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Search: Posts Made By: TSR-MattG
Forum: Station Cash 04-17-2012, 11:00 PM
Replies: 2
Views: 182
Posted By TSR-MattG
<p><cite>evercrak...

<p><cite>evercrak wrote:</cite></p><blockquote><p>Fixed</p></blockquote><p>Glad to hear it! Let us know if theres anything else!</p>
Forum: Station Cash 04-17-2012, 10:59 PM
Replies: 2
Views: 52
Posted By TSR-MattG
<p><cite>glendb01...

<p><cite>glendb01 wrote:</cite></p><blockquote><p>I got it sorry . But still would like my 500 monthly I pay for and deserve.</p></blockquote><p>Are you automatic recurring on your gold membership?...
Forum: Station Cash 04-17-2012, 10:58 PM
Replies: 2
Views: 60
Posted By TSR-MattG
<p><cite>Nytewidow...

<p><cite>Nytewidow wrote:</cite></p><blockquote><p>When you redeem the walmart card you have a choice</p><p>The full 2k (1500+500) or monthly sub +500. You must have picked the wrong...
Forum: Station Cash 04-17-2012, 10:58 PM
Replies: 5
Views: 189
Posted By TSR-MattG
<p>Some items are specifically disallowed from...

<p>Some items are specifically disallowed from guild halls. I'm not 100% on why, but I've theorized that these items have higher memory requirements and as such could lead to crashing issues (due to...
Forum: Connection Support 04-17-2012, 10:54 PM
Replies: 3
Views: 58
Posted By TSR-MattG
<p>Do you have any antivirus on your machine? It...

<p>Do you have any antivirus on your machine? It could be doing something with those files. Try and make sure your EQ2 folder (or those individual files) are set as exceptions in your virus...
Forum: Connection Support 04-17-2012, 10:53 PM
Replies: 11
Views: 135
Posted By TSR-MattG
<p>Glad to hear you got that worked out! Let us...

<p>Glad to hear you got that worked out! Let us know if anything else pops up <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>
Forum: General Tech Support Questions 04-17-2012, 10:51 PM
Replies: 2
Views: 62
Posted By TSR-MattG
<p>We'll need a look at your <a...

<p>We'll need a look at your <a href="http://help.station.sony.com/app/answers/detail/a_id/28973" target="_blank">dxdiag/msinfo</a> files - please <a...
Forum: General Tech Support Questions 04-17-2012, 10:49 PM
Replies: 7
Views: 86
Posted By TSR-MattG
<p>Any chance I can get you to move that folder...

<p>Any chance I can get you to move that folder to a non-protected folder (like the root folder ex. f:everquest2) and see if the error persists when you launch launchpad.exe directly from there?</p>
Forum: General Tech Support Questions 04-17-2012, 10:48 PM
Replies: 2
Views: 44
Posted By TSR-MattG
<p>Open an <a...

<p>Open an <a href="http://help.station.sony.com/app/answers/detail/a_id/28939" target="_blank">in-game support ticket</a>, our GMs can fix that for you NP <img...
Forum: General Tech Support Questions 04-17-2012, 10:47 PM
Replies: 1
Views: 43
Posted By TSR-MattG
<p>Cant delete, can lock, done <img...

<p>Cant delete, can lock, done <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>
Forum: General Tech Support Questions 04-17-2012, 10:47 PM
Replies: 202
Views: 1,591
Posted By TSR-MattG
<p><cite>[email protected] Bayle...

<p><cite>[email protected] Bayle wrote:</cite></p><blockquote><p>And I just got another "EQ2 has encountered an error" popup and closed the game. Two days in a row now...</p></blockquote><p>Both...
Forum: General Tech Support Questions 04-17-2012, 10:45 PM
Replies: 158
Views: 492
Posted By TSR-MattG
<p>Thos've you still stuck on streaming - do you...

<p>Thos've you still stuck on streaming - do you have the streaming checkbox under advanced options > game version?</p>
Forum: Account Related Support 04-16-2012, 03:09 PM
Replies: 4
Views: 125
Posted By TSR-MattG
<p>The messaging you got seems to indicate...

<p>The messaging you got seems to indicate something is modifying the memory space in which the game responds (similar to the D3D hook described above for the user using OSD) - be sure to review your...
Forum: Connection Support 04-16-2012, 02:10 PM
Replies: 24
Views: 271
Posted By TSR-MattG
<p><cite>[email protected]

<p><cite>[email protected] wrote:</cite></p><blockquote><p>I have been fine, no problems with the launcher. Then last night after trying to get on Test it started streaming the regular client on me...
Forum: Connection Support 04-16-2012, 01:46 PM
Replies: 2
Views: 82
Posted By TSR-MattG
<p>I'll report on this immediately, you certainly...

<p>I'll report on this immediately, you certainly shouldn't have to re-log every time you switch something. I'll be sure the bosses are aware and try to reproduce this on my end.</p>
Forum: Connection Support 04-16-2012, 01:45 PM
Replies: 2
Views: 68
Posted By TSR-MattG
<p><cite>SOE-MOD-02...

<p><cite>SOE-MOD-02 wrote:</cite></p><blockquote><p>Make sure that you have the correct region located on the launcher.</p><p><span style="line-height: 15px; border-collapse: collapse; font-family:...
Forum: Connection Support 04-16-2012, 01:34 PM
Replies: 11
Views: 135
Posted By TSR-MattG
<p><cite>Tigress...

<p><cite>Tigress wrote:</cite></p><blockquote><p>do you have a character selected to play from the launcher?  if so, unselect it.  if you dont have a character selected to play from launcher, you can...
Forum: Connection Support 04-16-2012, 12:22 PM
Replies: 21
Views: 222
Posted By TSR-MattG
<p>If you have a workaround (as some users posted...

<p>If you have a workaround (as some users posted above) you're more than welcome to use it.</p><p>Otherwise, I can only encourage you all to <a...
Forum: Performance Support 04-16-2012, 12:11 PM
Replies: 7
Views: 83
Posted By TSR-MattG
<p>Unfortunately this isnt really something I can...

<p>Unfortunately this isnt really something I can directly address. I'm not a designer/coder so if theres a fix to be made it'll have to come from that team. I've reported on this and am waiting with...
Forum: Performance Support 04-16-2012, 12:10 PM
Replies: 3
Views: 81
Posted By TSR-MattG
<p>If you're stuck and cant load in to a specific...

<p>If you're stuck and cant load in to a specific zone. <a href="https://help.station.sony.com/app/answers/detail/a_id/28939" target="_blank">Contact in-game support</a> via this link or by typing...
Forum: General Tech Support Questions 04-16-2012, 12:09 PM
Replies: 1
Views: 42
Posted By TSR-MattG
<p>Double check your keybinds, you may have a...

<p>Double check your keybinds, you may have a game function bound to shift causing this.</p><p>If you don't want to comb through your settings, here's the more "nuclear" approach (this will wipe out...
Forum: General Tech Support Questions 04-16-2012, 12:07 PM
Replies: 7
Views: 86
Posted By TSR-MattG
<p>Unable to write is almost certainly a...

<p>Unable to write is almost certainly a permissions issue. There are two ways to attack this... either A) Disable UAC (User Account Control) entirely or manually take ownership of your...
Forum: General Tech Support Questions 04-16-2012, 11:59 AM
Replies: 12
Views: 151
Posted By TSR-MattG
<p>I know theres a fix slated for this however...

<p>I know theres a fix slated for this however I'm not 100% sure when it's scheduled (I believe with tomorrow's patch) - past that the workaround above hopefully should fix you up.</p><p>As to the...
Forum: Forum Help and Discussion 04-13-2012, 10:48 PM
Replies: 11
Views: 347
Posted By TSR-MattG
<p>Very odd indeed - I'll ping my community...

<p>Very odd indeed - I'll ping my community contact and track a couple threads, see if I have the problem as well. I'm definitely getting my PM notification emails but not thread tracking</p>
Forum: Forum Help and Discussion 04-13-2012, 10:39 PM
Replies: 2
Views: 218
Posted By TSR-MattG
<p>I dont believe character profiles are working...

<p>I dont believe character profiles are working at the moment, but you may wish to email the forum admins directly to see if that can be fixed. You can do so at <a...
Forum: Forum Help and Discussion 04-13-2012, 10:37 PM
Replies: 13
Views: 260
Posted By TSR-MattG
<p><cite>feldon30...

<p><cite>feldon30 wrote:</cite></p><blockquote>Sometime between now and the heat death of the universe.</blockquote><p>I have to say this is about as accurate an answer as I can give.</p><p>As far as...
Forum: Station Cash 04-13-2012, 10:25 PM
Replies: 5
Views: 241
Posted By TSR-MattG
<p>Gifting requires being on an active, recurring...

<p>Gifting requires being on an active, recurring credit card plan for 7 days or more. If you're on a non-recurring/game card/sc sub then it won't work - there's also currently a bug not allowing all...
Forum: Station Cash 04-13-2012, 10:23 PM
Replies: 2
Views: 57
Posted By TSR-MattG
<p>All in-game marketplace LON purchases go...

<p>All in-game marketplace LON purchases go straight to your bag, then you can redeem them to send them to the LON client. Anything you purchase straight from the LON shop (by credit card) will go...
Forum: General Tech Support Questions 04-13-2012, 08:45 PM
Replies: 158
Views: 492
Posted By TSR-MattG
<p><cite>DonnyOddlegs...

<p><cite>DonnyOddlegs wrote:</cite></p><blockquote><p>Tuesday, are you serious?</p><p>I appreciate that you probably don't have many European customers left now, but leaving the game in an unplayable...
Forum: Performance Support 04-13-2012, 08:44 PM
Replies: 14
Views: 120
Posted By TSR-MattG
<p><cite>Legamas...

<p><cite>Legamas wrote:</cite></p><blockquote><p>I reinstalled the full system and the problem persist.</p><p>Also wrote in another thread that the system starts to HALT(complete lockup) when i play...
Forum: Performance Support 04-13-2012, 08:41 PM
Replies: 7
Views: 90
Posted By TSR-MattG
<p>The 23hr cooldown time is a display error. If...

<p>The 23hr cooldown time is a display error. If you check your system (windows) clock you'll likely see it's off by about a day. If you fix that it should fix the cooldown display issue.</p><p>As to...
Forum: Performance Support 04-13-2012, 08:39 PM
Replies: 7
Views: 58
Posted By TSR-MattG
<p>As a next step, please be sure you have...

<p>As a next step, please be sure you have windows glass (window transparency) as well as Desktop composition *on* (these are both windows settings) let me know if that helps at all.</p>
Forum: General Tech Support Questions 04-13-2012, 08:37 PM
Replies: 3
Views: 40
Posted By TSR-MattG
<p>Sure will! However ive heard of some issues...

<p>Sure will! However ive heard of some issues with SLI in EQ2, you should be able to disable one of those cards if you run in to any technical issues and the game should run just fine on one of em...
Forum: General Tech Support Questions 04-13-2012, 08:36 PM
Replies: 4
Views: 48
Posted By TSR-MattG
<p>Duplicate thread, locking this up. I'll be...

<p>Duplicate thread, locking this up. I'll be updating the other threads open on the streaming LP issue as information becomes available.</p>
Forum: General Tech Support Questions 04-13-2012, 08:36 PM
Replies: 3
Views: 99
Posted By TSR-MattG
<p>Duplicate thread, locking this up. I'll be...

<p>Duplicate thread, locking this up. I'll be updating the other threads open on the streaming LP issue as information becomes available.</p>
Forum: General Tech Support Questions 04-13-2012, 08:35 PM
Replies: 1
Views: 67
Posted By TSR-MattG
<p>Duplicate thread, locking this up. I'll be...

<p>Duplicate thread, locking this up. I'll be updating the other threads open on the streaming LP issue as information becomes available.</p>
Forum: General Tech Support Questions 04-13-2012, 08:35 PM
Replies: 19
Views: 126
Posted By TSR-MattG
<p>We've got a fix for this scheduled for early...

<p>We've got a fix for this scheduled for early next week. You should be able to follow the steps posted above, but we do have a permanent fix on the way. We apologize for any inconvenience.</p>
Forum: General Tech Support Questions 04-13-2012, 08:31 PM
Replies: 2
Views: 61
Posted By TSR-MattG
<p>That's no problem at all, and you wont even...

<p>That's no problem at all, and you wont even need to install anything! Just copy it over, run the launchpad and continue playing!</p>
Forum: General Tech Support Questions 04-13-2012, 08:31 PM
Replies: 1
Views: 77
Posted By TSR-MattG
<p>Station launcher was discontinued a while...

<p>Station launcher was discontinued a while back, as to why? I can't really say, business decisions made well above tech support's head. I can say that Station Launcher became more and more cranky...
Forum: General Tech Support Questions 04-13-2012, 08:27 PM
Replies: 158
Views: 492
Posted By TSR-MattG
<p>We've got a fix for this scheduled for tuesday...

<p>We've got a fix for this scheduled for tuesday - This should hopefully resolve all the streaming switching issues, and you should be able to launch the game's everquest2.exe directly in the...
Forum: Performance Support 04-10-2012, 08:28 PM
Replies: 7
Views: 83
Posted By TSR-MattG
<p>Ill check this out when I get the chance and...

<p>Ill check this out when I get the chance and send in a report on it, thanks for the tip!</p>
Forum: Performance Support 04-10-2012, 08:27 PM
Replies: 3
Views: 87
Posted By TSR-MattG
<p>The dragon indicates you're on the streaming...

<p>The dragon indicates you're on the streaming client, and the fact that the same entity resources are consistently not being loaded may indicate that you're either running the game in sandbox mode...
Forum: Performance Support 04-10-2012, 07:09 PM
Replies: 7
Views: 58
Posted By TSR-MattG
<p>What are your system specs?</p><p>55-60fps for...

<p>What are your system specs?</p><p>55-60fps for a single instance is not bad at all, but the 2boxing performance does seem a bit low. Can you please generate a <a...
Forum: Performance Support 04-10-2012, 07:07 PM
Replies: 4
Views: 104
Posted By TSR-MattG
<p>There are actually fan filters you can get to...

<p>There are actually fan filters you can get to prevent dust buildup. Bear in mind these will cut down on airflow so you'll want to have plenty of case fans to make sure air is moving at a good...
Forum: Performance Support 04-10-2012, 06:59 PM
Replies: 45
Views: 570
Posted By TSR-MattG
<p>It actually might be worth a try (if you're...

<p>It actually might be worth a try (if you're experiencing it exactly as described) to nuke your whole UI folder - then reinstall your custom (maybe even an alternative to drums like profit) just to...
Forum: General Tech Support Questions 04-10-2012, 06:54 PM
Replies: 1
Views: 31
Posted By TSR-MattG
<p>Thanks for the heads up, I wasnt aware of this...

<p>Thanks for the heads up, I wasnt aware of this but those zones seem fine now, appreciate you letting us know however!</p>
Forum: General Tech Support Questions 04-10-2012, 06:41 PM
Replies: 1
Views: 49
Posted By TSR-MattG
<p>Make sure you're running the game as an...

<p>Make sure you're running the game as an administrator so it has the right to modify a settings file (right-click > run as administrator) - and also make sure you're exiting the game properly so...
Forum: General Tech Support Questions 04-10-2012, 04:53 PM
Replies: 2
Views: 37
Posted By TSR-MattG
<p>I take it from your now edited post that...

<p>I take it from your now edited post that you've gotten this figured out, if you have a question still please let me know and be as specific as possible!</p>
Forum: Performance Support 04-05-2012, 08:16 PM
Replies: 45
Views: 570
Posted By TSR-MattG
<p>Just to be sure this is not caused by external...

<p>Just to be sure this is not caused by external factors, if you're experiencing a crash similar to this please try these steps:</p><p>Make sure you are not running any programs on your windows...
Forum: Performance Support 04-05-2012, 07:58 PM
Replies: 4
Views: 104
Posted By TSR-MattG
<p>Some good info/recommendations on a budget...

<p>Some good info/recommendations on a budget machine that would run EQ2 quite well - great post! I have some of this hardware in my PC at home so I'm sure this will help someone <img...
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