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Search: Posts Made By: DanKinney
Forum: Connection Support 12-08-2011, 02:15 AM
Replies: 12
Views: 175
Posted By DanKinney
<p><cite>CalicoKL...

<p><cite>CalicoKL wrote:</cite></p><blockquote><p>I have no issues getting in game straight from using the executable, it just will not launch from the new launcher. I had no issues with the old...
Forum: Connection Support 12-08-2011, 01:56 AM
Replies: 12
Views: 175
Posted By DanKinney
<p><cite>TSR-JoshuaM...

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>CalicoKL wrote:</cite></p><blockquote><p>True But ive never had any EQ issues before this new launcher.</p></blockquote><p>As much as that...
Forum: Connection Support 12-08-2011, 01:23 AM
Replies: 4
Views: 85
Posted By DanKinney
<p>Where is it failing?  After the small splash...

<p>Where is it failing?  After the small splash screen in the installer or does it get to the LaunchPad?</p><p>I'm not familiar with Crossover.  Is it a virtual desktop like VMware or Fusion?  Or is...
Forum: General Tech Support Questions 12-08-2011, 01:13 AM
Replies: 30
Views: 461
Posted By DanKinney
<p><cite>Felishanna@Antonia Bayle...

<p><cite>Felishanna@Antonia Bayle wrote:</cite></p><blockquote><p>I've been manually killing the Launchers. I did get one strange issue where I re-ran a launcher later (to check the build) and found...
Forum: General Tech Support Questions 12-07-2011, 10:55 PM
Replies: 2
Views: 88
Posted By DanKinney
<p><cite>JaredKFan...

<p><cite>JaredKFan wrote:</cite></p><blockquote><p>I downloaded and ran the new patcher successfully.  But downloading the update today is a problem.  it started downloading ok but it is now "stuck"...
Forum: Connection Support 12-07-2011, 10:37 PM
Replies: 4
Views: 85
Posted By DanKinney
<p><cite>taeliac...

<p><cite>taeliac wrote:</cite></p><blockquote><p>Figured out the problem after much digging: the new updater is only Windows 7, which isn't supported by Crossover.</p><p>If you ask me, not supporting...
Forum: General Tech Support Questions 12-07-2011, 10:28 PM
Replies: 30
Views: 461
Posted By DanKinney
<p>We have deployed LaunchPad shell (the native...

<p>We have deployed LaunchPad shell (the native window part) to improve security and usability of multiple accounts.  Please see more information [<a...
Forum: General Tech Support Questions 12-07-2011, 08:19 PM
Replies: 20
Views: 153
Posted By DanKinney
<p>Make sure that you launch (either directly or...

<p>Make sure that you launch (either directly or through a shortcut) the LaunchPad.exe located within the game installation directory.</p><p>If you run EQ2.exe, you will probably end up with the...
Forum: Connection Support 12-07-2011, 04:59 PM
Replies: 12
Views: 106
Posted By DanKinney
<p><cite>Lexing...

<p><cite>Lexing wrote:</cite></p><blockquote><p>Manually installing LP4 is proving to be quite a headache. I had to go to a fan site simply to find the link for it in the first place, as well as the...
Forum: Connection Support 12-07-2011, 04:22 PM
Replies: 12
Views: 106
Posted By DanKinney
<p>Which version of Station Launcher are you...

<p>Which version of Station Launcher are you using?  If it is version 1.0.9, you will need to manually install the new LaunchPad into your game directory.</p><p>It *should* be launching the...
Forum: Connection Support 12-07-2011, 04:17 PM
Replies: 13
Views: 69
Posted By DanKinney
<p>There are links to the installers [<a...

<p>There are links to the installers [<a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=510282" target="_blank">in this post</a>].</p><p>As long as you install it into the same...
Forum: Connection Support 12-07-2011, 04:14 PM
Replies: 1
Views: 100
Posted By DanKinney
<p>Thanks.  I've forward this on to be fixed as...

<p>Thanks.  I've forward this on to be fixed as quickly as possible.</p><p>-dan</p>
Forum: Connection Support 12-07-2011, 04:11 PM
Replies: 4
Views: 124
Posted By DanKinney
<p><cite>Lakih...

<p><cite>Lakih wrote:</cite></p><blockquote><p><cite>DanKinney wrote:</cite></p><blockquote><p>Looking at the log entries you've posted, you are getting a fundamental permission failure trying to...
Forum: Connection Support 12-07-2011, 03:38 PM
Replies: 4
Views: 124
Posted By DanKinney
<p>Looking at the log entries you've posted, you...

<p>Looking at the log entries you've posted, you are getting a fundamental permission failure trying to write to your hard disk.  Based on the location, there seems to be something messed up in your...
Forum: Connection Support 12-07-2011, 03:35 PM
Replies: 7
Views: 174
Posted By DanKinney
<p><cite>Zehl_Ice-Fire...

<p><cite>Zehl_Ice-Fire wrote:</cite></p><blockquote><p>Solved.</p><p>For kicks I tried deleting the exisiting LaunchPad.exe and re-running EQ2_setup.exe. This time it added the new correct launcher...
Forum: Connection Support 12-07-2011, 03:32 PM
Replies: 2
Views: 92
Posted By DanKinney
<p>As always, you can check the server status at...

<p>As always, you can check the server status at <a href="http://www.soe.com/status." target="_blank" rel="nofollow">www.soe.com/status.</a></p><p>The new marketing site at everquest2.com is up and...
Forum: Connection Support 12-07-2011, 03:30 PM
Replies: 10
Views: 94
Posted By DanKinney
<p>You can get the definitive installers from [<a...

<p>You can get the definitive installers from [<a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=510282" target="_blank">this post</a>].</p><p>-dan</p>
Forum: Connection Support 12-07-2011, 03:29 PM
Replies: 17
Views: 456
Posted By DanKinney
<p>You can re-install the LaunchPad into an...

<p>You can re-install the LaunchPad into an existing game installation without having to first delete all of the game files.  This will allow you to get back into the game much faster.</p><p>This...
Forum: Connection Support 12-07-2011, 03:24 PM
Replies: 13
Views: 69
Posted By DanKinney
<p>That is a skinless old, first generation...

<p>That is a skinless old, first generation LaunchPad (a.k.a "LP1").</p><p>Did you ever see the new LaunchPad (a.k.a. LP4) show up or did this happen on your first launch?</p><p>-dan</p>
Forum: Connection Support 12-07-2011, 03:23 PM
Replies: 1
Views: 104
Posted By DanKinney
<p><cite>NANEEJE...

<p><cite>NANEEJE wrote:</cite></p><blockquote><p>Good evening, I know your busy, so hopefully after the dust settles either this is fixed or you can help me.  Before you went down at midnight...
Forum: General Tech Support Questions 12-07-2011, 03:18 PM
Replies: 73
Views: 513
Posted By DanKinney
<p>(this should probably be put into a sticky or...

<p>(this should probably be put into a sticky or FAQ somewhere)</p><p>EQ2.exe is a stub application that will update and launch the old LaunchPad.exe app (LP1).  Normally, that is skinned for a...
Forum: General Tech Support Questions 12-07-2011, 03:11 PM
Replies: 17
Views: 120
Posted By DanKinney
<p>That totally makes sense.  I should have...

<p>That totally makes sense.  I should have thought of that.  Thanks for the confirmation.</p><p>-dan</p>
Forum: General Tech Support Questions 12-07-2011, 03:10 PM
Replies: 11
Views: 184
Posted By DanKinney
<p><cite>Papa...

<p><cite>Papa wrote:</cite></p><blockquote><p>Vithy,</p><p>The new LP does allow multiple accounts to run at the same time. Use the log-out button in the top right corner of the Launcher, then log...
Forum: General Tech Support Questions 12-07-2011, 03:08 PM
Replies: 20
Views: 153
Posted By DanKinney
<p><cite>Therendil...

<p><cite>Therendil wrote:</cite></p><blockquote><p>I had one case where an LP1 -> LP4 upgrade backfired and installed the 2008 'wristwatch'  launcher. Fixed that by copying launchpad.exe from another...
Forum: General Tech Support Questions 12-07-2011, 03:06 PM
Replies: 13
Views: 75
Posted By DanKinney
<p><cite>Shaydu@Everfrost...

<p><cite>Shaydu@Everfrost wrote:</cite></p><blockquote><p>Well, I moved enough stuff to a different hard drive so I could successfully run the Full Asset installer in my EQ2 folder, verified it...
Forum: General Tech Support Questions 12-07-2011, 03:03 PM
Replies: 73
Views: 513
Posted By DanKinney
<p><cite>KablamWolf...

<p><cite>KablamWolf wrote:</cite></p><blockquote><p>My only issue is not being able to tell it to close once game launches. Call me odd but I don't like it sitting in the background no matter how...
Forum: General Tech Support Questions 12-07-2011, 01:47 AM
Replies: 17
Views: 120
Posted By DanKinney
<p>Check for instances of LaunchPad.exe as...

<p>Check for instances of LaunchPad.exe as well.</p><p>-dan</p>
Forum: Connection Support 12-07-2011, 01:45 AM
Replies: 24
Views: 398
Posted By DanKinney
<p>Yes, for the old, beta Station Launcher 1.0.9...

<p>Yes, for the old, beta Station Launcher 1.0.9 for EQ2.  It will continue to work for other games, but it is very, very old at this point (2+ years).</p><p>The updated Station Launcher (1.1.13) is...
Forum: General Tech Support Questions 12-07-2011, 01:42 AM
Replies: 31
Views: 462
Posted By DanKinney
<p><cite>Lyssia@The Bazaar...

<p><cite>Lyssia@The Bazaar wrote:</cite></p><blockquote><p>Add me to the list of people who "need to set up a subscription".  Just checked my account settings and that page says my account is active...
Forum: General Tech Support Questions 12-07-2011, 01:41 AM
Replies: 17
Views: 120
Posted By DanKinney
<p>Not really.  I've walked through all of the...

<p>Not really.  I've walked through all of the moving parts and everything looks fine.  The only thing I can think of is to make sure that there isn't an instance of the LaunchPad still running...
Forum: General Tech Support Questions 12-07-2011, 01:40 AM
Replies: 5
Views: 96
Posted By DanKinney
<p><cite>ak494949...

<p><cite>ak494949 wrote:</cite></p><blockquote><p>However, 2 problems...it obviously didn't do a full update, and wont update. #2 it isn't showing my characters when I hit play and go into the game,...
Forum: General Tech Support Questions 12-07-2011, 01:26 AM
Replies: 20
Views: 153
Posted By DanKinney
<p>This is how we made this upgrade work: The old...

<p>This is how we made this upgrade work: The old LaunchPad chains through to the new LaunchPad.  So, the old shortcuts *should* still work, chaining each time.  You can skip this by launching the...
Forum: General Tech Support Questions 12-07-2011, 01:06 AM
Replies: 20
Views: 153
Posted By DanKinney
<p><cite>Atan@Unrest...

<p><cite>Atan@Unrest wrote:</cite></p><blockquote><p>1) You launch using the original launcher, and it patches to stationpad 1.75 that is totally useless.</p><p>2) You download LP4 from the download...
Forum: General Tech Support Questions 12-07-2011, 01:04 AM
Replies: 3
Views: 109
Posted By DanKinney
<p><cite>EQ Junkie...

<p><cite>EQ Junkie wrote:</cite></p><blockquote><p> Im not coming down on SOE so much for the epic fail of this expansion launch, I DO understand that crap happens sometimes. I do however have a...
Forum: General Tech Support Questions 12-07-2011, 01:03 AM
Replies: 73
Views: 513
Posted By DanKinney
<p>The first issue is something we don't yet have...

<p>The first issue is something we don't yet have in the new LaunchPad - it will be added.</p><p>The second issue does not have anything to do with the LaunchPad, that's the game.</p><p>-dan</p>
Forum: General Tech Support Questions 12-07-2011, 12:28 AM
Replies: 17
Views: 120
Posted By DanKinney
<p>Then it isn't really a network connectivity...

<p>Then it isn't really a network connectivity problem.</p><p>Hmmmmm.....</p><p>-dan</p>
Forum: General Tech Support Questions 12-07-2011, 12:25 AM
Replies: 17
Views: 120
Posted By DanKinney
<p>So, there appears to be a network connectivity...

<p>So, there appears to be a network connectivity between your machine and one of our servers.</p><p>What happens if you try to open [<a...
Forum: General Tech Support Questions 12-07-2011, 12:23 AM
Replies: 13
Views: 75
Posted By DanKinney
<p><cite>Papa wrote:</cite></p><blockquote><p>For...

<p><cite>Papa wrote:</cite></p><blockquote><p>For us OLD timers, Joshua.. That still have the main install in c;/programdata it is really as easy as right click and select run as admin. Took me a try...
Forum: General Tech Support Questions 12-07-2011, 12:22 AM
Replies: 73
Views: 513
Posted By DanKinney
<p><cite>Chairy...

<p><cite>Chairy wrote:</cite></p><blockquote><p>Well the new launcher build 277 just updated for me and now its telling me <span style="widows: 2; text-transform: none; text-indent: 0px;...
Forum: Connection Support 12-06-2011, 11:56 PM
Replies: 24
Views: 398
Posted By DanKinney
<p>Not really.  There are several issues with...

<p>Not really.  There are several issues with that system.</p><p>We are still working on a way to patch multiple games from a single app.</p><p>-dan</p>
Forum: General Tech Support Questions 12-06-2011, 11:54 PM
Replies: 17
Views: 120
Posted By DanKinney
<p>Hmmm..can you post the contents of your...

<p>Hmmm..can you post the contents of your LaunchPad.ini file.  You may also want to look at DownloadInfo.txt or DownloadError.txt.</p><p>-dan</p>
Forum: Connection Support 12-06-2011, 11:51 PM
Replies: 10
Views: 94
Posted By DanKinney
<p><cite>Therendil...

<p><cite>Therendil wrote:</cite></p><blockquote><p>You should be able to update LaunchPad and patch game files even though the servers are still locked. I just checked and we're still...
Forum: Connection Support 12-06-2011, 11:48 PM
Replies: 24
Views: 398
Posted By DanKinney
<p>Are you still getting this error?  If so, I...

<p>Are you still getting this error?  If so, I want to know about it. </p><p>-dan</p>
Forum: Connection Support 12-06-2011, 11:47 PM
Replies: 13
Views: 129
Posted By DanKinney
<p>This is a completely different...

<p>This is a completely different system.</p><p>Be patient with it.  Reinstalling from scratch will only bring you back to this spot again.</p><p>-dan</p>
Forum: General Tech Support Questions 12-06-2011, 11:42 PM
Replies: 30
Views: 461
Posted By DanKinney
<p><cite>DanKinney...

<p><cite>DanKinney wrote:</cite></p><blockquote><p>Okay...we have found out why this is happening.  Sonofa#*@&$! The "remember me" *IS* remembering you even if it isn't supposed to.</p><p>A fix will...
Forum: General Tech Support Questions 12-06-2011, 11:39 PM
Replies: 13
Views: 75
Posted By DanKinney
<p>Under the latest Windows UAC, the Program...

<p>Under the latest Windows UAC, the Program Files ALWAYS requires an elevation to administrative privileges (more than just being an admin) to install or update under Program Files.</p><p>I would...
Forum: General Tech Support Questions 12-06-2011, 11:36 PM
Replies: 73
Views: 513
Posted By DanKinney
<p><cite>TSR-JoshuaM...

<p><cite>TSR-JoshuaM wrote:</cite></p><blockquote><p><cite>Chess@Antonia Bayle wrote:</cite></p><blockquote><p>I could take or leave the new launcher...one thing I don't like, no matter what I do, it...
Forum: Connection Support 12-06-2011, 11:30 PM
Replies: 13
Views: 129
Posted By DanKinney
<p><cite>Darkshadow...

<p><cite>Darkshadow wrote:</cite></p><blockquote><p>It says that it's installing, not downloading or patching, is that normal? maybe I have a bad cache file I could clear out?</p></blockquote><p>Not...
Forum: Connection Support 12-06-2011, 11:27 PM
Replies: 7
Views: 100
Posted By DanKinney
<p><cite>Cowkiller@Mistmoore...

<p><cite>Cowkiller@Mistmoore wrote:</cite></p><blockquote><p> ok  few hrs ago i fixed the  error by turning off my ani virus and fire wall  and  had the play buttion light up. yay !!  so i then did...
Forum: Connection Support 12-06-2011, 11:16 PM
Replies: 13
Views: 129
Posted By DanKinney
<p>I would not start over.  If that file is truly...

<p>I would not start over.  If that file is truly the problem, you will hit it again.  I'd keep going.</p><p>-dan</p>
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