"You are logged into Voice Chat as a different character" [Archive]

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Seidhkona

10-24-2010, 10:31 PM

I had been out of game about 6 weeks, started playing again, and of course did the big set of game updates to get current. Then my voice chat stopped working. I can hear game sounds just fine, and the mic test on Options plays back fine.I reboot computer and come back into game and see "You are logged into Voice Chat as a different character. Click here to change this." Clicking that pops up the blue window. I tell it yes, but nothing happens.<img src="http://images.yuku.com/image/jpeg/5563606e4593022f8c3559ba20c3f9538e66a4d6.jpg" width="760" height="167" />My Options look like this:<img src="http://fc06.deviantart.net/fs70/f/2010/297/9/9/voice_chat_and_sound_options_by_sigrdrifa1-d31gdg1.jpg" width="620" height="1338" />------------------System Information------------------Time of this report: 5/30/2010, 19:14:31 Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.100218-0019) Language: English (Regional Setting: English)System Manufacturer: MICRO-STAR INTERNATIONAL CO.,LTD System Model: MS-7529 BIOS: Default System BIOS Processor: Intel(R) Core(TM)2 Quad CPU Q8200 @ 2.33GHz (4 CPUs), ~2.3GHz Memory: 4094MB RAM Page File: 3467MB used, 4926MB available Windows Dir: C:Windows-------------Sound Devices------------- Description: Speakers (Realtek High Definition Audio) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIOFUNC_01&VEN_10EC&DEV_0888&SUBSYS_14627529&REV_1000 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.5713 (English) Driver Attributes: Final Retail WHQL Logo'd: n/a Date and Size: 10/2/2008 03:53:12, 1504280 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0x0 Min/Max Sample Rate: 0, 0Static/Strm HW Mix Bufs: 0, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No Description: Realtek Digital Output (Realtek High Definition Audio) Default Sound Playback: No Default Voice Playback: No Hardware ID: HDAUDIOFUNC_01&VEN_10EC&DEV_0888&SUBSYS_14627529&REV_1000 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.5713 (English) Driver Attributes: Final Retail WHQL Logo'd: n/a Date and Size: 10/2/2008 03:53:12, 1504280 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0x0 Min/Max Sample Rate: 0, 0Static/Strm HW Mix Bufs: 0, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No---------------------Sound Capture Devices--------------------- Description: Microphone (Realtek High Definition Audio) Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.5713 (English) Driver Attributes: Final Retail Date and Size: 10/2/2008 03:53:12, 1504280 bytes Cap Flags: 0x0 Format Flags: 0x0

Seidhkona

11-14-2010, 10:59 PM

Sample of the log results. I had intermittent voice chat yesterday, but none today:11-13-10 01:04:11.226 2352 Error Connection::Read Disconnected: this=0x311-13-10 01:04:11.227 2352 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x311-13-10 01:04:11.227 2352 Warning Service::ShutdownSDK Service Initiated Shutdown: this=0x361ad011-13-10 01:20:34.465 4272 Error Connection::Read Disconnected: this=0x311-13-10 01:20:34.467 4272 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x311-13-10 01:20:34.467 4272 Warning Service::ShutdownSDK Service Initiated Shutdown: this=0x241ad011-13-10 16:33:54.522 4972 Error Connection::Read Disconnected: this=0x311-13-10 16:33:54.524 4972 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x311-13-10 21:11:14.880 3844 Error Connection::Read Disconnected: this=0x311-13-10 21:11:14.891 3844 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x311-13-10 21:11:17.008 4064 Error Service::Run this=0x35f1ad0,e->ToString()=C:srcbuildtoolsbranchesvoontmpvkchm1src vivox.systemtcpsocket.cpp(256) : VivoxSystem::TcpSocket::TcpSocket - error 3003Internal ErrorC:srcbuildtoolsbranchesvoontmpvkchm1srcvivox. systemtcpsocket.cpp(256) : VivoxSystem::TcpSocket::TcpSocket - error 1004811-13-10 21:55:05.576 4072 Error Connection::Read Disconnected: this=0x311-13-10 21:55:05.578 4072 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x311-13-10 21:55:05.578 4072 Warning Service::ShutdownSDK Service Initiated Shutdown: this=0xf51ad011-13-10 21:55:10.581 4072 Error Service::ShutdownSDK Shutdown failed to complete: this=0xf51ad0

Seidhkona

11-14-2010, 11:00 PM

And here's today's log:11-14-10 08:40:36.292 3448 Error Connection::Read Disconnected: this=0x311-14-10 08:40:36.293 3448 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x311-14-10 08:40:36.294 3448 Warning Service::ShutdownSDK Service Initiated Shutdown: this=0x37b1ad011-14-10 09:07:39.794 2092 Error Connection::Read Disconnected: this=0x311-14-10 09:07:39.794 2092 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x311-14-10 09:07:39.795 2092 Warning Service::ShutdownSDK Service Initiated Shutdown: this=0x3731ad011-14-10 11:11:14.474 1988 Error Connection::Read Disconnected: this=0x311-14-10 11:11:14.529 1988 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x311-14-10 11:11:14.551 1988 Warning Service::ShutdownSDK Service Initiated Shutdown: this=0x3701ad011-14-10 14:23:47.749 3952 Error Connection::Read Disconnected: this=0x311-14-10 14:23:47.757 3952 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x311-14-10 15:00:18.610 4176 Error Connection::Read Disconnected: this=0x311-14-10 15:00:18.618 4176 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x311-14-10 15:03:14.480 4508 Error Connection::Read Disconnected: this=0x311-14-10 15:03:14.485 4508 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x311-14-10 15:03:14.486 4508 Warning Service::ShutdownSDK Service Initiated Shutdown: this=0x3601ad011-14-10 15:07:47.643 640 Error Connection::Read Disconnected: this=0x311-14-10 15:07:47.664 640 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x311-14-10 15:07:50.897 4060 Error Service::Run this=0x211ad0,e->ToString()=C:srcbuildtoolsbranchesvoontmpvkchm1src vivox.systemtcpsocket.cpp(256) : VivoxSystem::TcpSocket::TcpSocket - error 3003Internal ErrorC:srcbuildtoolsbranchesvoontmpvkchm1srcvivox. systemtcpsocket.cpp(256) : VivoxSystem::TcpSocket::TcpSocket - error 1004811-14-10 15:14:17.518 896 Error Connection::Read Disconnected: this=0x311-14-10 15:14:17.520 896 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x311-14-10 15:23:32.597 944 Error Connection::Read Disconnected: this=0x311-14-10 15:23:32.600 944 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x311-14-10 15:41:31.577 3388 Error Connection::Read Disconnected: this=0x311-14-10 15:41:31.579 3388 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x311-14-10 15:57:28.706 4328 Error Connection::Read Disconnected: this=0x311-14-10 15:57:28.708 4328 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x311-14-10 16:08:32.850 4792 Error Connection::Read Disconnected: this=0x311-14-10 16:08:32.853 4792 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x311-14-10 16:32:03.783 4976 Error Connection::Read Disconnected: this=0x311-14-10 16:32:03.785 4976 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x311-14-10 16:32:03.785 4976 Warning Service::ShutdownSDK Service Initiated Shutdown: this=0x36f1ad011-14-10 16:33:48.183 3568 Error Connection::Read Disconnected: this=0x311-14-10 16:33:48.186 3568 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x311-14-10 16:39:53.660 2252 Error Connection::Read Disconnected: this=0x311-14-10 16:39:53.662 2252 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x311-14-10 17:14:57.074 3488 Error Connection::Read Disconnected: this=0x311-14-10 17:14:57.077 3488 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x311-14-10 17:35:13.089 4156 Error Connection::Read Disconnected: this=0x311-14-10 17:35:13.091 4156 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x311-14-10 17:35:13.092 4156 Warning Service::ShutdownSDK Service Initiated Shutdown: this=0xfa1ad011-14-10 17:36:15.094 5096 Error Service::Run this=0x3771ad0,e->ToString()=C:srcbuildtoolsbranchesvoontmpvkchm1src vivox.systemtcpsocket.cpp(256) : VivoxSystem::TcpSocket::TcpSocket - error 3003Internal ErrorC:srcbuildtoolsbranchesvoontmpvkchm1srcvivox. systemtcpsocket.cpp(256) : VivoxSystem::TcpSocket::TcpSocket - error 1004811-14-10 17:36:15.094 1152 Error Service::Run this=0x3841ad0,e->ToString()=C:srcbuildtoolsbranchesvoontmpvkchm1src vivox.systemtcpsocket.cpp(256) : VivoxSystem::TcpSocket::TcpSocket - error 3003Internal ErrorC:srcbuildtoolsbranchesvoontmpvkchm1srcvivox. systemtcpsocket.cpp(256) : VivoxSystem::TcpSocket::TcpSocket - error 1004811-14-10 17:50:36.046 3128 Error Connection::Read Disconnected: this=0x311-14-10 17:50:36.058 3128 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x311-14-10 18:00:17.525 3636 Error Connection::Read Disconnected: this=0x311-14-10 18:00:17.526 3636 Warning Service::CleanupDeadConnections Cleaning up dead connection: (*i)=0x311-14-10 18:00:17.527 3636 Warning Service::ShutdownSDK Service Initiated Shutdown: this=0x35f1ad0

Tigress

12-14-2010, 08:04 PM

IDK if they ever fixed this for you but you are not alone. i was getting that regularlly, now i just get booted. i dont get a msg very often. sent in a ticket and got the brush off. completely useless, no help whatsoever. i've heard others have this problem and they wanted to blame my super duper fast FIOS internet connection so im stuck. <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />

Seidhkona

12-15-2010, 12:59 AM

I am still working with Nancy at Vivox. They tell me that the voice server is looking for Port 5062, with a fallback to 5060 if it can't connect to the first one. I've sent additional info but have heard nothing further since Thanksgiving. I get intermittent voice. It will suddenly pop in, or quit working, with no obvious rhyme or reason.If you look in the regular EQ2 log files, you see stuff like this:(1290877611)[Sat Nov 27 11:06:51 2010] You have a new voice channel available: aCMD vcjoin_session <a href="mailto:[email protected]">[email protected]</a>:<Guild>/a(1290877611)[Sat Nov 27 11:06:51 2010] You have a new voice channel available: aCMD vcjoin_session <a href="mailto:[email protected]">[email protected]</a>:<Guild Officers>/a(1290877613)[Sat Nov 27 11:06:53 2010] You have a new voice channel available: aCMD vcjoin_session <a href="mailto:[email protected]">[email protected]</a>:Snarky/a(1290877620)[Sat Nov 27 11:07:00 2010] You have joined voice channel '<Guild>'.(1290879063)[Sat Nov 27 11:31:03 2010] You have joined the group.(1290879065)[Sat Nov 27 11:31:05 2010] You have a new voice channel available: aCMD vcjoin_session <a href="mailto:[email protected]">[email protected]</a>:<Group>/aSo, the Firewall is all good:<a href="http://fc05.deviantart.net/fs71/f/2010/348/c/3/fw_settings_by_sigrdrifa1-d34wi8v.jpg" target="_blank"><img src="http://fc05.deviantart.net/fs71/f/2010/348/c/3/fw_settings_by_sigrdrifa1-d34wi8v.jpg" width="800" /></a>And here's the router port settings and the test showing the port open there too:<a href="http://fc04.deviantart.net/fs70/f/2010/348/e/7/port_by_sigrdrifa1-d34wicq.jpg" target="_blank"><img src="http://fc04.deviantart.net/fs70/f/2010/348/e/7/port_by_sigrdrifa1-d34wicq.jpg" width="600" /></a>

Seidhkona

12-15-2010, 02:11 PM

I was contacted via PM on the EQ2 forums by a Vivox CSR 10/27, and she gave me her email. I didn't notice it was there until 11/14.On Nov. 14, I sent the Vivox CSR my game logs showing the voice chat problems, and also found the voice chat logs (they look like vvs-2010.12.14..log) and sent those.The Vivox CSR sent me back a network capture tool and askedme to install and run that to capture more data, which I did. I emailed all that back on 11/15.On 11/15, the Vivox CSR responded with this:Looking at the pcap file, I think it's a coincidence that your second alt got into voice ok.We try port 5062 first for SIP, if we can't get that we try 5060. It looks like 5062 is blocked, because we retried over and over again. We were successful using 5060 after.Can you see if you have 5062 blocked by something? your router or firewall?Let me know if opening that up helps the situation.Okay, a plan of action! I immediately checked and found that the firewall and router had open ports and my VC STILL DOSN'T WORK.So I wrote her back with this data on 11/27. I never got a reply. On 12/06 I sent that info again asking for help. Still no reply.

Seidhkona

12-15-2010, 05:23 PM

I just heard back from the CSR at Vivox, and she apologized for not responding sooner. Now I've sent her a lot more info and their router expert is reviewing.Some additional info she suggested (in hopes it helps someone else):...we need 5062 open for UDP traffic, on the firewall settings it says TCP.Also make sure that SIP ALG (Application-level gateway) is not enabled on your router. I swear, I will be writing a summary of all the helpful things I learned when this is over, because I want no one else to go through this level of pain.

Seidhkona

12-18-2010, 12:26 PM

OK, finally got it fixed. There is appaerently a known problem with ANY VOIP application, including EQ2 Voice Chat, and certain Linksys routers.When encountering a VC problem, first check that UDP ports 5060 and 5062 are open on your firewall and router. If you are unsure about how this works, I heartily recommend the useful guides at <a href="http://portforward.com/" target="_blank">PortForward.com</a>.If this doesn't fix it, and you have a Linksys router, then the fix is to install better firmware in the router using the firmware available at <a rel="nofollow" href="http://www.dd-wrt.com/" target="_blank">http://www.dd-wrt.com/</a>. DD-WRT is free Linux-based firmware for several wireless routers, most notably the Linksys WRT54G (including the WRT54GL and WRT54GS) and Buffalo WHR-G54s,WHR-HP-G54.Flashing new firmware on the router was scary, but not difficult. To avoid reducing the router to a useless brick, be sure to read the instructions CAREFULLY. Then perform every step EXACTLY. The DD-WRT people had excellent step-by-step documentation that was easy to follow.