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View Full Version : Kudos to SOE support


Braugh
01-13-2012, 03:48 PM
<p>Just wanted to give a shout out and a big thank you to SOE support.</p><p>I hadn't logged into my account in a couple of days when I received an email from them that my account had been compromised.  I had no idea anything had even happened.  Long story short, they had everything taken care of for me by the next day.  Before you ask, I never share my account info with anyone.</p><p>Just wanted to post because I've seen the negative posts on here from others who have had an account hacked.  Of course I had to prove the account was mine, but no hoops to jump through.  Provided the information and done.  So anyway, thanks to SOE for taking care of everything and giving us such an awesome gaming experience!  I've been playing SOE games since 2000 including EQ1, SWG, Planetside and now EQ2.  Looking forward to Planetside 2 and whatever EQ brings us next!</p><p>Keep up the good work!!!</p>

Nrgy
01-13-2012, 04:42 PM
<p>It's good to be GOLD ... Nice first post, very positive.</p>

thesiren
01-13-2012, 08:41 PM
<p><cite>Nrgy wrote:</cite></p><blockquote><p>It's good to be GOLD ... Nice first post, very positive.</p></blockquote><p>Thank you Mister Sceptical!  <img src="/eq2/images/smilies/97ada74b88049a6d50a6ed40898a03d7.gif" border="0" /></p><p>While I have never been hacked (ever, in any game, knock on wood), SOE customer service/GMs have on multiple occasions helped me out (station access though).  We've had everything from accidental item deletions, to being stuck, to my 74-year-old Mom mistakenly rolling a totally new EQ2 account instead of using her regular station account when Freeport Extended launched, then paying up the wrong account (they quickly cancelled her second account and applied the money toward her main, intended account instead).</p><p>SOE's customer service and GMs have always rocked that I can see.</p>

Nrgy
01-16-2012, 04:02 PM
<p><cite>thesiren wrote:</cite></p><blockquote><p><cite>Nrgy wrote:</cite></p><blockquote><p>It's good to be GOLD ... Nice first post, very positive.</p></blockquote><p>Thank you Mister Sceptical!  <img src="/eq2/images/smilies/97ada74b88049a6d50a6ed40898a03d7.gif" border="0" /></p><p>While I have never been hacked (ever, in any game, knock on wood), SOE customer service/GMs have on multiple occasions helped me out (station access though).  We've had everything from accidental item deletions, to being stuck, to my 74-year-old Mom mistakenly rolling a totally new EQ2 account instead of using her regular station account when Freeport Extended launched, then paying up the wrong account (they quickly cancelled her second account and applied the money toward her main, intended account instead).</p><p>SOE's customer service and GMs have always rocked that I can see.</p></blockquote><p>Thats what I said ... I've had nothing but good experiences with SOE CS.  The "good to be Gold" comment was more pointing to the fact that F2P bronze/silver accounts are not subject to the same level of CS as the paying customer, nor should they be.  The issue is when a free account calls CS and doesn't have the same preception and complains.  Sceptical, hardly with SOE CS.  Sceptical, that non-paying accounts expect the same level of CS as the paying accounts, more so. </p><p>BTW, why does your 74-year-old Mom even know your login/pwd?  And for that matter, why don't you just handle all the account info for her?  I'd guess everyone would be happier in the long run, SOE CS included.</p>

Morrias
01-16-2012, 06:03 PM
<p>I've never had a negative experience with SoE support either, I never really understood why most people say SoE has such terrible support, they're WAY faster than other games support teams and they actually know what they're doing before they talk to you, and do it in a timely and efficient manner.</p><p>It's amazing that someone like me -- so critical of SoE and this game has a nice thing to say about something most people don't. <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

thesiren
01-17-2012, 12:35 AM
<p><cite>Nrgy wrote:</cite></p><blockquote><p><cite>thesiren wrote:</cite></p><blockquote><p><cite>Nrgy wrote:</cite></p><blockquote><p>It's good to be GOLD ... Nice first post, very positive.</p></blockquote><p>Thank you Mister Sceptical!  <img src="/eq2/images/smilies/97ada74b88049a6d50a6ed40898a03d7.gif" border="0" /></p><p>While I have never been hacked (ever, in any game, knock on wood), SOE customer service/GMs have on multiple occasions helped me out (station access though).  We've had everything from accidental item deletions, to being stuck, to my 74-year-old Mom mistakenly rolling a totally new EQ2 account instead of using her regular station account when Freeport Extended launched, then paying up the wrong account (they quickly cancelled her second account and applied the money toward her main, intended account instead).</p><p>SOE's customer service and GMs have always rocked that I can see.</p></blockquote><p>Thats what I said ... I've had nothing but good experiences with SOE CS.  The "good to be Gold" comment was more pointing to the fact that F2P bronze/silver accounts are not subject to the same level of CS as the paying customer, nor should they be.  The issue is when a free account calls CS and doesn't have the same preception and complains.  Sceptical, hardly with SOE CS.  Sceptical, that non-paying accounts expect the same level of CS as the paying accounts, more so. </p><p>BTW, why does your 74-year-old Mom even know your login/pwd?  And for that matter, why don't you just handle all the account info for her?  I'd guess everyone would be happier in the long run, SOE CS included.</p></blockquote><p>Reading comprehension FTL, lol.  My Mom has her own account and always has.  Read it again.  <img src="/eq2/images/smilies/97ada74b88049a6d50a6ed40898a03d7.gif" border="0" />  I just call Sony when she has problems; it's easier for me to explain things than her.</p>