of firewall on that computer?  If so, it seems likely that the firewall is blocking one of the files used by the game.  Please open the exception list for...
Forum: Account Related Support 05-20-2010, 03:51 PM
Replies: 1
Views: 40
Posted By TSR-DanielH
<p>Greetings,</p><p>Sadly, we don't have any way...

<p>Greetings,</p><p>Sadly, we don't have any way to accept something like a check over the phone.  All of our billing systems are based in California so we wouldn't be able to work around the problem...
Forum: General Tech Support Questions 05-20-2010, 03:48 PM
Replies: 6
Views: 83
Posted By TSR-DanielH
<p><cite>jl20102010...

<p><cite>jl20102010 wrote:</cite></p><blockquote><p>I started the account by buying Sentinel's Fate at Best Buy on the 6th of May, the same day I bought my new Laptop.  I wanted to try the game out...
Forum: General Tech Support Questions 05-20-2010, 03:38 PM
Replies: 6
Views: 83
Posted By TSR-DanielH
<p>Greetings,</p><p>How did you start the trial? ...

<p>Greetings,</p><p>How did you start the trial?  That error usually only occurs if you use a buddy key to start a trial or if your account is currently suspended/banned.  You may want to contact our...
Forum: General Tech Support Questions 05-20-2010, 03:18 PM
Replies: 9
Views: 91
Posted By TSR-DanielH
<p>Sadly, the error your describing means that...

<p>Sadly, the error your describing means that the account wasn't set up correctly with the invite and we don't have a way to manually link them once they are created.  To receive the bonus XP you...
Forum: General Tech Support Questions 05-20-2010, 03:16 PM
Replies: 2
Views: 82
Posted By TSR-DanielH
<p><cite>Brook wrote:</cite></p><blockquote><p>It...

<p><cite>Brook wrote:</cite></p><blockquote><p>It won't.</p><p>It will only cast for the window in focus.</p></blockquote><p>This has been my experience as well.  There may be a way to do what you're...
Forum: General Tech Support Questions 05-20-2010, 03:13 PM
Replies: 4
Views: 111
Posted By TSR-DanielH
<p>For scheduled downtime you can usually see a...

<p>For scheduled downtime you can usually see a notice posted here:</p><p><a href="http://forums.station.sony.com/eq2/forums/show.m?forum_id=9" target="_blank"...
Forum: General Tech Support Questions 05-20-2010, 03:09 PM
Replies: 4
Views: 81
Posted By TSR-DanielH
<p>Greetings,</p><p>In most cases this problem...

<p>Greetings,</p><p>In most cases this problem will be corrected by one of the suggestions that are already listed above.  Are you still experiencing this issue?  Please respond if so.</p>
Forum: General Tech Support Questions 05-20-2010, 03:02 PM
Replies: 4
Views: 79
Posted By TSR-DanielH
<p><cite>Lalanu...

<p><cite>Lalanu wrote:</cite></p><blockquote><p>If you go here <a href="http://en.wikipedia.org/wiki/Pixel_shader">http://en.wikipedia.org/wiki/Pixel_shader</a> it lists what cards support which...
Forum: General Tech Support Questions 05-20-2010, 03:01 PM
Replies: 59
Views: 232
Posted By TSR-DanielH
<p><cite>Innuendo_Mascot...

<p><cite>Innuendo_Mascot wrote:</cite></p><blockquote><p>I keep getting a message that says the station launchpad can't connect to the network.</p></blockquote><p>That sounds like a different error...
Forum: Station Cash 05-20-2010, 03:00 PM
Replies: 10
Views: 134
Posted By TSR-DanielH
<p>Greetings,</p><p>I'm not aware of any problems...

<p>Greetings,</p><p>I'm not aware of any problems with station cash transactions at the moment and certainly nothing specific to Splitpaw.  If you're unable to purchase station cash then please...
Forum: Account Related Support 05-20-2010, 02:55 PM
Replies: 26
Views: 118
Posted By TSR-DanielH
<p>I'm happy to hear that you were able to get...

<p>I'm happy to hear that you were able to get that worked out.  Let us know if you have any questions in the future.</p>
Forum: General Tech Support Questions 05-18-2010, 09:24 PM
Replies: 59
Views: 232
Posted By TSR-DanielH
<p><cite>theBlackDragon...

<p><cite>theBlackDragon wrote:</cite></p><blockquote><p>Here's to hoping this is the last launcher issue we'll be seeing in a long time.</p></blockquote><p>You and me both <img...
Forum: General Tech Support Questions 05-18-2010, 08:44 PM
Replies: 59
Views: 232
Posted By TSR-DanielH
<p><cite>theBlackDragon...

<p><cite>theBlackDragon wrote:</cite></p><blockquote><p>So there's no way to get an existing install going again? I mean, seriously? No temporary workaround or anything?</p><p>Nothing seems to have...
Forum: General Tech Support Questions 05-18-2010, 08:40 PM
Replies: 59
Views: 232
Posted By TSR-DanielH
<p>I have just received a report that this has...

<p>I have just received a report that this has been fixed, and it seems to be working on my computer again.  If you were experiencing this issue then I would advise trying the streaming client once...
Forum: General Tech Support Questions 05-18-2010, 08:10 PM
Replies: 59
Views: 232
Posted By TSR-DanielH
<p><cite>Zaganoth...

<p><cite>Zaganoth wrote:</cite></p><blockquote><p>I believe the error is not confined to vista/7 the bug is that it does not recognize the install directory.</p><p>My question is, has everyone...
Forum: Connection Support 05-18-2010, 07:03 PM
Replies: 1
Views: 71
Posted By TSR-DanielH
<p>I'm sorry you're friend is experiencing that...

<p>I'm sorry you're friend is experiencing that problem.  This is actually a known issue with the streaming launcher at the moment.  We have a thread dedicated to the issue here:</p><p><a...
Forum: General Tech Support Questions 05-18-2010, 06:29 PM
Replies: 59
Views: 232
Posted By TSR-DanielH
<p>If you download the game through the station...

<p>If you download the game through the station launcher then you can transfer your UI/settings to the new install folder by moving the following files into...
Forum: General Tech Support Questions 05-18-2010, 04:30 PM
Replies: 59
Views: 232
Posted By TSR-DanielH
<p><cite>Phillyas...

<p><cite>Phillyas wrote:</cite></p><blockquote><p>If I download that and start the long process of downloading EQII again, am I going to end up with 2 copies of it on my hard drive?  I don't want to...
Forum: General Tech Support Questions 05-18-2010, 04:14 PM
Replies: 59
Views: 232
Posted By TSR-DanielH
<p>Please keep in mind that this is just an issue...

<p>Please keep in mind that this is just an issue with the streaming launcher at the moment.  The station launcher should still be functional.  It uses a different file structure, though, so it will...
Forum: Account Related Support 05-18-2010, 02:21 PM
Replies: 2
Views: 46
Posted By TSR-DanielH
<p>Let's keep this issue in one thread.  I think...

<p>Let's keep this issue in one thread.  I think I'm working with you through e-mail as well, but for the forums let's use the thread linked below:</p><p><a...
Forum: Account Related Support 05-18-2010, 02:20 PM
Replies: 6
Views: 35
Posted By TSR-DanielH
<p><cite>Valium718...

<p><cite>Valium718 wrote:</cite></p><blockquote><p>all my characters are gone... [Removed for Content]</p></blockquote><p>Did you ever post on the forums when you used to play?  If so, I think you're...
Forum: General Tech Support Questions 05-18-2010, 02:14 PM
Replies: 59
Views: 232
Posted By TSR-DanielH
<p>Greetings,</p><p>It seems this is an issue...

<p>Greetings,</p><p>It seems this is an issue with the streaming launcher at the moment.  We have contacted the appropriate people to get it corrected and I'll post an update as soon as I have more...
Forum: Account Related Support 05-17-2010, 08:39 PM
Replies: 11
Views: 59
Posted By TSR-DanielH
<p style="text-align: left;">Let's use Internet...

<p style="text-align: left;">Let's use Internet Explorer and try resetting the security level to default.  Please try the following steps:1) Select the 'Tools' menu and then select 'Internet...
Forum: Account Related Support 05-17-2010, 08:37 PM
Replies: 33
Views: 128
Posted By TSR-DanielH
<p><cite>Fwedewick...

<p><cite>Fwedewick wrote:</cite></p><blockquote><p>Had the same problem, tried 3 cards.  I then bought a gamecard and had similar problem, the code on the card now says I have used it but I still...
Forum: Account Related Support 05-17-2010, 08:32 PM
Replies: 2
Views: 41
Posted By TSR-DanielH
<p>Greetings,</p><p>Without looking at the...

<p>Greetings,</p><p>Without looking at the account directly, I'm guess that it showed the 34.99 because you still had some free time left and it wasn't going to charge you for the subscription fee...
Forum: Account Related Support 05-17-2010, 08:25 PM
Replies: 2
Views: 36
Posted By TSR-DanielH
<p>Greetings,</p><p>That note is referring to the...

<p>Greetings,</p><p>That note is referring to the account you are transferring from.  The account you're transferring to can be any age.  That said, the 60 days restriction just prevents you from...
Forum: Account Related Support 05-17-2010, 08:21 PM
Replies: 3
Views: 58
Posted By TSR-DanielH
<p><cite>TalisX1...

<p><cite>TalisX1 wrote:</cite></p><blockquote><p>Press L. Move the AA slider from 100 to 0.</p><p>Silat</p></blockquote><p>This is certainly the most likely possibility.  If the problem persists at...
Forum: Account Related Support 05-17-2010, 08:19 PM
Replies: 2
Views: 49
Posted By TSR-DanielH
<p><cite>[email protected]

<p><cite>[email protected] wrote:</cite></p><blockquote><p>Buy a transfer token and leave it unused on the character you want moved.</p><p>When you speak to CS (by phone or by the web chat) they ask...
Forum: Account Related Support 05-17-2010, 08:14 PM
Replies: 3
Views: 46
Posted By TSR-DanielH
<p>Greetings,</p><p>I believe I'm already...

<p>Greetings,</p><p>I believe I'm already speaking with you in an e-mail ticket.  If this is the same case I'm thinking of, I'm just waiting for the charge to deposit so that I can refund the $5. ...
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