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CheezeBurgerAnimal
11-11-2011, 02:18 AM
<p>I can't select a Category because the drop list only has NO VALUE and will not allow me to save it.</p><p>Anyone else have this issue?</p>

Masako
11-11-2011, 02:27 AM
<p>Yep! Had to do my latest /petition "manually" through SOE's website. In addition, both myself and my boyfriend have had crashes when we've tried to use the browser as well.</p><p>Do you use a custom UI? We were both using Profit when that started happening to us. Not sure if it's the custom UI or the game itself that's causing all this.</p>

Frenzywolf
11-11-2011, 02:27 AM
<p>Yes I ran into that problem myself. I cannot send in a petition due to the "no value" thing!</p>

CheezeBurgerAnimal
11-11-2011, 02:33 AM
<p>No I don't use Profit or any other major UI, just a raid window enhancement. I've even disabled it and tried again but no avail.</p><p>I also tried through the web site but I can't seem to find out where the actaul help tickets are now.</p>

Karrane1
11-11-2011, 02:41 AM
<p>Yes.. I had that problem when I tried to send an ingame /petition 8(</p>

Masako
11-11-2011, 02:42 AM
<p>On the website, once you're logged in it should be:</p><p>Support > Everquest II picture > In-Game Support icon> In-Game Support tab</p><p>Then fill out as usual.</p>

Mermut
11-11-2011, 02:51 AM
<p>Offline still works, but the in-game /petition is broken for me too.</p>

Banditman
11-11-2011, 03:15 AM
<p><cite>Mermut wrote:</cite></p><blockquote><p>Offline still works, but the in-game /petition is broken for me too.</p></blockquote><p>+1</p>

Calthine
11-11-2011, 03:44 AM
<p>Huh. Is /bug working? </p>

Miapa
11-11-2011, 04:42 AM
<p>Petition is broken if you are using the non-streaming client.  They broke something a while back in the standard client in regards to the Web browser.  It's been bugged and on the forums many, many times.  I figured out a fix for it a while back.  Let me see if I can remember what it was.</p>

Masako
11-11-2011, 04:46 AM
<p><cite>Calthine wrote:</cite></p><blockquote><p>Huh. Is /bug working? </p></blockquote><p>Yep, it is. Used it the other day.</p><p>I<em> think</em> the reason /bug is working but /petition is not is because /petition actually uses the in-game browser to work while /bug is a seperate thing within the game itself? At least that's my understanding of it.</p>

Miapa
11-11-2011, 04:57 AM
<p>Alright, it seems my old fix for the standalone client doesn't fix this issue.  The original problem was that EQ2 was missing MSVCP71.dll.  Dang, looks like it is broken.</p>

Terayon
11-11-2011, 07:48 AM
Odd... mine worked last time I needed it just fine. I don't use any special UI's though, mines all stock.

CheezeBurgerAnimal
11-11-2011, 12:33 PM
<p><cite>[email protected] wrote:</cite></p><blockquote><p>Petition is broken if you are using the non-streaming client.  They broke something a while back in the standard client in regards to the Web browser.  It's been bugged and on the forums many, many times.  I figured out a fix for it a while back.  Let me see if I can remember what it was.</p></blockquote><p>I use the streaming client, it's broke...</p>

Te'ana
11-11-2011, 12:49 PM
<p>My husband and I both use ProfitUI and the original patcher/launcher. I can petition in game and he can't. Our computers are nearly identical Alienware's with the same specs and OS. So it isn't apparent why the in-game petition isn't working for him.</p>

Jardon
11-11-2011, 12:55 PM
<p>The following worked for me.</p><p>Before selecting the Catagory, try Reselecting the Product (i.e. EverQuest II)</p><p>The catagory field had one selection of "No Value" until I reslected the Product.</p>

Sentana
11-11-2011, 01:39 PM
<p style="margin: 0in 0in 0pt;"><span style="font-size: small;"><span style="font-family: Calibri;">Thank you for the report that the in game petition system currently doesn’t work. I can assure you that we’re still here! <img src="/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" /></span></span></p><p style="margin: 0in 0in 0pt;"><span style="font-family: Calibri; font-size: small;"> </span></p><p style="margin: 0in 0in 0pt;"><span style="font-size: small;"><span style="font-family: Calibri;">We have escalated the issue and are looking to resolve it as soon as possible. </span></span><span style="font-size: small;"><span style="font-family: Calibri;">In the meantime, please use the webbrowser to submit your in game petition.</span></span></p><p style="text-indent: -0.25in; margin: 0in 0in 0pt 0.75in; mso-list: l0 level1 lfo1;"><span style="mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-fareast-font-family: Calibri; mso-bidi-font-family: Calibri;"><span style="mso-list: Ignore;"><span style="font-family: Calibri; font-size: small;">-</span><span style="font: 7pt ">          </span></span></span><span style="font-family: Calibri; font-size: small;">Go to </span><a href="http://soe-ing.custhelp.com/app/answers/list/"><span style="text-decoration: underline;"><span style="font-family: Calibri; color: #0000ff; font-size: small;">http://soe-ing.custhelp.com/app/answers/list/</span></span></a></p><p style="text-indent: -0.25in; margin: 0in 0in 0pt 0.75in; mso-list: l0 level1 lfo1;"><span style="mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-fareast-font-family: Calibri; mso-bidi-font-family: Calibri;"><span style="mso-list: Ignore;"><span style="font-family: Calibri; font-size: small;">-</span><span style="font: 7pt ">          </span></span></span><span style="font-size: small;"><span style="font-family: Calibri;">Select the “In Game Support” tab</span></span></p><p style="text-indent: -0.25in; margin: 0in 0in 0pt 0.75in; mso-list: l0 level1 lfo1;"><span style="mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-fareast-font-family: Calibri; mso-bidi-font-family: Calibri;"><span style="mso-list: Ignore;"><span style="font-family: Calibri; font-size: small;">-</span><span style="font: 7pt ">          </span></span></span><span style="font-size: small;"><span style="font-family: Calibri;">Log in to your account</span></span></p><p style="text-indent: -0.25in; margin: 0in 0in 0pt 0.75in; mso-list: l0 level1 lfo1;"><span style="mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-fareast-font-family: Calibri; mso-bidi-font-family: Calibri;"><span style="mso-list: Ignore;"><span style="font-family: Calibri; font-size: small;">-</span><span style="font: 7pt ">          </span></span></span><span style="font-size: small;"><span style="font-family: Calibri;">Fill out all the fields that apply and submit.</span></span></p><p style="margin: 0in 0in 0pt;"> </p><p style="margin: 0in 0in 0pt;"><span style="font-size: small;"><span style="font-family: Calibri;">Also, we have set an MoTD in game to make everyone aware and will update this as soon as we have resolved the issue.</span></span></p><p style="margin: 0in 0in 0pt;"> </p><p style="margin: 0in 0in 0pt;"><span style="font-size: small;"></span></p>

Karrane1
11-11-2011, 01:59 PM
<p>Thanks ! =)</p>

Jelrak
11-11-2011, 02:02 PM
<p>I was able to work around it by changing tjhe "game" category to something else then back to EQ2 and it refreshed whatever the script was in charge of the menu that was corrupted-- just as a work around of course untill the code is corrected.</p>

Jelrak
11-11-2011, 02:02 PM
<p><cite>[email protected] Bayle wrote:</cite></p><blockquote><p>The following worked for me.</p><p>Before selecting the Catagory, try Reselecting the Product (i.e. EverQuest II)</p><p>The catagory field had one selection of "No Value" until I reslected the Product.</p></blockquote><p>Just saw that you had posted this too-- sorry to be redundant!</p>

Sentana
11-11-2011, 08:30 PM
<p style="margin: 0in 0in 0pt;"><span style="font-size: small;"><span style="font-family: Calibri;">Our coders have identified the problem and fixed the issue. You can submit a /petition from in game again so /petition away!!! .. Ohh wait …uhmmm, lets agree that you only do that when you need a GM <img src="/eq2/images/smilies/97ada74b88049a6d50a6ed40898a03d7.gif" border="0" /></span></span></p><p><span style="font-family: Wingdings; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-char-type: symbol; mso-symbol-font-family: Wingdings;"><span style="mso-char-type: symbol; mso-symbol-font-family: Wingdings;"><p style="margin: 0in 0in 0pt;"><span style="font-size: small;"><span style="font-family: Calibri;">Thank you everyone for your patience and have a great weekend!</span></span></p></span></span></p>