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Search took 0.04 seconds. Search: Posts Made By: TSR-JamisonW
Forum: General Tech Support Questions 11-03-2011, 01:36 PM
Replies: 34
Views: 745
Posted By TSR-JamisonW
<p>Can't give an ETA when it's an unexpected...

<p>Can't give an ETA when it's an unexpected error.  However, things should be good now.  If it hangs logging in, it's probably just the load of everyone logging in at the same time.</p>
Forum: Connection Support 11-03-2011, 12:45 PM
Replies: 28
Views: 237
Posted By TSR-JamisonW
<p>There's something up with the login servers. ...

<p>There's something up with the login servers.  We're looking at it now.  We'll get that up asap.</p>
Forum: General Tech Support Questions 11-03-2011, 12:43 PM
Replies: 34
Views: 745
Posted By TSR-JamisonW
<p>Something went sideways with the login server...

<p>Something went sideways with the login server for the launchpad.  There's a bunch of people looking at it now.  We'll get that fixed asap.</p>
Forum: Account Related Support 02-21-2011, 02:22 PM
Replies: 1
Views: 78
Posted By TSR-JamisonW
<p>The <a...

<p>The <a href="http://forums.station.sony.com/eq2/forums/show.m?forum_id=2639" target="_blank">sticky</a> at the top of this forum called Contacting Support.  The number is 858-537-0898.</p>
Forum: General Tech Support Questions 01-04-2011, 04:23 PM
Replies: 12
Views: 189
Posted By TSR-JamisonW
<p>We've seen it too and I've reported...

<p>We've seen it too and I've reported it.</p>
Forum: Account Related Support 12-31-2010, 12:35 PM
Replies: 6
Views: 95
Posted By TSR-JamisonW
<p><cite>Tropicaloasis...

<p><cite>Tropicaloasis wrote:</cite></p><blockquote><p>Yep, I tried to resubscribe as well after 4 years out. Was looking forward to seeing the old world of Norrath but I am not at all interested in...
Forum: Station Cash 12-31-2010, 12:31 PM
Replies: 33
Views: 314
Posted By TSR-JamisonW
<p><cite>Ratman12345...

<p><cite>Ratman12345 wrote:</cite></p><blockquote><p>Same here, I enter all the correct info and still says theres an error with the general system, and the Commerce Martketplace Application needs to...
Forum: Account Related Support 12-30-2010, 08:07 PM
Replies: 7
Views: 200
Posted By TSR-JamisonW
<p>Strange.  I'll have someone check that out. ...

<p>Strange.  I'll have someone check that out.  Let me know if you have any troubles with the petition.</p>
Forum: Account Related Support 12-29-2010, 01:02 PM
Replies: 2
Views: 60
Posted By TSR-JamisonW
<p>You'd need to put in a ticket to the GM's and...

<p>You'd need to put in a ticket to the GM's and see if they'll either switch it out or remove it so my side can refund it.  I <em>think </em>they're usually willing to extend a courtesy once or...
Forum: Account Related Support 12-29-2010, 01:01 PM
Replies: 3
Views: 67
Posted By TSR-JamisonW
<p>I personally think the farmers picked right...

<p>I personally think the farmers picked right now to do it on purpose.  Also, this isn't typically the busiest time of year.  In fact, most years this week is outstandingly boring.  I know I caught...
Forum: Account Related Support 12-29-2010, 12:55 PM
Replies: 2
Views: 53
Posted By TSR-JamisonW
<p>We found something had gone very wrong for a...

<p>We found something had gone very wrong for a lot of Station Access customers yesterday, unfortunately.  There's a good chance we already found your account and initiated the refunds and got it...
Forum: Account Related Support 12-29-2010, 12:54 PM
Replies: 2
Views: 52
Posted By TSR-JamisonW
<p>Any trial gets the cloak, so that's not a good...

<p>Any trial gets the cloak, so that's not a good indicator that you're hooked up.  Go ahead and PM me your station name (or ticket reference number if you put one in), and I'll check out what's...
Forum: Account Related Support 12-27-2010, 03:39 PM
Replies: 156
Views: 1,809
Posted By TSR-JamisonW
<p><cite>Bsager...

<p><cite>Bsager wrote:</cite></p><blockquote><p>Its not just merger servers. I am on Crushbone and have the same issue. I was actually playing last night and got a responce after 4 days on my ticket....
Forum: Account Related Support 12-27-2010, 03:38 PM
Replies: 9
Views: 239
Posted By TSR-JamisonW
<p><cite>Jeminot@Antonia Bayle...

<p><cite>Jeminot@Antonia Bayle wrote:</cite></p><blockquote><p><cite>TSR-JamisonW wrote:</cite></p><blockquote><p>If you're on one of the toons, they email you and tell you to let them know when...
Forum: Account Related Support 12-27-2010, 02:10 PM
Replies: 156
Views: 1,809
Posted By TSR-JamisonW
<p><cite>Gaffitis...

<p><cite>Gaffitis wrote:</cite></p><blockquote><p>Here is my Incident # since Im locked as General and can not PM... I mailed my verification info on the ticket and on email last thursday... no...
Forum: Station Cash 12-27-2010, 02:08 PM
Replies: 11
Views: 311
Posted By TSR-JamisonW
<p><cite>Phatback@Unrest...

<p><cite>Phatback@Unrest wrote:</cite></p><blockquote><p><cite>TSR-DennisG wrote:</cite></p><blockquote><p>I have confirmed that you made 2 successful station cash funding purchases on 12/19 under...
Forum: Account Related Support 12-27-2010, 02:03 PM
Replies: 156
Views: 1,809
Posted By TSR-JamisonW
<p><cite>Simbas@Nagafen...

<p><cite>Simbas@Nagafen wrote:</cite></p><blockquote><p>Ive been hacked too, they actually re-activated my account to do it. ive been away a couple months and seen a email saying my account was re...
Forum: Account Related Support 12-27-2010, 02:00 PM
Replies: 11
Views: 60
Posted By TSR-JamisonW
<p>I'd say just put the reference number here and...

<p>I'd say just put the reference number here and then edit it out after I confirm that I've seen it.</p>
Forum: Account Related Support 12-27-2010, 01:57 PM
Replies: 36
Views: 211
Posted By TSR-JamisonW
<p><cite>Nidan01...

<p><cite>Nidan01 wrote:</cite></p><blockquote><p>We are ahving the same problem with my wife's account.</p><p>I can't post a ticket because I already have one active as it wouldn't let me use 1...
Forum: Account Related Support 12-27-2010, 01:56 PM
Replies: 2
Views: 101
Posted By TSR-JamisonW
<p>We can at least apply the EQ2-X payment to...

<p>We can at least apply the EQ2-X payment to your EQ2 sub, so no money would have gone to waste.  If you haven't already, please <a...
Forum: Account Related Support 12-27-2010, 01:55 PM
Replies: 6
Views: 95
Posted By TSR-JamisonW
<p><cite>Wingrider01...

<p><cite>Wingrider01 wrote:</cite></p><blockquote><p><cite>myskaal wrote:</cite></p><blockquote><p>It does indeed look like they don't actually care if they get our money or not. I tried to...
Forum: Account Related Support 12-27-2010, 01:54 PM
Replies: 3
Views: 127
Posted By TSR-JamisonW
<p>Please PM me your station name.  I'd like to...

<p>Please PM me your station name.  I'd like to check out the cause of your credit card failures and make sure I don't see something that someone else may have missed.</p>
Forum: Account Related Support 12-27-2010, 01:53 PM
Replies: 7
Views: 200
Posted By TSR-JamisonW
<p>It should be working just fine.  Are you sure...

<p>It should be working just fine.  Are you sure the email isn't getting sent to your junk folder?  If it just won't cooperate, put in a ticket and we can verify your ownership and change it...
Forum: Account Related Support 12-27-2010, 01:52 PM
Replies: 1
Views: 55
Posted By TSR-JamisonW
<p>Hopefully you got it in, but if you're still...

<p>Hopefully you got it in, but if you're still having trouble, please PM me your station name.</p>
Forum: Account Related Support 12-27-2010, 01:51 PM
Replies: 28
Views: 648
Posted By TSR-JamisonW
<p><cite>irish...

<p><cite>irish wrote:</cite></p><blockquote><p>Now its de membered me from all the other games again. I need this fixed.</p></blockquote><p>If you PM me your station name, I can check out what's...
Forum: Account Related Support 12-27-2010, 01:50 PM
Replies: 9
Views: 239
Posted By TSR-JamisonW
<p>If you're on one of the toons, they email you...

<p>If you're on one of the toons, they email you and tell you to let them know when you're off so they can process the move.  After you update the ticket you'd be one of the next  few to get done. ...
Forum: Station Cash 12-17-2010, 08:46 PM
Replies: 33
Views: 314
Posted By TSR-JamisonW
<p><cite>Rancid@Unrest...

<p><cite>Rancid@Unrest wrote:</cite></p><blockquote><p><cite>TSR-JamisonW wrote:</cite></p><blockquote><p>Brigh, we're getting bad address responses from your bank.  Looks like you need to update...
Forum: Station Cash 12-17-2010, 08:40 PM
Replies: 33
Views: 314
Posted By TSR-JamisonW
<p><cite>Xillean@Nagafen...

<p><cite>Xillean@Nagafen wrote:</cite></p><blockquote><p>101217-001005</p><p>There is my ticket number, please fix this <span><strong>TSR-JamisonW</strong></span></p><p>The charge was made, so my...
Forum: Station Cash 12-17-2010, 07:17 PM
Replies: 33
Views: 314
Posted By TSR-JamisonW
<p>Brigh, we're getting bad address responses...

<p>Brigh, we're getting bad address responses from your bank.  Looks like you need to update that.</p><p>Barq, I believe they don't spell out exatly what's wrong for fraud prevention purposes, so the...
Forum: Station Cash 12-17-2010, 07:08 PM
Replies: 42
Views: 187
Posted By TSR-JamisonW
<p><cite>Brigh...

<p><cite>Brigh wrote:</cite></p><blockquote><p>bump...posted in other thread and saw this too. I tried on Najena, didn't work, then tried after merge and still doesn't work. I don't see how the...
Forum: Station Cash 12-06-2010, 06:47 PM
Replies: 5
Views: 113
Posted By TSR-JamisonW
<p>Are you sure you're not looking at the...

<p>Are you sure you're not looking at the Character Copy Token, for copying a character from EQ2 Live to EQ2-Extended? There's been no price increase that I'm aware of.</p>
Forum: Account Related Support 11-11-2010, 04:23 PM
Replies: 14
Views: 61
Posted By TSR-JamisonW
<p><cite>PlaneCrazy...

<p><cite>PlaneCrazy wrote:</cite></p><blockquote><p><cite>TSR-ArnieG wrote:</cite></p><blockquote><p>I will be willing to help you if you can update your ticket. I see you may have a few tickets open...
Forum: General Tech Support Questions 11-10-2010, 02:40 PM
Replies: 15
Views: 112
Posted By TSR-JamisonW
<p>Which launcher are you all...

<p>Which launcher are you all using?</p>
Forum: Station Cash 10-29-2010, 06:04 PM
Replies: 2
Views: 46
Posted By TSR-JamisonW
<p>That happened because the card issuer did...

<p>That happened because the card issuer did authorize the charge, but they also reported the address as being wrong.  When that happens, our systems won't complete the charge.  Those "charges" will...
Forum: Account Related Support 10-27-2010, 12:03 PM
Replies: 3
Views: 83
Posted By TSR-JamisonW
<p>For Tech/Billing sometimes, but not usually...

<p>For Tech/Billing sometimes, but not usually the GM's.  Things csn get out of hand on occasion and it takes longer, but you'd get an email blast saying they're behind and will answer you asap.</p>
Forum: Account Related Support 10-26-2010, 06:51 PM
Replies: 3
Views: 83
Posted By TSR-JamisonW
<p>I can't speak for their current workload, but...

<p>I can't speak for their current workload, but I know their response time is measured in hours, not days.  I doubt it will be too much longer.</p>
Forum: Station Cash 10-26-2010, 06:50 PM
Replies: 24
Views: 193
Posted By TSR-JamisonW
<p><cite>Makuzu...

<p><cite>Makuzu wrote:</cite></p><blockquote><p>Ok, created another ticket in account/billing category based on your deduction.</p></blockquote><p>Double fail.  I didn't realize you said you already...
Forum: Station Cash 10-26-2010, 11:50 AM
Replies: 24
Views: 193
Posted By TSR-JamisonW
<p><cite>Makuzu...

<p><cite>Makuzu wrote:</cite></p><blockquote><p> Seems i'm not allowed to send PMs.</p></blockquote><p>That's all right.  The tool is back online.  This is tied to the fact that the account is...
Forum: Station Cash 10-25-2010, 06:27 PM
Replies: 24
Views: 193
Posted By TSR-JamisonW
<p>My lookup tool is broken right now.  If you...

<p>My lookup tool is broken right now.  If you two PM me your account name, I'll see what I can find out.</p>
Forum: Station Cash 10-25-2010, 06:26 PM
Replies: 3
Views: 49
Posted By TSR-JamisonW
<p>We need to reset a lockout switch when this...

<p>We need to reset a lockout switch when this happens.  My lookup tool is down right now, so if you still need help with this, just PM me your account name.</p>
Forum: Station Cash 10-25-2010, 06:23 PM
Replies: 1
Views: 74
Posted By TSR-JamisonW
<p>I'd need his account name to look at it.  Tell...

<p>I'd need his account name to look at it.  Tell him to PM me if he wants; I need the owner to contact me.</p>
Forum: Station Cash 10-25-2010, 06:22 PM
Replies: 1
Views: 85
Posted By TSR-JamisonW
<p>There's only one wallet, so no matter which...

<p>There's only one wallet, so no matter which game of ours you're playing on the same account, it's all one central fund.</p>
Forum: Account Related Support 10-25-2010, 02:56 PM
Replies: 10
Views: 63
Posted By TSR-JamisonW
<p>It looks like the Fraud Team caught it this...

<p>It looks like the Fraud Team caught it this morning and banned the account.  If you've tried to log in this morning to post again and couldn't, that's why.  If you've got no intention of playing...
Forum: Account Related Support 10-25-2010, 02:49 PM
Replies: 2
Views: 45
Posted By TSR-JamisonW
<p>Did you get this all sorted out?  It looks to...

<p>Did you get this all sorted out?  It looks to me like what happened was that the account compromisation interrupted the recurring billing, and you just needed to re-subscribe.  I'm confused about...
Forum: Account Related Support 10-25-2010, 02:44 PM
Replies: 2
Views: 42
Posted By TSR-JamisonW
<p>You don't want to be on the Extended client. ...

<p>You don't want to be on the Extended client.  You've purchased the full game.  If you're loading into the Extended servers, uninstall that client and install <a href="http://launch.soe.com/eq2"...
Forum: Account Related Support 10-22-2010, 05:40 PM
Replies: 6
Views: 82
Posted By TSR-JamisonW
<p>No problem.  It would be best handled by just...

<p>No problem.  It would be best handled by just removing the Platinum and refunding that transaction, then having you go do the year on the Live servers.  Just go ahead and <a...
Forum: Account Related Support 10-22-2010, 05:28 PM
Replies: 6
Views: 82
Posted By TSR-JamisonW
<p>They are the same game content, but two...

<p>They are the same game content, but two completely different business models.  With regular EQ2, you purchase the game, then subscribe for $15/month.  With Extended, it is free to play, but you...
Forum: Account Related Support 10-22-2010, 05:25 PM
Replies: 145
Views: 1,031
Posted By TSR-JamisonW
<p><cite>TalisX1...

<p><cite>TalisX1 wrote:</cite></p><blockquote><p>Is it still 2-3 days or has this time changed? I called yesterday about 11am PST to transfer 4 characters between accounts and was curious as to...
Forum: Account Related Support 10-22-2010, 11:59 AM
Replies: 171
Views: 551
Posted By TSR-JamisonW
<p><cite>Rotaga wrote:</cite></p><blockquote><p>I...

<p><cite>Rotaga wrote:</cite></p><blockquote><p>I was a victim of of hacking the week before last and had all my items and plat restored by the GM.  Sadly, I tried to log in this morning using my...
Forum: Account Related Support 10-20-2010, 02:59 PM
Replies: 4
Views: 83
Posted By TSR-JamisonW
<p>I've seen plenty of people come off Station...

<p>I've seen plenty of people come off Station Access, purchase the year so they can get the rewards, then purchase Station Access again.  That gets you your rewards, and pro-rates you down to about...
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