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View Full Version : 12 month bonus items? help pls!


lillyofthevally
01-18-2012, 11:35 AM
<p>Over trip SC time, like so many others <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /> I took advantage and picked up my year for super cheap. Only to notice that I can no longer gift silly items (hats, pets etc) to friends in game.</p><p>So started the days of back and forth with CS. Finally (!!) they let me know that if you have picked up your year in advance you can re-up for monthly to start after your year runs out and that tricks the system into thinking you are a monthly now, so then you can gift! Hopefully that helps anyone else out that is having the same prob now, I know I wasnt the only one who took advantage of that great deal.</p><p>I had also asked where my 12 month bonus items were, and they said they didnt think they did those anymore. I checked again on my account page and it still shows that they do give the 3, 6, 12 month bonus stuffs, but CS has no idea if they do or not. Has anyone that pays 3, 6, or 12 gotten their bonus items? I really dig the horse you get for the 12 months, it has float on it yay!</p><p>Hopefully a dev will see this and can give an answer, CS said they honestly just dont know. I do know that it still shows avail, if you pay with SC or if you pay with your CC you are to get the bonus items. Where the bonus items have went....well im not sure <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /> It would be fantastic if the CS would be let in on whats what in game because they really just dont know, I talked to 5 or so diff peeps and they all were just confused.</p>

Nrgy
01-18-2012, 12:05 PM
<p>I did the exact same thing as you, Triple SC for a 12 month SC sub then reapply the CC for the Transfer Token visibility.  However, when I did the transaction on the everquest2.com website NO where did it say the "old" multi-month items were included.  I though at the time they were detached from the multi-month sub during the F2P conversion, but even if not from that then from the SC membership option.  It is facilitated from a different website as previously, so I wasn't expecting the bonus items to be included.</p><p>You could think of it as you saved yourself $120 usd and that buys an aweful lot of better looking mounts.</p>

lillyofthevally
01-18-2012, 01:29 PM
<p><cite>Nrgy wrote:</cite></p><blockquote><p>I did the exact same thing as you, Triple SC for a 12 month SC sub then reapply the CC for the Transfer Token visibility.  However, when I did the transaction on the everquest2.com website NO where did it say the "old" multi-month items were included.  I though at the time they were detached from the multi-month sub during the F2P conversion, but even if not from that then from the SC membership option.  It is facilitated from a different website as previously, so I wasn't expecting the bonus items to be included.</p><p>You could think of it as you saved yourself $120 usd and that buys an aweful lot of better looking mounts.</p></blockquote><p>Actually has nothing to do with the look of the horse (all though it is super cute imo), as I said in the earlier post, this horse as far as I can find is the only one with float on it.</p><p>When I set up my account with a CC just this morning, it is still showing you get the 3, 6, 12 month bonus items. CS actually granted them to my account today after seeing that it is still showing.</p><p>If they want to discontinue the items thats great, but then they need to be removed from the account portion of their site where I can change my billing/sub info. If it's showing to include goodies then I expect them, no matter what I saved on my yearly sub.</p><p>The savings (AKA x3 day) was soley based on how unhappy people were with xpack imo. I know over 10 people that would not have had been a gold member/EQ2 player at all had it not been for that super cheap day.</p>

Trifixion
01-18-2012, 02:04 PM
<p><a href="http://www.everquest2.com/news/read/092010/3675">http://www.everquest2.com/news/read/092010/3675</a></p><p><span style="font-family: Verdana; font-size: 4.5pt;"><span style="color: #ffffff; font-size: small;">Here is a link to the rewards, I would like my 1 year sub reward too. If the sub rewards have been discontinued why are the web pages still there?</span></span></p>

lillyofthevally
01-18-2012, 02:46 PM
<p>Send your /petition in, imo there is no way they can argue what they have left as being avail. They deff have NOT been discontinued, they are still on your game pass page also if you go in to your account and change your sub time. Maybe in their head it has been, but it's deff not.</p><p>The GM I talked to said, he put it on my account ( and he did! ), but that since they were discontinued not to count on them next year. As long as they are showing as something we get, they can count on me /petitioning for them to hand them out.</p><p>IMO SOE needs to get it figured out and soon, I will be passing it on to friends/guildies, letting them know to /petition for it.</p><p>BTW Famorf cant read you with black text, unless highlighted <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /> </p>

Nrgy
01-18-2012, 03:05 PM
<p><cite>lillyofthevally wrote:</cite></p><blockquote>Actually has nothing to do with the look of the horse (all though it is super cute imo), as I said in the earlier post, <span style="color: #ff0000;">this horse as far as I can find is the only one with float on it</span>.<p>When I set up my account with a CC just this morning, it is still showing you get the 3, 6, 12 month bonus items. CS actually granted them to my account today after seeing that it is still showing.</p><p>If they want to discontinue the items thats great, but then they need to be removed from the account portion of their site where I can change my billing/sub info. If it's showing to include goodies then I expect them, no matter what I saved on my yearly sub.</p><p>The savings (AKA x3 day) was soley based on how unhappy people were with xpack imo. I know over 10 people that would not have had been a gold member/EQ2 player at all had it not been for that super cheap day.</p></blockquote><p>Admittedly, I didn't read your post that far becasue I got bored before that part ... but If I had read it I would have asked:  "Is using a floaty mount such as a carpet or cloud for the floty part and then using a horse as the mount appearance really that difficult?"</p><p>But I'm glade the GM's are working with people under the pretense of advertising, after all a free mount is a free mount even if you have more than 40 others already.</p>

Mizlek
01-19-2012, 07:20 PM
<p>I also bought a year with SC. I did not realize I was supposed to receive items for buying a year at a time.</p><p>This thread makes me ask though, I cannot gift anymore, is that because I'm on a non recurring sub now? And if so, can I do as suggested in this thread and sign up for recurring monthly and get gifting re-enabled? I have some SC sitting on an abandoned silver account (after I realized how cheap a year of gold worked out to be) that I'd like to 'gift' over to my main account. And if I did this, I would not be charged until my prepaid year was up?</p><p>-Miz</p>

gourdon
01-19-2012, 08:47 PM
<p><cite>Mizlek wrote:</cite></p><blockquote><p>I also bought a year with SC. I did not realize I was supposed to receive items for buying a year at a time.</p><p>This thread makes me ask though, I cannot gift anymore, is that because I'm on a non recurring sub now? And if so, can I do as suggested in this thread and sign up for recurring monthly and get gifting re-enabled? I have some SC sitting on an abandoned silver account (after I realized how cheap a year of gold worked out to be) that I'd like to 'gift' over to my main account. And if I did this, I would not be charged until my prepaid year was up?</p><p>-Miz</p></blockquote><p>My recurring sub got blasted out of existence when I bought a non-recurring sub with SC too.  As a result I can't gift.  I tried to remedy the problem by adding a recurring sub back to my account, but I'm still not allowed to gift.  My guess is that it will take a month or more for me to be able to gift, if I'm ever able to.</p>

Tigress
01-19-2012, 08:48 PM
<p>ty for posting this.</p>

Youngone31
01-19-2012, 10:28 PM
<p>I have not received any bonus items for purchasing a 12 month sub either. I tried to petition for them but the in game support does not seem to be working for me. Will not let me change one of the catagories from "no value"...</p>

General_Info
01-20-2012, 12:39 AM
<p><cite>Youngone31 wrote:</cite></p><blockquote><p>I have not received any bonus items for purchasing a 12 month sub either. I tried to petition for them but the in game support does not seem to be working for me. Will not let me change one of the catagories from "no value"...</p></blockquote><p>Well i dont know about any of you but i purchased a recurring sub and was able to access the items right away. it might have do do with buying the subscription with SC or it might be tied to the "recurring sub" condition.</p>

Tigress
01-20-2012, 02:26 AM
<p>perhaps, they do treat the non-recurring like 2nd class citizens.  we can't transfer servers, we can't gift, etc.  regardless, the ad does <span style="text-decoration: underline;"><strong>not</strong></span> say that you must buy a recurring sub, it says one year.</p>

Tigress
01-20-2012, 02:38 AM
<p>you want to know what i find extremely frustrating/aggravating abt the CSRs reps?  they are not consistent.</p><p style="padding-left: 30px;">We thank you for your interest in this promotion, but I'm afraid that it is no longer available. Now that EverQuest II has gone free to play, the promotional items for the 12 month subscription are no longer being granted. The advertisement for the promotion was from 2010 and has ended as of December 6, 2011, which you can see by the lack of their mention when on the page to buy the 12 month subscription. I hope that this helps clarify that matter for you. If you find you have any further questions, feel free to write back and let me know.</p><p>the ad is still up, it is being auto-granted to recurring subscribers & the EQ2 team is giving poor customer service due to their lack of communication with each other.</p>

LuckyPSD
01-20-2012, 06:26 AM
<p>I forget which podcast it was but Smokejumper himself said that vet rewards would be available to freeport players after the merge as previously they were not entitled to them and even went as far to say that there would be some "exciting news" or a "revamp" done to them so surely going on this they should still be available?</p><p>I know my freeport chars were granted all the rewards they were entitled towhen the merge happened and I had six years of rewards to claim. Could the CSRs be getting themselves mixed up and they are not available to bronze/silver accounts even if they have the correct age on the account?</p>

Tigress
01-20-2012, 09:19 AM
<p>lucky, this is not abt vet rewards.  also, check your claims.  theres a thread abt vet rewards in the forums somewhere.</p><p>lilly, they just called you a liar.  <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />  i believe you, not them...</p><p style="padding-left: 30px;">Unfortunately, I am also unable to grant these items to your account, as this promotion has ended. <strong>The link provided to our forums has a player saying that a GM assisted them with this, however, this would not have happened,</strong> as we do not retroactively grant claim items after a subscription event has ended. The link to our website does show that the event did occur, however the event was from 2010 and had ended prior to you signing up for the 12-month subscription. I realize this is not the answer you were hoping for, and wish there were more I could do for you, but if you have any other questions or problems, please don't hesitate to contact us again</p><p>AGAIN... bad customer service from SOE.  yipee!!  gotta love it. NOT.</p><p>p.s.  lilly, dont think this belongs in general discussion.</p>

Zahk
01-20-2012, 09:59 AM
<p>I purchased the 12 month non-recurring sub with SC yesterday, petitioned when I didn't get the 12-month bonus items automatically, and within 6 hours they were in my overflow.  The response to my petition was very friendly and helpful.</p><p>I gotta say it's news to me that the promotion ended December 6th, because even after the F2P change it was still listed, that was part of the reason why I bought enough SC to get the 12 month sub.</p><p>It does seem to be the case that the different reps sometimes give different answers, and it's not always consistent.  For the most part I've always received acceptable responses to petitions, but did have problems with getting one (and only one so far) resolved.  It can be frustrating, but overall, SOE has better customer service than most everyone else that I've dealt with.  The game may have issues, but the CSR's in general are pretty exceptional.</p>

Tigress
01-20-2012, 10:22 AM
<p>my "gold" standard of comparing the CSRs in EQ2 are with FreeRealms.  the CSRs/GMs in EQ2 pale in comparison to the FR reps/Referees.  (this does not include the TSRs.  dont have anything negative to say about EQ2's TSRs.) </p><p>with the FR CSRs/Refs, I am left satisfied most of the time --even when i don't get what i want bc they actually research and help.  with EQ2 CSRs/GMs, i'm left frustrated most of the time --usually bc the rep just whips off the quickest reply and clearly doesn't give one iota abt helping.</p><p>let's suppose that i had a question abt something and could not find the answer when i did a search.  i submit a ticket with my question.  turns out, my question has an answer in their vast database, even though i could not find it.</p><p style="padding-left: 30px;"><span style="text-decoration: underline;">this is what i what i would expect from an EQ2 GM:</span></p><ul><li>they would paste the link and tell me to go read it.</li></ul><p style="padding-left: 30px;"><span style="text-decoration: underline;">this is what i what i would expect from an FR Ref:</span></p><ul><li>they would paste the link and also paste the information so i don't have to go to another page.</li></ul><p><span style="text-decoration: underline;"><strong><em>p.s. reply from GM Z</em></strong></span></p><p style="padding-left: 30px;"><em>I'm afraid I don't have any thing more to add to what GM X and GM Y have already said. The promotion has been over for some time and a GM would not grant these items retroactively. I can see that the ad was posted well back in early September 2010, has dead linked pictures and can only be found by searching into the archives. I doubt many, if any, players are coming across it these days. Sorrym wish there was more I could for you.</em></p>

lillyofthevally
01-20-2012, 10:54 AM
<p>Sorry for a slow reply Tigress, I had girl scout leader junk goin on yesterday <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /> I will grab you a copy of my petition stuff right now so you can see they did infact give it to me. My little level 62 zerker is happy to be floating and the 2 potency that comes with that pony! Will edit my post to add that stuff for you. Someone also posted a link to it, and if you go into your account stuff and change it so next year when your 12 month runs out, turn it into the gold monthly 15 bucks, add your CC to the account, after 30 days you are spose to be able to gift. I will copy/paste both parts!</p>

Tigress
01-20-2012, 10:58 AM
<p>ty lilly.  i do believe you.  ty for going the extra mile so i can have some proof.  <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p><p>i'm not completely opposed to putting the credit card on there with a one month recurring; however, i dont want to use it.  would i be able to cancel it before my card is charged?</p>

lillyofthevally
01-20-2012, 11:03 AM
<p><em>We did indeed think those rewards went away when the whole business model changed. I actually think that's a mistake on the web page, still having those rewards in the description. Regardless, it said it, so I've gone ahead and granted you the crate. Please be advised that unless something changes, those rewards aren't being offered any more, so I wouldn't want you to expect them when next year rolls around. I'm sorry for all the confusion. If you have any further questions, just let us know!</em></p><p>Thats the answer about the monthly rewards, will aslo add the bit about making your gifting work. I didnt add the CSR's name I think thats a no no? BTW I did let them know that if the items are still showing next year, I dont care if they think it's going or not, they will be hearing from me again. If it is infact gone, take down the link to the "exciting news" and take it off sub section, otherwise gimme!</p><p> <em>Thank you for contacting Sony Online Entertainment. I understand there is a little confusion, so allow me to clarify. The gifting and transfer token features can be reinstated automatically by getting your account into a recurring status. You have paid for your year, but it will not recur. To "trick" the system so to speak, you could login to <a rel="nofollow" href="http://www.soe.com" target="_blank">www.soe.com</a> and head to the Game Pass Info page and update your subscription to a monthly recurring memberhip. This will not charge you until after you current subscription expires, but it will set your account to a recurring status which if allowed to play out would recur on 1/4/13 as you previously status. However, after 30 days the gifting feature should return to your accountand after 7 days you should see transfer token availability. You can leave the account in this state as long as you realize that on 1/4/13 it will convert over to a monthly recurring membership instead of yearly. In the meantime you will technically be recurring in the system and after 30 days the gifting feature will be available on your account again. I am not sure if in the meantime it will add the 500 SC entitlement to your account, we are thinking so, but this would be one of the first cases. You can check back with us and we can look into it for you? </em></p><p>That is both bits and hopefully helps you guys. I will say that I think CS is just really really confused, I had a diff person respond each time, and each one had a different answer. I know for a fact that the morning I changed mine to be monthly so that in 30 days I can gift, the 3, 6, 12 month goodies were in fact still being offered. I do not for a min doubt that soe has just not managed to take them down, but if it's still showing avail after a month (when I paid for my 12 month) then they arent too worried about it are they?</p><p>I know I got alot of slack because it's just a horse etc etc, the way I see it is, when you order the CE of xpack you got a house, some clothes, mount etc. Its all crap you have tons of, but it was something you expected and when they dont give it to you, well it makes you unhappy. Just because the items you are going to get are items you all ready have plenty of, doesnt make them anyless value. I also have plenty of plat in game, doesnt mean I dont still collect it off my broker <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></p>

lillyofthevally
01-20-2012, 11:06 AM
<p>Hopefully the bits from the GM help you get a better answer, I feel like im talkin in circles when I try to answer, but it is a bit confusing! You can for sure cancle just do it before it is to get charged, so jan of 2013 im guessing haha</p>

Mizlek
01-20-2012, 12:10 PM
<p>Thanks Lilly.</p><p>-Miz</p>

Tigress
01-20-2012, 01:23 PM
<p>thanks, lilly.  wonder what kind of response i'll get now.  if they dont want to offer it, then they need to remove it.  it's that simple.  as long as it is up, then they need to honor it.</p>

General_Info
01-20-2012, 01:43 PM
<p><cite>Tigress wrote:</cite></p><blockquote><span style="text-decoration: underline;"><strong><em>p.s. reply from GM Z</em></strong></span><p style="padding-left: 30px;"><em>I'm afraid I don't have any thing more to add to what GM X and GM Y have already said. The promotion has been over for some time and a GM would not grant these items retroactively. I can see that the ad was posted well back in early September 2010, has dead linked pictures and can only be found by searching into the archives. I doubt many, if any, players are coming across it these days. Sorrym wish there was more I could for you.</em></p></blockquote><p>"for some time" like what 13 days ago? cause that's when i subbed and i got all the items as advertised. I would suggest to those of you who have filed tickets and got stonewalled to update your tickets with a request to promote it to the next tier in the GM chain of command.</p><p>The senior GMs tend to know their stuff. Also worth noting that the GMs anwsering your tickets wont always have working knowlege of the game you are filing the ticket about.</p>

Finora
01-20-2012, 02:02 PM
<p><cite>General_Info wrote:</cite></p><blockquote><p><cite>Tigress wrote:</cite></p><blockquote><span style="text-decoration: underline;"><strong><em>p.s. reply from GM Z</em></strong></span><p style="padding-left: 30px;"><em>I'm afraid I don't have any thing more to add to what GM X and GM Y have already said. The promotion has been over for some time and a GM would not grant these items retroactively. I can see that the ad was posted well back in early September 2010, has dead linked pictures and can only be found by searching into the archives. I doubt many, if any, players are coming across it these days. Sorrym wish there was more I could for you.</em></p></blockquote><p>"for some time" like what 13 days ago? cause that's when i subbed and i got all the items as advertised. I would suggest to those of you who have filed tickets and got stonewalled to update your tickets with a request to promote it to the next tier in the GM chain of command.</p><p>The senior GMs tend to know their stuff. Also worth noting that the GMs anwsering your tickets wont always have working knowlege of the game you are filing the ticket about.</p></blockquote><p>This! I got all the items advertised & so did my husband within the last month (post F2P conversion). We did not pay with SC though & paid back in Dec.</p><p>I see on the account page those items are no longer listed as "included items"  for the subs & they were when we paid our subs, so perhaps they were discontinued for the new year =(.</p><p>Real shame.</p>

lillyofthevally
01-20-2012, 03:02 PM
<p>As of less then 5 min ago, I went and checked again to update sub plan on my account and it is in fact still on there that you DO get the 12/6/3 month crates. If I could figure out how to post a picture id add it for you guys. Maybe someone else who's better with that stuff can add one?</p><p>Thread is getting pretty big now, too bad no red names seem to stop on the forums these days, maybe one of them might know?</p><p>Edit : I'll actually ammend my /petition with the picture maybe that will also help spur them along for you guys having issues <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></p><p>Edit again: Sent the SS over on my /petition, hopefully that will help you guys out! They must not have access to see the sub stuff? Anywho good luck guys, hope you get your ponies and such <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

Tigress
01-20-2012, 03:34 PM
<p>i am posting the pics.</p><p>it says 3 month, 6 month and 12 month reward.  the only thing that is not given for non-recurring is the 500 SC, as per stated on EQ2's website when you renew the sub.   if anybody tries to claim that someone who bought a long-term membership is not entitled to these items, then they are full of baloney.</p><p><a href="http://s260.photobucket.com/albums/ii24/PurpleBear0041/Everquest/?action=view&current=membershipcrate1.png" target="_blank"><img src="http://i260.photobucket.com/albums/ii24/PurpleBear0041/Everquest/membershipcrate1.png" border="0" /></a></p><p><a href="http://s260.photobucket.com/albums/ii24/PurpleBear0041/Everquest/?action=view&current=membershipcrate2.png" target="_blank"><img src="http://i260.photobucket.com/albums/ii24/PurpleBear0041/Everquest/membershipcrate2.png" border="0" /></a></p><p><a href="http://s260.photobucket.com/albums/ii24/PurpleBear0041/Everquest/?action=view&current=membershipcrate3.png" target="_blank"><img src="http://i260.photobucket.com/albums/ii24/PurpleBear0041/Everquest/membershipcrate3.png" border="0" /></a></p><p><a href="http://s260.photobucket.com/albums/ii24/PurpleBear0041/Everquest/?action=view&current=membershipcrate4.png" target="_blank"><img src="http://i260.photobucket.com/albums/ii24/PurpleBear0041/Everquest/membershipcrate4.png" border="0" /></a></p>

lillyofthevally
01-20-2012, 03:59 PM
<p>Thanks so much Tigress!! I knew someone would know how to do it. SOE really needs to get it takens care of, there are TONS that have this coming and are having to go through a real mess to get the items in game.</p><p>Hopefully you got your items Tigress, and now the CS rep will know for the next time!</p><p>Here is what I got back from CS today when I sent them the SC. The funny thing is, one of their crew had all ready passed around that same SC, and yet people are still having issues?!</p><p><em>Hello,Thanks for that. I actually took almost that same screen shot after doing your ticket the other day and sent it up the chain. I know it's making the rounds. Thank You,</em></p>

Tigress
01-20-2012, 04:02 PM
<p>no, lilly i did not.  he is telling me that i am entitled to nothing and he doesnt know what the 3, 6, and 12 mo rewards are supposed to be.  he also said that he doubts you have 3, 6 & 12 month crate on your entitlements.  i told him that he was wrong.  he also says that he doesnt believe anybody got the items auto-granted.  it is most aggravating.</p><p>(to take a screen pic, hit ALT-PRTSCRN.  open paint, select paste to get your pic into paint.  then white out any personal information.)</p>

lillyofthevally
01-20-2012, 04:09 PM
<p>Wow thats insane. He'll need to work on his "im sorry to be an #$%" speech for you soon enough. He can check my petitions, he can check this thread and if he really wanted to do his stinking job, he can go to the sub screen like my last CSR finally did and see for his dang self. Really amazes me at the pure lack of info they seem to get, or maybe he doesnt check his email? My CSR said he passed his SS he took around /boggle</p><p>GL GL hope you get it!!</p>

Tigress
01-20-2012, 04:11 PM
<p>he claims that the items are not part of the 12-month membership.  i asked for the supervisor and the supervisor REFUSED to come to the phone!</p>

Tigress
01-20-2012, 04:29 PM
<p><cite>lillyofthevally wrote:</cite></p><blockquote><p>Wow thats insane. He'll need to work on his "im sorry to be an #$%" speech for you soon enough. He can check my petitions, he can check this thread and if he really wanted to do his stinking job, he can go to the sub screen like my last CSR finally did and see for his dang self. Really amazes me at the pure lack of info they seem to get, or maybe he doesnt check his email? My CSR said he passed his SS he took around /boggle</p><p>GL GL hope you get it!!</p></blockquote><p>he's not going to do a thing.  he qued me for a supervisor; however, at the end of the call...  i discovered that i was in billing.  this was not a billing issue, this was a item issue aka GM.  when he qued me for a supervisor, im going to get a billing supervisor who is not going to be helpful.  hip hip hooraaaayyy!  next time, im clicking tech support.</p><p>at first, he didn't know what the REWARD is supposed to be.  after discussing things with his supervisor, he came back and  claimed that there is no item awarded.  oh & here's the best part... the "REWARD" in the pics that i posted is the fact that you are.... wait for it....  subbing to the game!</p>

lillyofthevally
01-20-2012, 04:29 PM
<p><cite>Tigress wrote:</cite></p><blockquote><p>he claims that the items are not part of the 12-month membership.  i asked for the supervisor and the supervisor REFUSED to come to the phone!</p></blockquote><p>hahahaha you must have a better temper then I do!! Did he not see the SS? I mean really is it that hard for him to take the time to check it out if he thinks you made them up? It did take me a week to get it all figured out, yay for finally getting a CSR that took the time to do his job! I'll PM you my guys name, he is a very nice fella <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

Tigress
01-20-2012, 04:33 PM
<p>i was rather impressed with myself bc i didnt lose my temper with him, actually <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" />.  that said, he had a lot of patience bc my son was throwing a temper tantrum in the background bc he has to do chores.  it couldn't have been easy to listen to that & we were on the phone for quite a while.  i will give him this:  he was rather polite in his replies and while trying to convince me that reward means subscription. </p><p>really funny how the "reward" is not listed on one-month.  i guess you are not rewarded enough for being a one month subscriber.  in order to have the full effect and feel rewarded, you must sub longer.</p>

lillyofthevally
01-20-2012, 04:37 PM
<p>HAHAHAHAHA The reward is deff the game it's self, lolol cracks me up! I PM'ed ya my stuff hope it works. Im not even sure what button you should have pushed when calling.....it does seem they could have directed you to the right area if they didnt know what you were talkin about!</p><p>Poor CSR's I wouldnt want their job at all!</p>

General_Info
01-20-2012, 06:33 PM
<p><cite>Tigress wrote:</cite></p><blockquote><p>i was rather impressed with myself bc i didnt lose my temper with him, actually <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" />.  that said, he had a lot of patience bc my son was throwing a temper tantrum in the background bc he has to do chores.  it couldn't have been easy to listen to that & we were on the phone for quite a while.  i will give him this:  he was rather polite in his replies and while trying to convince me that reward means subscription. </p><p><span style="text-decoration: underline;">really funny how the "reward" is not listed on one-month.  i guess you are not rewarded enough for being a one month subscriber.</span>  in order to have the full effect and feel rewarded, you must sub longer.</p></blockquote><p>the whole point is to get you to pay for multi-month so they get your money in advance (as so people that quit out of rage may have time left they wont use)</p><p>oh and mixing up the departments for CS everybody does it at some point. i was very annoyed when they cut down the categories from the extensive version(they could have done it internally without affecting the interface options)</p>

Tigress
01-20-2012, 08:22 PM
<p><cite>General_Info wrote:</cite></p><blockquote><p><cite>Tigress wrote:</cite></p><blockquote><p>i was rather impressed with myself bc i didnt lose my temper with him, actually <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" />.  that said, he had a lot of patience bc my son was throwing a temper tantrum in the background bc he has to do chores.  it couldn't have been easy to listen to that & we were on the phone for quite a while.  i will give him this:  he was rather polite in his replies and while trying to convince me that reward means subscription. </p><p><span style="text-decoration: underline;">really funny how the "reward" is not listed on one-month.  i guess you are not rewarded enough for being a one month subscriber.</span>  in order to have the full effect and feel rewarded, you must sub longer.</p></blockquote><p>the whole point is to get you to pay for multi-month so they get your money in advance (as so people that quit out of rage may have time left they wont use)</p><p>oh and mixing up the departments for CS everybody does it at some point. i was very annoyed when they cut down the categories from the extensive version(they could have done it internally without affecting the interface options)</p></blockquote><p>that's why they give a reward for the multi-months.  it's to help those make that final leap for the long-term sub.  regarding my acct:  it's something that i thought abt and pushed me over the edge bc i really wanted that horsey! </p><p>my comment abt the "reward" not being listed on the one month is bc the TSR was telling me that what they meant by reward is the subscription.  in a sense, he was saying that you wont feel rewarded unless you sub longer.  to me, it sounded like a bunch of back-peddling to try and ignore that they listed reward for 3, 6 & 12 months but are only giving them out sporadically.</p>

Tigress
01-20-2012, 09:16 PM
<p>guess what they updated TODAY? </p><p><a rel="nofollow" href="http://help.station.sony.com/app/answers/detail/a_id/31220" target="_blank">http://help.station.sony.com/app/an...tail/a_id/31220</a></p><p>guess what they have changed TODAY?</p><h1>[EQ2] Membership Rewards</h1> <div>Answer ID 31220   |    Published 01/20/2012 01:41 PM   |    Updated 01/20/2012 02:26 PM</div><div></div><div></div><div></div><div><p>EverQuest II offers special rewards for 3 month, 6 month, and 12 month recurring membership plans. These rewards are available for the <strong>recurring plans only</strong>. All recurring membership plans come with 500 Station Cash per month. If you hover your mouse over the membership plan before you make the purchase, you can see what to expect:</p> <h2>Recurring Membership Plans</h2><p><strong></strong></p><p><strong>they didn't even bother to attempt to hide the fact that they made this change TODAY.  look at what they use to prove that its only for EQ2 recurring.  follow the link and you will see that they used a pre-existing page wherein neither list the rewards.  they still have not fixed the details on the sub page, nor the 2nd page.  they only added a new FAQ.</strong></p><p><a href="http://s260.photobucket.com/albums/ii24/PurpleBear0041/Everquest/?action=view&current=membership1.png" target="_blank"><img src="http://i260.photobucket.com/albums/ii24/PurpleBear0041/Everquest/membership1.png" border="0" /></a></p><p><a href="http://s260.photobucket.com/albums/ii24/PurpleBear0041/Everquest/?action=view&current=membership2.png" target="_blank"><img src="http://i260.photobucket.com/albums/ii24/PurpleBear0041/Everquest/membership2.png" border="0" /></a></p><p><strong>I WILL NEVER UNDERSTAND WHY THE EQ2 TEAM regularly does things to alienate customers.  it's been on there for at least a month and, TODAY, they change it and pretend like it was there all along.  in addition, would it have killed them to let both sub types have the rewards?  whats the advantage to subbing long term for the non-recurring?!</strong></p></div>

Kasar
01-20-2012, 09:32 PM
<p>At least they're crediting you for a year.  I had a station pass so it credited me with 10 months instead of a year, and after two attempts to change it I gave up. </p><p>Edit: Tigress is probably right (and more clear than CS was) that it was still an active station pass account so it just credited the time, it showsa a monthly recurring paid through October.  The market text seemed like a pretty specific purchase rather than a general credit, but I'll just let it run and change it after it expires.</p>

Tigress
01-20-2012, 09:40 PM
<p>im confused, kasar.  theres a one year sub with station pass, too.  did you mean that it won't go away?  you cannot get rid of station pass until it expires.  i tried several times to get rid of it but had to wait until it expired before permitted to switch to an eq2 annual sub.  if you lost character slots, send in a ticket.  they will fix it now.</p><p><span>why must TPTB always be so difficult?  they made a decision today and changed the rewards from long term sub to recurring only.  then the rep replies and tries to act like it's been there all along.  i wasn't born yesterday.  they still didn't even bother to fix the page where you sub & only added in a new FAQ.  would it kill them to grant what they promised without it being a hassle, for once?  remember the whole character slot problem?  remember where they promised you would lose nothing and yet, many did.  yes, SJ eventually fixed it but it was a whole lot of work to get his help.  why can't they just look at what they described and honor it?</span></p>

Mizlek
01-20-2012, 11:39 PM
<p>My reply from SoE: A link to the new FAQ (posted today) that Tigress has already pointed out, and a summary that I do not qualify for any rewards. Despite having purchased the 12 month subscription in Nov/Dec '11.</p><p>I didn't know you could change purchased agreements retroactively like that.</p><p>-Miz</p>

lillyofthevally
01-21-2012, 04:39 AM
<p>Thats total crap, they shouldnt be showing it on SC if they dont want to put it out. What is even more frustrating is that they managed to post that change today but not ONCE has a single red named posted in this thread. The service coming from SOE these days is embarassing. I feel for the CSR's that have to deal with all of us upset peeps. They are to the point where they should flat out be ashamed of how they are acting, just because you push something under the rug it doesnt go away SOE, just makes for a real bumpy rug.</p>

Youngone31
01-22-2012, 04:51 PM
<p>SoE has to the only company that penalized people for paying up front. Every other company I deal with offer incentives for paying up front. They want to treat people like second class citizens because people do not want to give them thier cc info anymore and decide to go non recurring.</p><p>Its very poor form to offer one type of gold member rewards and deny other gold members the same just because of the way they pay for the same service.</p><p>If SoE going to change policies, the need to post things up front instead of hiding things then coming out when people make inquires.</p><p>Very poor form...</p>