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-   -   Logon server down? timeouts or psw errors -unable to login to splitpaw (https://archive.eq2wire.com//showthread.php?t=484532)

Ageegard 08-15-2010 09:04 AM

<p>We are having problems loging onto server to connect to splitpaw - started when swapping toons and got logon rejected error - relogin gets timeouts or logon rejected (took me 15min just to log into forums to report it as getting same errors logging onto forums)</p><p>suspect logon server down?</p>

Kokopelli 08-15-2010 09:07 AM

<p>Same for me and my wife trying to log on to the Crushbone server.</p>

Tallisman 08-15-2010 09:09 AM

<p>Same here. AB server. Got a massive lag spike that turned into a massive lag plateau so I rebooted. No luck. Even logging on to the forums here is a dicey business; kept saying my password was wrong. Which it wasn't. EQ2 Players also knackered. Only way I found out if anyone else was having issues was through the 'Zam forums.</p>

Ageegard 08-15-2010 09:12 AM

may be back?? wife logged in after about 30min or so...

tristanga 08-15-2010 09:21 PM

<p>Still down.  I am getting a Login Server unavailable message.</p>

Carnajin 08-15-2010 09:27 PM

<p>Yeah getting the same thing. Unable to contact login server.</p>

arevels 08-15-2010 09:27 PM

<p>As am I for AB. Not sure what's going on. </p>

Amnerys 08-15-2010 09:31 PM

<p>Are you all using the Streaming Client or standard launcher?</p><p>Sending an email to our server folks to see what's up.</p>

tristanga 08-15-2010 09:32 PM

<p>Standard EQII Launcher.</p><p>Ironically, I am a trial member with 2 days left who logged out of the game to subscribe and now can't get in lol</p>

Mestra 08-15-2010 09:33 PM

<p>I use the streaming client and I have been unable to connect as well.</p>

Cuchilla 08-15-2010 09:35 PM

<p>I am using the streaming client and I'm having the same problem. Saying it's unnable to connet to the login server. I'm on Mistmoore.</p>

arevels 08-15-2010 09:35 PM

<p>I'm using the Streaming Client, and I'm a non-trial.</p>

Marrius 08-15-2010 09:35 PM

<p>I can't either</p>

Crax 08-15-2010 09:38 PM

<p>Streaming Client getting the following message: "Unable to contact login server. Please try again later."</p>

yarjj 08-15-2010 09:38 PM

<p>having the same issues here unable to contact login server. how long has this been going on for now??? not sure if im using streaming or standard....im assuming streaming is the downloadable launcher when you get the trial???</p>

Crych 08-15-2010 09:40 PM

<p>Same message for me, streaming client.</p>

nstclair13 08-15-2010 09:44 PM

<p>Login down for me as well on AB server...streaming launcher (I believe?)</p>

rattlebonz 08-15-2010 09:48 PM

<p>Same issues here. I didn't see this thread and started a new one which a few people replied to and said they were also having these issues. CS emailed it to OPs. Is there a way to get the standard launcher?</p>

yarjj 08-15-2010 09:52 PM

<p>i dont think this is an issue between standard launcher and streaming launcher....guy with standard i having same issue</p>

Kraqen 08-15-2010 09:53 PM

<p>Frustrating, with such limited play time.  After the EU server mix up I think I will just let the station manager do a download overnight</p>

Kraqen 08-15-2010 09:55 PM

<p>Bumped my son off his PC and logged in to my account fine (station launcher), 4 PC's here with EQ2 installed, the 2 with streaming clients are a no go.  Seems to be the streaming client.  We play as a family, so you can imagine how infrequently we can all get on.</p><p>I'm a sad Panda.</p>

Amnerys 08-15-2010 09:57 PM

<p>According to Technical Support, they have just a handful of tickets from folks reporting the issue, and all servers are up and populated. So, it's not a game server issue, sounds like possibly an odd glitch with log-in (session) servers. There's a ticket in the system so I'll keep an eye out for further correspondence from the Ops team.</p><p>Thanks for your patience everyone. I'm really sorry for the inconvenience.</p>

Sareana 08-15-2010 09:58 PM

<p>I am on the Bizarre server and having the same issue. I was in and playing and logged out for two seconds to desktop and now can't get back in. Haven't for about 30 minutes.</p><p>When you go to the server page it shows a green light for the Bizarre server, but I receive an SOE error page when clicking on the link saying the page doesn't exist but yet I can get to other server pages.</p><p>I really hope this error is resolved very soon (like everyone else, I'm sure).</p>

Kraqen 08-15-2010 09:59 PM

<p><cite>Amnerys wrote:</cite></p><blockquote><p>According to Technical Support, they have just a handful of tickets from folks reporting the issue, and all servers are up and populated. So, it's not a game server issue, sounds like possibly an odd glitch with log-in (session) servers. There's a ticket in the system so I'll keep an eye out for further correspondence from the Ops team.</p><p>Thanks for your patience everyone. I'm really sorry for the inconvenience.</p></blockquote><p>Thanks for the continued feedback.  For what it's worth, there are more than a handful of complaints in this thread alone <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></p><p>Does Tech Support generate a ticket only on a support call?</p>

Dilbert 08-15-2010 10:00 PM

<p>Mine just started, I was playing 1 acct. logged out to change accts and now cant get back on. Streaming Client here and it has the same error. Unable to contact log in server. Please Try agian Later.</p>

carol1ne33 08-15-2010 10:02 PM

<p>same prob unable to connect on EU Storms, ihave streaming client too</p>

Amnerys 08-15-2010 10:03 PM

<p>Yes, I think they need a call, live chat or online ticket submitted to create a case number.</p><p>You can contact Tech Support one of these ways to have your case added to the queue: <a href="http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=10404">http://help.station.sony.com/cgi-bi...p?p_faqid=10404</a></p><p>(It says M-F so I'm not sure if they answer calls or do live chat on the weekend, but you should be able to enter a ticket by logging into your Station account webpage, then clicking on the Open a Support Ticket tab.)</p>

Sareana 08-15-2010 10:05 PM

<p>Is there any other way to log in (like maybe not using the streaming client)?</p><p>If so, how do you change the way you log in?</p><p>Thank you in advance.</p>

Amnerys 08-15-2010 10:10 PM

<p>Sareana, I moved your post to this thread since I forgot to lock the main news post. <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p><p>Rothgar has posted a workaround in response to the main news post though: <span style="font-family: verdana, arial, helvetica, sans-serif; font-size: 11px; color: #403c56; font-weight: bold; -webkit-border-horizontal-spacing: 1px; -webkit-border-vertical-spacing: 1px;"><a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=484558">Log-In Issues - August 15, 2010</a></span></p>

Galumia 08-15-2010 10:11 PM

<p><cite>Sareana wrote:</cite></p><blockquote><p>Is there any other way to log in (like maybe not using the streaming client)?</p><p>If so, how do you change the way you log in?</p><p>Thank you in advance.</p></blockquote><p>Indeed there is.</p><p>The problem seems to be associated with the streaming launcher (launchpad.exe).</p><p>The Station Launcher however seems to be authenticating just fine, and you can get into EQ2 from the Launcher.</p><p>It can be downloaded from <a href="http://launcher.station.sony.com/">http://launcher.station.sony.com/</a> - It is about a 16MB download and a quick install.</p><p>Hope this helps</p><p>(Edit to add...this assumes that you have 10GB of data files on your machine...so maybe not the best idea...but at least it is another way...)</p>


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