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Search: Posts Made By: TSR-SeanF
Forum: Performance Support 10-11-2012, 04:28 PM
Replies: 2
Views: 275
Posted By TSR-SeanF
<p>Thank you for letting us know how you resolved...

<p>Thank you for letting us know how you resolved your issue! The information is greatly appreciated <img src="/eq2/images/smilies/e8a506dc4ad763aca51bec4ca7dc8560.gif" border="0" /></p>
Forum: Account Related Support 10-10-2012, 04:33 PM
Replies: 3
Views: 295
Posted By TSR-SeanF
<p>If you are currently missing veteran rewards...

<p>If you are currently missing veteran rewards you feel you should have on your account we will need to take a look at the account see why this has occured. To do so please open a support ticket...
Forum: Account Related Support 09-27-2012, 02:36 PM
Replies: 1
Views: 268
Posted By TSR-SeanF
<p>There may be a problem with your account that...

<p>There may be a problem with your account that we will need to address in order for your credit card to be removed from your account. If you have not already done so, please open a support ticket...
Forum: Performance Support 09-26-2012, 02:48 PM
Replies: 1
Views: 266
Posted By TSR-SeanF
<p>Would it be possible for you to provide us...

<p>Would it be possible for you to provide us with a screen shot of the graphical error you are currently encountering?</p>
Forum: Performance Support 09-24-2012, 04:15 PM
Replies: 10
Views: 420
Posted By TSR-SeanF
<p>If you have not already done so, please open a...

<p>If you have not already done so, please open a support ticket with us including your dxdiag and msinfo files so we can take a look at your system to obtain more information about your current...
Forum: General Tech Support Questions 09-20-2012, 03:21 PM
Replies: 1
Views: 89
Posted By TSR-SeanF
<p>Please try right clicking on the EverQuest II...

<p>Please try right clicking on the EverQuest II icon, select "Run As Administrator" and try running the launcher once again. If your problem persists you may need to ensure that the directory which...
Forum: General Tech Support Questions 09-12-2012, 02:39 PM
Replies: 4
Views: 146
Posted By TSR-SeanF
<p>If your problem with this issue persists...

<p>If your problem with this issue persists please open a support ticket with us at the following link so our In-Game team can take a closer look for you:</p><p><a...
Forum: Connection Support 09-11-2012, 07:18 PM
Replies: 2
Views: 587
Posted By TSR-SeanF
<p>You may be encountering this problem because...

<p>You may be encountering this problem because the launcher is not correctly patching over files it needs to change in order to allow access to these servers.</p><p>You may want to make backups and...
Forum: General Tech Support Questions 09-11-2012, 07:03 PM
Replies: 1
Views: 123
Posted By TSR-SeanF
<p>We will need to take a look at your current...

<p>We will need to take a look at your current system specifications and running background processes in order to determine the cause of your current issue. If you have not already done so, please...
Forum: General Tech Support Questions 09-11-2012, 07:01 PM
Replies: 5
Views: 160
Posted By TSR-SeanF
<p>Please feel free to open a support ticket with...

<p>Please feel free to open a support ticket with your dxdiag and msinfo files and we will be happy to take a look at your system and assist you further.</p>
Forum: Station Cash 09-04-2012, 04:08 PM
Replies: 9
Views: 430
Posted By TSR-SeanF
<p>I am happy you were able to resolve your issue...

<p>I am happy you were able to resolve your issue <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /> Please contact us again if you require any further assistance.</p>
Forum: General Tech Support Questions 09-04-2012, 03:56 PM
Replies: 1
Views: 133
Posted By TSR-SeanF
<p>This is typically an application that the...

<p>This is typically an application that the launcher would install and shouldn't be something you are prompted to use when accessing the website through a regular browser. You shouldn't need it to...
Forum: Station Cash 08-28-2012, 06:57 PM
Replies: 1
Views: 416
Posted By TSR-SeanF
<p>I am glad that your Station Cash balance is...

<p>I am glad that your Station Cash balance is correct! <img src="/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" /> If you notice any other issues with your Station Cash please...
Forum: Performance Support 08-28-2012, 06:52 PM
Replies: 2
Views: 116
Posted By TSR-SeanF
<p>Thank you for keeping us updated about this...

<p>Thank you for keeping us updated about this issue! Please let us know if you encounter any other issues.</p>
Forum: Station Cash 08-24-2012, 03:03 PM
Replies: 7
Views: 652
Posted By TSR-SeanF
<p>We will need to take a look at your account in...

<p>We will need to take a look at your account in order to assist you further with this issue. You can do so at the following link:</p><p><a...
Forum: General Tech Support Questions 08-24-2012, 02:59 PM
Replies: 5
Views: 154
Posted By TSR-SeanF
<p><cite>Morgul...

<p><cite>Morgul wrote:</cite></p><blockquote><p>It's a custom UI, but I haven't had any problems previously buying from the marketplace.  Last time I bought something was the Tinkerer furniture...
Forum: Account Related Support 08-23-2012, 03:12 PM
Replies: 2
Views: 257
Posted By TSR-SeanF
<p>Please feel free to PM me the reference number...

<p>Please feel free to PM me the reference number from your ticket and I will be happy to place it in the right queue for further review.</p>
Forum: Connection Support 08-23-2012, 03:10 PM
Replies: 4
Views: 1,639
Posted By TSR-SeanF
<p><cite>Paganlover...

<p><cite>Paganlover wrote:</cite></p><blockquote><p>Found the issue, had 16 gigs of new memory and half of it was bad <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" />...
Forum: Connection Support 08-23-2012, 03:08 PM
Replies: 7
Views: 539
Posted By TSR-SeanF
<p>It sounds like the launcher may have a...

<p>It sounds like the launcher may have a corrupted file causing this issue. I would suggest repairing the launcher by downloading and running the launcher set up file from the following...
Forum: Connection Support 08-23-2012, 03:06 PM
Replies: 2
Views: 489
Posted By TSR-SeanF
<p>The Splitpaw server should currently be up and...

<p>The Splitpaw server should currently be up and running correctly. If you are having trouble connecting to the server I would suggest opening a support ticket with us for further assistance. You...
Forum: Account Related Support 08-06-2012, 03:16 PM
Replies: 2
Views: 92
Posted By TSR-SeanF
<p>Please feel free to PM me the reference number...

<p>Please feel free to PM me the reference number from your ticket and I will be sure to let our German support team know that your ticket is still awaiting a response.</p>
Forum: Account Related Support 08-06-2012, 03:07 PM
Replies: 6
Views: 296
Posted By TSR-SeanF
<p>Feel free to PM me your reference number from...

<p>Feel free to PM me your reference number from the ticket and I will be happy to take a look.</p>
Forum: Account Related Support 08-03-2012, 02:55 PM
Replies: 14
Views: 400
Posted By TSR-SeanF
<p>The new free-to-play model grants your account...

<p>The new free-to-play model grants your account with every expansion with the exception of the newest one, Age of Discovery. In order to have access to all of the game's current content and...
Forum: Account Related Support 08-03-2012, 02:51 PM
Replies: 2
Views: 102
Posted By TSR-SeanF
<p>Unfortunately if none of the EB Games...

<p>Unfortunately if none of the EB Games locations in your area are carrying the cards you may need to find an unsupported online retailer to locate a game card or use a different payment source in...
Forum: Station Cash 08-02-2012, 03:07 PM
Replies: 5
Views: 385
Posted By TSR-SeanF
<p>Glad to hear it <img...

<p>Glad to hear it <img src="/eq2/images/smilies/e8a506dc4ad763aca51bec4ca7dc8560.gif" border="0" /> Please let us know if you run into any other issues!</p>
Forum: General Tech Support Questions 08-02-2012, 03:04 PM
Replies: 3
Views: 91
Posted By TSR-SeanF
<p>To ensure that this is not a UI related...

<p>To ensure that this is not a UI related problem I would first suggest doing the following:</p><p>Make backups and then delete the following files and folders in your EverQuest 2 directory:  cache...
Forum: Account Related Support 08-01-2012, 02:34 PM
Replies: 6
Views: 296
Posted By TSR-SeanF
<p>In order to determine where your missing...

<p>In order to determine where your missing character slot has gone we will need you to open up a support ticket with us so we can take a look at your account. You can do so at the following...
Forum: Account Related Support 07-31-2012, 02:50 PM
Replies: 1
Views: 94
Posted By TSR-SeanF
<p>If you still have not recieved a response to...

<p>If you still have not recieved a response to your issue please feel free to PM me the reference number for the ticket and I will be happy to take a look for you.</p>
Forum: General Tech Support Questions 07-25-2012, 02:41 PM
Replies: 1
Views: 87
Posted By TSR-SeanF
<p>Unfortunately it would be very difficult for...

<p>Unfortunately it would be very difficult for us to determine what is preventing you from being able to purchase a character transfer token with out being able to take a direct look at your...
Forum: General Tech Support Questions 07-24-2012, 02:25 PM
Replies: 3
Views: 136
Posted By TSR-SeanF
<p>I am glad our GM team was able to assist you!...

<p>I am glad our GM team was able to assist you! If you have any further issues with this matter please feel free to contact us here on the forums or petition to our GM team for further assistance...
Forum: General Tech Support Questions 07-23-2012, 03:36 PM
Replies: 8
Views: 1,662
Posted By TSR-SeanF
<p>If you encounter this issue any further after...

<p>If you encounter this issue any further after installing your applicable video card drivers please follow the instructions located on the website below to download and install DirectX 9.0c (June...
Forum: General Tech Support Questions 07-19-2012, 03:08 PM
Replies: 2
Views: 326
Posted By TSR-SeanF
<p>I am glad to hear that your issue has been...

<p>I am glad to hear that your issue has been resolved. If you continue to experience any issues with the LaunchPad please let us know and we will be happy to assist you further.</p>
Forum: General Tech Support Questions 07-09-2012, 09:40 PM
Replies: 1
Views: 101
Posted By TSR-SeanF
<p>You may want to try repairing the launcher to...

<p>You may want to try repairing the launcher to ensure that a corrupted file is not causing this issue. You can do so by downloading and running the following launcher:</p><p><a...
Forum: General Tech Support Questions 07-06-2012, 08:31 PM
Replies: 4
Views: 75
Posted By TSR-SeanF
<p>It is possible that they may have had these...

<p>It is possible that they may have had these characters added due to one of our previous server merges. If this is the case our Game Masters may be able to assist you with getting their names...
Forum: General Tech Support Questions 07-06-2012, 08:29 PM
Replies: 1
Views: 59
Posted By TSR-SeanF
<p>Thank you very much for posting this...

<p>Thank you very much for posting this information for us. It is greatly appreciated! <img src="/eq2/images/smilies/e8a506dc4ad763aca51bec4ca7dc8560.gif" border="0" /></p>
Forum: General Tech Support Questions 07-05-2012, 10:11 PM
Replies: 4
Views: 85
Posted By TSR-SeanF
<p>We will need our in-game team to take a look...

<p>We will need our in-game team to take a look at this matter for you for further resolution. If you have not already done so, please open a support ticket with us at the following link with a...
Forum: Connection Support 07-05-2012, 08:13 PM
Replies: 3
Views: 93
Posted By TSR-SeanF
<p>This issue can often be caused due to a...

<p>This issue can often be caused due to a corrupted file related to the launcher. I would suggest downloading and running the following launcher set up file:</p><p><a...
Forum: Connection Support 07-05-2012, 08:01 PM
Replies: 3
Views: 200
Posted By TSR-SeanF
<p>I am glad you were able to log back into the...

<p>I am glad you were able to log back into the game. In many cases these kind of issues can occur when a character interface files become corrupted. If you experience similar issues in the future...
Forum: Connection Support 07-05-2012, 07:58 PM
Replies: 1
Views: 92
Posted By TSR-SeanF
<p>The game should be up and running correctly....

<p>The game should be up and running correctly. If you are still encountering connection issues please feel free to open a support ticket with us for further assistance at the following...
Forum: General Tech Support Questions 07-05-2012, 07:16 PM
Replies: 2
Views: 74
Posted By TSR-SeanF
<p>The launcher may be experiencing a issue due...

<p>The launcher may be experiencing a issue due to a corrupted file it uses. In order to possibly resolve the issue please download and run the following set up file:</p><p><a...
Forum: General Tech Support Questions 07-05-2012, 05:00 PM
Replies: 1
Views: 86
Posted By TSR-SeanF
<p>If you encounter this issue again the problem...

<p>If you encounter this issue again the problem may be related to a bug with our latest launcher. You should be able to resolve the issue by downloading and running the following launcher set up...
Forum: General Tech Support Questions 07-05-2012, 04:17 PM
Replies: 4
Views: 75
Posted By TSR-SeanF
<p>In many cases when your characters are missing...

<p>In many cases when your characters are missing it may be that the wrong region is selected as Feylone suggested, or it is possible that you may be logging in with the wrong account. If you are...
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