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Search took 0.02 seconds. Search: Posts Made By: TSR-DennisG
Forum: General Tech Support Questions 01-09-2011, 10:54 PM
Replies: 1
Views: 67
Posted By TSR-DennisG
<p>If you are referring to your characters listed...

<p>If you are referring to your characters listed on EQ2Players, please <a href="http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/ask.php" target="_blank">open a support ticket</a> so that we...
Forum: General Tech Support Questions 01-09-2011, 10:52 PM
Replies: 17
Views: 186
Posted By TSR-DennisG
<p>Would it be OK if we logged into your...

<p>Would it be OK if we logged into your character to test this problem?  If it is OK, please <a href="http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/ask.php" target="_blank">open a support...
Forum: General Tech Support Questions 01-09-2011, 10:49 PM
Replies: 6
Views: 268
Posted By TSR-DennisG
<p>Please post your system information so we can...

<p>Please post your system information so we can better assist you.  </p><p><ol><li>Press the Windows and R key on your keyboard</li><li>A box will appear, type dxdiag into it and press...
Forum: General Tech Support Questions 01-09-2011, 10:44 PM
Replies: 3
Views: 93
Posted By TSR-DennisG
<p>I recommend using the <a...

<p>I recommend using the <a href="http://launch.soe.com/eq2" target="_blank">EverQuest II Streaming Client</a>.  It only requires a small initial download before allowing you into the game.  The rest...
Forum: General Tech Support Questions 01-09-2011, 10:38 PM
Replies: 2
Views: 71
Posted By TSR-DennisG
<p>I've made a modification to your account,...

<p>I've made a modification to your account, please try accessing the subscription info page now.</p>
Forum: General Tech Support Questions 01-09-2011, 10:36 PM
Replies: 5
Views: 195
Posted By TSR-DennisG
<p>Just and FYI, I would avoid any EQ2 apps that...

<p>Just and FYI, I would avoid any EQ2 apps that was not released by SOE.  Mainly the ones that require you to log in using your station name and password.  This is a good way to get your account...
Forum: General Tech Support Questions 01-09-2011, 10:33 PM
Replies: 13
Views: 88
Posted By TSR-DennisG
<p>There should be a folder called cache.  If you...

<p>There should be a folder called cache.  If you do not have that folder, just skip over that one.</p>
Forum: Performance Support 01-09-2011, 10:30 PM
Replies: 3
Views: 68
Posted By TSR-DennisG
<p>Other players have reported problems with...

<p>Other players have reported problems with running EverQuest II across 3 monitors.  At this time it is recommended that you run the game using a single monitor.</p>
Forum: Performance Support 01-09-2011, 10:29 PM
Replies: 4
Views: 116
Posted By TSR-DennisG
<p>We have had several reports of players...

<p>We have had several reports of players experiencing crashing when attempting to run EverQuest II spanned across 3-monitors.  At this time it is recommended that you run EverQuest II on one...
Forum: Performance Support 01-09-2011, 10:26 PM
Replies: 31
Views: 388
Posted By TSR-DennisG
<p><cite>Oranai@Guk...

<p><cite>Oranai@Guk wrote:</cite></p><blockquote><p>I'm running 10.12 and having the same mouse issue.</p></blockquote><p>Try what the others suggested, downgrade your driver version to pre- Catalyst...
Forum: Performance Support 01-09-2011, 10:07 PM
Replies: 1
Views: 119
Posted By TSR-DennisG
<p>Try using the <a...

<p>Try using the <a href="http://launch.soe.com/eq2" target="_blank">EverQuest II streaming client</a> and having it install into its default location.  Let me know if the problem persists...
Forum: Performance Support 01-09-2011, 10:05 PM
Replies: 8
Views: 75
Posted By TSR-DennisG
<p>Players running at a higher quality setting...

<p>Players running at a higher quality setting may experience crashing, most notably in areas with several other players and a lot going on around them.  Lets start off by troubleshooting your system...
Forum: Connection Support 01-09-2011, 09:59 PM
Replies: 14
Views: 221
Posted By TSR-DennisG
<p>You can download the game using the <a...

<p>You can download the game using the <a href="http://launch.soe.com/eq2" target="_blank">EverQuest II Streaming Client</a>.  It will only require a small download before letting you into the game....
Forum: Connection Support 01-09-2011, 09:57 PM
Replies: 1
Views: 84
Posted By TSR-DennisG
<p>Verify that the following files are not being...

<p>Verify that the following files are not being blocked by any security software.</p><p><ul><li>launchpad.exe (Streaming client)</li><li>stationlauncher.exe (Station Launcher)</li><li>everquest2.exe...
Forum: Connection Support 01-09-2011, 09:55 PM
Replies: 1
Views: 103
Posted By TSR-DennisG
<p>Can you post a screenshot of the window you...

<p>Can you post a screenshot of the window you are seeing?  It will allow us to better assist you.</p>
Forum: Connection Support 01-09-2011, 09:54 PM
Replies: 1
Views: 123
Posted By TSR-DennisG
<p>Try uninstalling all versions of flash from...

<p>Try uninstalling all versions of flash from your system then reinstalling this <a href="http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player_ax.exe"...
Forum: Account Related Support 01-09-2011, 09:50 PM
Replies: 8
Views: 100
Posted By TSR-DennisG
<p>Error: PT-606 Description: Invalid Transaction...

<p>Error: PT-606 Description: Invalid Transaction TypeComment: (Card) Issuer does not allow this type of transactionRecommended Action: Customer contact card issuer</p><p>As Wingrider01 suggested,...
Forum: General Tech Support Questions 01-06-2011, 11:37 PM
Replies: 17
Views: 186
Posted By TSR-DennisG
<p>Can any of you narrow down which...

<p>Can any of you narrow down which spell(s)/abilities is causing the crashing?  </p>
Forum: General Tech Support Questions 01-06-2011, 11:34 PM
Replies: 3
Views: 61
Posted By TSR-DennisG
<p>Try uninstalling all versions of flash from...

<p>Try uninstalling all versions of flash from your system before installing the one linked in this thread.</p>
Forum: General Tech Support Questions 01-06-2011, 11:31 PM
Replies: 13
Views: 183
Posted By TSR-DennisG
<p>I've confirmed that the character is on your...

<p>I've confirmed that the character is on your account.  Are you still not able to see them under the character selection screen?</p>
Forum: General Tech Support Questions 01-06-2011, 11:22 PM
Replies: 13
Views: 88
Posted By TSR-DennisG
<p>Let's try clearing the games settings to see...

<p>Let's try clearing the games settings to see if it helps.</p><p><p>You may want to make backups and then delete the following files and folders:</p><p><ul><li>cache...
Forum: Connection Support 01-06-2011, 11:05 PM
Replies: 2
Views: 89
Posted By TSR-DennisG
<p>Let's see if clearing your game settings fixes...

<p>Let's see if clearing your game settings fixes the problem.</p><p><p>You may want to make backups and then delete the following files and folders:</p><p><ul><li>cache...
Forum: Connection Support 01-06-2011, 11:02 PM
Replies: 1
Views: 95
Posted By TSR-DennisG
<p>The streaming client may be attempting to...

<p>The streaming client may be attempting to convert your current game files.  Outside of installing the streaming client in a different location to prevent that from happening you can try using the...
Forum: Connection Support 01-06-2011, 10:58 PM
Replies: 11
Views: 192
Posted By TSR-DennisG
<p>This error is common when attempting to access...

<p>This error is common when attempting to access the game immediately after the patch.  Please let us know if the problem persists.</p>
Forum: General Tech Support Questions 01-05-2011, 11:07 PM
Replies: 5
Views: 75
Posted By TSR-DennisG
<p>Make sure your system's temps are in check...

<p>Make sure your system's temps are in check (cpu/gpu).  In the mean time please post your dxdiag information.  You can generate this info by doing the following:</p><p><ol><li>Press the Windows and...
Forum: General Tech Support Questions 01-05-2011, 11:04 PM
Replies: 13
Views: 183
Posted By TSR-DennisG
<p>A fix for this problem was pushed recently....

<p>A fix for this problem was pushed recently.  Please let me know if you are still unable to access all of your character slots.</p>
Forum: General Tech Support Questions 01-05-2011, 11:03 PM
Replies: 13
Views: 88
Posted By TSR-DennisG
<p>If you can, please post a screenshot of the...

<p>If you can, please post a screenshot of the error.</p>
Forum: General Tech Support Questions 01-05-2011, 10:42 PM
Replies: 2
Views: 83
Posted By TSR-DennisG
<p>This should have been recently fixed.  Are you...

<p>This should have been recently fixed.  Are you still having trouble accessing your other character slots?</p>
Forum: General Tech Support Questions 01-05-2011, 10:34 PM
Replies: 18
Views: 232
Posted By TSR-DennisG
<p>Have you been able to play before on this...

<p>Have you been able to play before on this particular system?</p><p><p>You may want to make backups and then delete the following files and folders:</p><p><ul><li>cache...
Forum: Connection Support 01-05-2011, 10:29 PM
Replies: 1
Views: 198
Posted By TSR-DennisG
<p>Try deleting the lp_temp folder as well as the...

<p>Try deleting the lp_temp folder as well as the EverQuest2.exe file.</p>
Forum: Connection Support 01-05-2011, 10:29 PM
Replies: 2
Views: 90
Posted By TSR-DennisG
<p>Try deleting the lp_temp folder as well as the...

<p>Try deleting the lp_temp folder as well as the EverQuest2.exe file.</p>
Forum: General Tech Support Questions 01-04-2011, 11:38 PM
Replies: 13
Views: 88
Posted By TSR-DennisG
<p>Try using this <a...

<p>Try using this <a href="http://launch.soe.com/eq2" target="_blank">installer/patcher</a> to get into the game.</p>
Forum: General Tech Support Questions 01-04-2011, 10:18 PM
Replies: 17
Views: 186
Posted By TSR-DennisG
<p>It looks like you are lowering the graphics...

<p>It looks like you are lowering the graphics quality by raising the performance setting (options below balanced).  I find it strange that you would be crashing performing this change.  If you want...
Forum: General Tech Support Questions 01-04-2011, 10:14 PM
Replies: 3
Views: 127
Posted By TSR-DennisG
<p>EQ2Players (Station Players) used to be an...

<p>EQ2Players (Station Players) used to be an extra service that was charged.  We have long since stopped charging for it.  Our Web Presence team is aware of the problems/issues with the site and are...
Forum: General Tech Support Questions 01-04-2011, 10:11 PM
Replies: 47
Views: 492
Posted By TSR-DennisG
<p>If you still have the EQ2.exe you most likely...

<p>If you still have the EQ2.exe you most likely have the original launcher that shipped with the game.  This launcher is being phased out so I recommend using the <a href="http://launch.soe.com/eq2"...
Forum: General Tech Support Questions 01-04-2011, 10:08 PM
Replies: 2
Views: 91
Posted By TSR-DennisG
<p>Please post your system information using...

<p>Please post your system information using dxdiag.  You can grab this file by doing the following:</p><p><ol><li>Press the Windows and R keys on your keyboard</li><li>A box will appear, type dxdiag...
Forum: Connection Support 01-04-2011, 09:54 PM
Replies: 24
Views: 356
Posted By TSR-DennisG
<p>Either clearing the cache or performing a full...

<p>Either clearing the cache or performing a full scan (or a combination of both) using the streaming client should bypass the 1001 error.</p>
Forum: Connection Support 01-04-2011, 09:52 PM
Replies: 4
Views: 102
Posted By TSR-DennisG
<p>Closing/disabling a firewall may not work....

<p>Closing/disabling a firewall may not work.  Most security software will still continue to block an application on its blocked list even if it is disabled.  If you know what firewall software you...
Forum: Account Related Support 01-04-2011, 09:49 PM
Replies: 7
Views: 200
Posted By TSR-DennisG
<p>Please PM your incident reference number to me...

<p>Please PM your incident reference number to me and I will look it over.</p>
Forum: General Tech Support Questions 01-03-2011, 10:55 PM
Replies: 17
Views: 186
Posted By TSR-DennisG
<p>You may want to consider resetting the game's...

<p>You may want to consider resetting the game's settings back to default.  Let me know what your results are after running around with the default settings (Feel free to adjust the resolution)....
Forum: General Tech Support Questions 01-03-2011, 10:52 PM
Replies: 6
Views: 141
Posted By TSR-DennisG
<p>I would like to help you out but I am not sure...

<p>I would like to help you out but I am not sure what links are you are referring to.  Any additional info and/or screenshots would be appreciated.</p>
Forum: General Tech Support Questions 01-03-2011, 10:38 PM
Replies: 5
Views: 75
Posted By TSR-DennisG
<p>The reference to the "E:" drive is not to your...

<p>The reference to the "E:" drive is not to your optical drive but is used as a reference for debugging.  I noticed that you are running the game with custom settings.  Lets try reseting the game...
Forum: General Tech Support Questions 01-03-2011, 10:35 PM
Replies: 47
Views: 492
Posted By TSR-DennisG
<p>At this time you will want to delete the...

<p>At this time you will want to delete the lp_temp folder then try re-patching. </p>
Forum: General Tech Support Questions 01-03-2011, 10:32 PM
Replies: 13
Views: 183
Posted By TSR-DennisG
<p><cite>Wiserwolf...

<p><cite>Wiserwolf wrote:</cite></p><blockquote><p>For 2 days now I don't have 4 of my toons and 1 new slot. I can only get to 10 toons now. Please give me back my toons.<img...
Forum: General Tech Support Questions 01-03-2011, 10:25 PM
Replies: 3
Views: 61
Posted By TSR-DennisG
<p>You will need to install this version of <a...

<p>You will need to install this version of <a href="http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player_ax.exe" target="_blank">flash</a> to get past the SOE logo.</p>
Forum: Performance Support 01-03-2011, 10:16 PM
Replies: 8
Views: 209
Posted By TSR-DennisG
<p>The shader 3.0 issues in the Frostfang Sea...

<p>The shader 3.0 issues in the Frostfang Sea zone have been reported.  Unfortunately, information on when this would be fixed has not been released.  In the mean time please disable shader 3.0 while...
Forum: Connection Support 01-03-2011, 10:00 PM
Replies: 4
Views: 102
Posted By TSR-DennisG
<p>If you are still getting that error, make sure...

<p>If you are still getting that error, make sure that EverQuest II is not being blocked by any security software.  The executables you want to look out for in your firewall...
Forum: Connection Support 01-03-2011, 09:58 PM
Replies: 1
Views: 77
Posted By TSR-DennisG
<p>Try right clicking on the game launcher and...

<p>Try right clicking on the game launcher and selecting "Run as administrator."  If that does not work out for you, consider using the <a href="http://launch.soe.com/eq2" target="_blank">EverQuest...
Forum: Account Related Support 01-03-2011, 09:54 PM
Replies: 4
Views: 121
Posted By TSR-DennisG
<p>Just ignore the option to purchase Sentinel's...

<p>Just ignore the option to purchase Sentinel's Fate if you already have it flagged on your account.  </p>
Forum: Account Related Support 01-03-2011, 09:51 PM
Replies: 22
Views: 250
Posted By TSR-DennisG
<p>The 104 error is tied to the card issuer not...

<p>The 104 error is tied to the card issuer not allowing zero dollar authorization charges.  Please contact the card company to find out whether or not they support this.</p>
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