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Search: Posts Made By: TSR-JoshuaM
Forum: General Tech Support Questions 05-09-2012, 06:11 PM
Replies: 12
Views: 234
Posted By TSR-JoshuaM
<p>The error itself doesn't necessarily mean you...

<p>The error itself doesn't necessarily mean you do not have enough ram but it can definitely be caused by that.</p><p>It can also mean you are exceeding the per application limit, which is how much...
Forum: General Tech Support Questions 04-27-2012, 11:00 PM
Replies: 202
Views: 1,988
Posted By TSR-JoshuaM
<p>As the game features grow so does the memory...

<p>As the game features grow so does the memory footprint itself.  However, it is not a losing battle as optimizations can and always will be further implemented to alleviate these situations.  You...
Forum: Account Related Support 04-27-2012, 10:49 PM
Replies: 23
Views: 382
Posted By TSR-JoshuaM
<p>Please also make sure that there aren't any...

<p>Please also make sure that there aren't any security software features on the PC that may block pop-ups or even SSL.  This is beyond just the IE security settings so if you have any internet...
Forum: Account Related Support 04-27-2012, 06:37 PM
Replies: 23
Views: 382
Posted By TSR-JoshuaM
<p>You're welcome, I'll keep you posted if...

<p>You're welcome, I'll keep you posted if anything comes my way.</p>
Forum: Account Related Support 04-27-2012, 05:15 PM
Replies: 23
Views: 382
Posted By TSR-JoshuaM
<p>We wouldn't be able to 'fix' it on our side,...

<p>We wouldn't be able to 'fix' it on our side, that portion calls up the data from the financial institution for SecureCode.  I.e., everything that is failing to load is failing to do so directly...
Forum: Account Related Support 04-27-2012, 04:15 PM
Replies: 23
Views: 382
Posted By TSR-JoshuaM
<p><cite>BaronJuJu...

<p><cite>BaronJuJu wrote:</cite></p><blockquote><p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p>If the issue persists for anyone please call our support line or our live chat's to speak with a...
Forum: Account Related Support 04-27-2012, 03:14 PM
Replies: 23
Views: 382
Posted By TSR-JoshuaM
<p>If the issue persists for anyone please call...

<p>If the issue persists for anyone please call our support line or our live chat's to speak with a billing representative directly. </p>
Forum: Connection Support 04-27-2012, 03:11 PM
Replies: 16
Views: 228
Posted By TSR-JoshuaM
<p><p><cite>Pumpkinhouse...

<p><p><cite>Pumpkinhouse wrote:</cite></p><blockquote><p>oh this is new after playing around with my computer for a while.</p><p>"Unable to write to Exception. Cannot open...
Forum: Connection Support 04-27-2012, 03:08 PM
Replies: 8
Views: 147
Posted By TSR-JoshuaM
<p>I've responded to the thread starter, whom...

<p>I've responded to the thread starter, whom stated his issue was resolved. If you have your own issues, similar or not, please create a thread or ticket.  Keep in mind that I don't typically...
Forum: General Tech Support Questions 04-27-2012, 03:04 PM
Replies: 7
Views: 106
Posted By TSR-JoshuaM
<p>Delete the Everquest2.exe file manually.  You...

<p>Delete the Everquest2.exe file manually.  You will receive this error when the file is still in use (even a crashed instance of EQII may linger) or if security features on the PC prevent writing...
Forum: Account Related Support 04-26-2012, 04:58 PM
Replies: 26
Views: 94
Posted By TSR-JoshuaM
<p>We did have some service issues earlier this...

<p>We did have some service issues earlier this morning so go ahead and try to contact us directly again.  The best method to do so is our phone support and/or live chat support, both of which are up...
Forum: Station Cash 04-26-2012, 04:08 PM
Replies: 1
Views: 242
Posted By TSR-JoshuaM
<p>Do you have the ticket number for your...

<p>Do you have the ticket number for your contact?  I can look in to what occurred.  Everyone here is just a forum name, I can't see any of your actual account information through the forums.</p>
Forum: Forum Help and Discussion 04-26-2012, 04:05 PM
Replies: 13
Views: 398
Posted By TSR-JoshuaM
<p><cite>Gravy...

<p><cite>Gravy wrote:</cite></p><blockquote><p>I've seen hobby forums for cat lovers with more functionality than the EQ2 forums.</p><p>Tell you what SoE, I have an unused VBulletin 4 license that I...
Forum: Voice Chat Support 04-26-2012, 03:56 PM
Replies: 11
Views: 496
Posted By TSR-JoshuaM
<p>Sorry was out of the office a bit but yes I...

<p>Sorry was out of the office a bit but yes I did test this but was unable to reproduce the same issue.  You might want to start with reinstalling DirectX 9 just in case.</p><p>[DirectX 9 - June...
Forum: Account Related Support 04-26-2012, 03:38 PM
Replies: 23
Views: 382
Posted By TSR-JoshuaM
<p>We are aware and it should be fixed as soon as...

<p>We are aware and it should be fixed as soon as possible.  I'll update you all if necessary.</p>
Forum: Connection Support 04-26-2012, 03:24 PM
Replies: 16
Views: 228
Posted By TSR-JoshuaM
<p>Here's the network test.  You can post the...

<p>Here's the network test.  You can post the results here or open support tickets and attach them there.  If you go the support ticket route, make sure to include a description of the issue in case...
Forum: Connection Support 04-26-2012, 03:23 PM
Replies: 16
Views: 228
Posted By TSR-JoshuaM
<p>Let's clear up the basics first then we can...

<p>Let's clear up the basics first then we can get more specific with just you if necessary.</p><p>Antivirus software can be responsible but isn't the only culprit for receiving this type of error....
Forum: Connection Support 04-26-2012, 03:17 PM
Replies: 8
Views: 147
Posted By TSR-JoshuaM
<p>I'm not aware of any ongoing issues but we did...

<p>I'm not aware of any ongoing issues but we did have LaunchPad problems following the maintenance that should be resolved now.  The issue you are experiencing might be different altogether than...
Forum: Performance Support 04-26-2012, 03:14 PM
Replies: 1
Views: 110
Posted By TSR-JoshuaM
<p>This might not be a technical support issue we...

<p>This might not be a technical support issue we can troubleshoot so this might not be the appropriate forum to ask about it.  However, I'll see if I can reproduce it or not and if there are any...
Forum: Performance Support 04-26-2012, 03:12 PM
Replies: 17
Views: 196
Posted By TSR-JoshuaM
<p>We do apologize we have been very busy and I...

<p>We do apologize we have been very busy and I have been out of the office.  The issue here is permission related and you will simply need to relocate your Everquest II folder FROM the ProgramData...
Forum: General Tech Support Questions 04-26-2012, 03:06 PM
Replies: 158
Views: 645
Posted By TSR-JoshuaM
<p>The Full Assets LaunchPad is working fine for...

<p>The Full Assets LaunchPad is working fine for me at home and in the office, as is the Streaming download, using the links I gave you above.</p><p>There are no other installers, these are the only...
Forum: General Tech Support Questions 04-26-2012, 02:47 PM
Replies: 202
Views: 1,988
Posted By TSR-JoshuaM
<p>@Kwibble</p><p>You are running in to a real...

<p>@Kwibble</p><p>You are running in to a real limitation for 32bit Windows itself that may not be resolvable with your configuration.</p><p>The maximum virtual address limit for 32bit Windows is 4GB...
Forum: Account Related Support 04-23-2012, 02:16 PM
Replies: 3
Views: 71
Posted By TSR-JoshuaM
<p>Follow the link here and make sure you have...

<p>Follow the link here and make sure you have our latest LaunchPad 4.  If you are still having any connection or account issues please contact us directly.  We are also haing a 24 hour maintenance...
Forum: Voice Chat Support 04-23-2012, 02:12 PM
Replies: 15
Views: 423
Posted By TSR-JoshuaM
<p><cite>Detor...

<p><cite>Detor wrote:</cite></p><blockquote><p><cite>Tyberos wrote:</cite></p><blockquote><p>Okay. I'll keep checking back here periodically to see if you have heard anything. And thanks again for...
Forum: Performance Support 04-23-2012, 02:06 PM
Replies: 5
Views: 89
Posted By TSR-JoshuaM
<p>What were the GPU temperatures?</p>

<p>What were the GPU temperatures?</p>
Forum: General Tech Support Questions 04-23-2012, 02:05 PM
Replies: 158
Views: 645
Posted By TSR-JoshuaM
<p><cite>ljbnomad...

<p><cite>ljbnomad wrote:</cite></p><blockquote><p>Could we have a solid current link for the specific download that will give us the whole batch o'files? The links to the Launcher 4 don;t seem to...
Forum: General Tech Support Questions 04-23-2012, 02:03 PM
Replies: 1
Views: 52
Posted By TSR-JoshuaM
<p>The Legends of Norrath game client is...

<p>The Legends of Norrath game client is integrated with Everquest II and is no longer an optional portion of the patch process.  You may choose not to participate but the game files will always be...
Forum: General Tech Support Questions 04-23-2012, 02:02 PM
Replies: 1
Views: 58
Posted By TSR-JoshuaM
<p>I'll lock this up.  Please keep in mind that...

<p>I'll lock this up.  Please keep in mind that forum support may be very limited as we are not fully staffed over the weekends unless otherwise announced.</p><p>When it comes to billing issues the...
Forum: General Tech Support Questions 04-23-2012, 02:00 PM
Replies: 202
Views: 1,988
Posted By TSR-JoshuaM
<p>The error messaging "EQ2 has encountered an...

<p>The error messaging "EQ2 has encountered an error" etc can be triggered by a great deal of different issues.  Let's see if we can narrow it down and get anything that appears global reported to...
Forum: General Tech Support Questions 04-23-2012, 01:55 PM
Replies: 1
Views: 50
Posted By TSR-JoshuaM
<p>Open an in-game petition, we may require you...

<p>Open an in-game petition, we may require you to verify ownership but we can look in to any potential compromise of your account.  Follow my signature links and make sure it is an in-game petition...
Forum: General Tech Support Questions 04-23-2012, 01:53 PM
Replies: 8
Views: 154
Posted By TSR-JoshuaM
<p>Did these explanations cover it all for...

<p>Did these explanations cover it all for you?</p>
Forum: General Tech Support Questions 04-20-2012, 06:46 PM
Replies: 9
Views: 1,906
Posted By TSR-JoshuaM
<p>Browse to your Everquest II folder (quickest...

<p>Browse to your Everquest II folder (quickest way is to right-click the icon you use to access it and select Open File Location).</p><p>Right-click the PAKS and the AssetCache folders (separately)...
Forum: General Tech Support Questions 04-20-2012, 06:43 PM
Replies: 3
Views: 70
Posted By TSR-JoshuaM
<p><cite>Hikaru...

<p><cite>Hikaru wrote:</cite></p><blockquote><p>G:Sony Online EntertainmentInstalled GamesEverQuest II</p><p>There's only 1 copy open.  When I click on the EQ2 icon, it brings up the patcher, which...
Forum: Account Related Support 04-20-2012, 06:42 PM
Replies: 2
Views: 64
Posted By TSR-JoshuaM
<p>Do you get that error message if you try...

<p>Do you get that error message if you try another browser other than your current installation of IE8?</p>
Forum: Voice Chat Support 04-20-2012, 06:40 PM
Replies: 11
Views: 496
Posted By TSR-JoshuaM
<p>I do apologize but I haven't forgotten the...

<p>I do apologize but I haven't forgotten the issue.  Just not having any luck in reproducing it to get a solution to you.  I'll have my hands on that model by Monday to try again.</p>
Forum: Connection Support 04-20-2012, 06:30 PM
Replies: 2
Views: 102
Posted By TSR-JoshuaM
<p>I'll try to reproduce the character slot issue...

<p>I'll try to reproduce the character slot issue and get back to you here.</p>
Forum: Performance Support 04-20-2012, 06:28 PM
Replies: 5
Views: 89
Posted By TSR-JoshuaM
<p>Just going off of how you describe it, those...

<p>Just going off of how you describe it, those sound like graphical anamolies.  These are most typically caused by overheating or damaged hardware.  Have you run any utilities to monitor CPU and GPU...
Forum: Forum Help and Discussion 04-20-2012, 02:03 PM
Replies: 13
Views: 398
Posted By TSR-JoshuaM
<p>Instead of just hitting refresh, hold the CTRL...

<p>Instead of just hitting refresh, hold the CTRL key and hit F5.  This will force a refresh of the page bypassing anything already cached, and should ensure you see it up to date.</p><p>As already...
Forum: Performance Support 04-20-2012, 01:57 PM
Replies: 7
Views: 104
Posted By TSR-JoshuaM
<p>You're welcome! (I didn't really have anything...

<p>You're welcome! (I didn't really have anything to do with it!)</p>
Forum: General Tech Support Questions 04-20-2012, 01:55 PM
Replies: 12
Views: 168
Posted By TSR-JoshuaM
<p>Any billing requests or inquiries must go...

<p>Any billing requests or inquiries must go through our direct lines of support which you can review with my signature links.</p>
Forum: General Tech Support Questions 04-20-2012, 01:52 PM
Replies: 158
Views: 645
Posted By TSR-JoshuaM
<p><cite>Jemmia wrote:</cite></p><blockquote><p>I...

<p><cite>Jemmia wrote:</cite></p><blockquote><p>I have been trying to play the game for the past week or 2, and everytime it is streaming in game, but i have downloaded it all fully,i have even...
Forum: General Tech Support Questions 04-20-2012, 01:50 PM
Replies: 2
Views: 1,236
Posted By TSR-JoshuaM
<p>This can be indicative of many different...

<p>This can be indicative of many different scenarios.  Most commonly it is caused by file corruption or permission issues preventing the LaunchPad from opening the asset cache files or writing to...
Forum: Station Cash 04-19-2012, 09:43 PM
Replies: 5
Views: 394
Posted By TSR-JoshuaM
<p><cite>entrailsgalore2...

<p><cite>entrailsgalore2 wrote:</cite></p><blockquote><p>I am having the same problem, I have the station pass ( all access) on a reccurring subscription and I cannot gift.</p></blockquote><p>Our...
Forum: Connection Support 04-19-2012, 09:42 PM
Replies: 5
Views: 79
Posted By TSR-JoshuaM
<p>We're very sorry for the inconvenience. ...

<p>We're very sorry for the inconvenience.  You'll be back in the game in no time though!</p>
Forum: Account Related Support 04-19-2012, 09:41 PM
Replies: 15
Views: 73
Posted By TSR-JoshuaM
<p>Let me double check on it for you.  Post your...

<p>Let me double check on it for you.  Post your ticket number and I'll get back to you.</p>
Forum: General Tech Support Questions 04-19-2012, 06:04 PM
Replies: 3
Views: 70
Posted By TSR-JoshuaM
<p>Where do you have EQII installed to?  This is...

<p>Where do you have EQII installed to?  This is typically caused by either already having an instance of Everquest II open or permission issues which may also be caused by security features present...
Forum: Voice Chat Support 04-19-2012, 04:18 PM
Replies: 11
Views: 496
Posted By TSR-JoshuaM
<p>Is this the GN9350 base model or the...

<p>Is this the GN9350 base model or the GN9350e?</p><p>And which Windows are you using?</p>
Forum: Connection Support 04-19-2012, 04:10 PM
Replies: 5
Views: 79
Posted By TSR-JoshuaM
<p><cite>Wzed...

<p><cite>Wzed wrote:</cite></p><blockquote><p>Thank you for the reply,</p><p>I will check when I get home from work and report my findings. Gimme about 4 hours.I am using Win8, so the location...
Forum: Voice Chat Support 04-19-2012, 04:03 PM
Replies: 11
Views: 496
Posted By TSR-JoshuaM
<p>Would you mind keeping your headset plugged in...

<p>Would you mind keeping your headset plugged in and creating a DXDIAG file for me?  I'd only need you to post the sound device sections here.</p>
Forum: Connection Support 04-19-2012, 03:38 PM
Replies: 5
Views: 79
Posted By TSR-JoshuaM
<p>None of the old LaunchPads should work at...

<p>None of the old LaunchPads should work at all.</p><p>Start by making sure you don't have multiple installations of EQII.  Double check your shortcuts are pointed at the right folder.  Some of our...
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