Invalid Promo Codes

[Grilma]

<p> I recieved the email for the Promo codes for our copies wife, daughter, and myself. We had already pre-ordered so canceled them all and restarted as per instructions.</p><p> Each code had the same results invalid code. Not sure what the issue is, put the preorders back in place.</p>

[Cyliena]

<p>I haven't tried to redeem my code yet, still debating whether or not I want the retail version. That really bites if they're sending out invalid codes. =</p><p>My problem is that out of three LL accounts, I only got one e-mail. Are they doing slow rollouts of the e-mails?</p>

[Gojak-v3]

<p>Have any of you gotten your $5.00 coupon code for participating in the Living Legacy event yet?  I have put off preordering the new expansion since I knew I would get $5.00 off.  The details say it should come on or around November 3rd, so I am just wondering if I some how missed out or they haven't gone out yet.</p>

[Kordran]

<p>I had pre-ordered already, but just got my code yesterday. So I canceled the old pre-order, and pre-ordered again using the code. The good news is that it accepted the code. The bad news is that it didn't apply the $5 discount. So, I have an email into support asking that they take a look into it.</p><p>I just hope that me canceling one pre-order and re-ordering with the discount code doesn't screw things up with their system somehow.</p>

[Kiara]

<p>Hey guys.  Merging this with the thread that's already going in the expansion forum.</p>

[Lilj]

<p><cite>Gojak-v3 wrote:</cite></p><blockquote><p>Have any of you gotten your $5.00 coupon code for participating in the Living Legacy event yet?  I have put off preordering the new expansion since I knew I would get $5.00 off.  The details say it should come on or around November 3rd, so I am just wondering if I some how missed out or they haven't gone out yet.</p></blockquote><p>I was about to ask the same <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /> I haven't gotten my code yet but my husband has. I was in and check that SoE has the correct and verified email and they do. I also normally get the newsletters they send out.</p><p>I checked if the email was in the spam, but no email there either.</p><p>So far I have to assume I haven't received the code yet. I guess there is time yet.</p><p>But I do wonder when I should react in the missing code and where I can go for help.</p>

[Kiara]

<p>I think you'll want to contact CS, but I'll double check and make sure.</p>

[Lilj]

<p><cite>Kiara wrote:</cite></p><blockquote><p>I think you'll want to contact CS, but I'll double check and make sure.</p></blockquote><p>Many thanks Kiara <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p><p>To contact CS, I have to write an email to them? I'm sorry for the slightly daft question, but I have never had the need for them before, so I'm really a newbie in this area, which is a good thing I guess <img src="/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY" /></p>

[Gojak-v3]

<p><cite>Kiara wrote:</cite></p><blockquote><p>I think you'll want to contact CS, but I'll double check and make sure.</p></blockquote><p>So are you saying if I haven't gotten my coupon code yet then I won't be getting it at all without contacting customer support?</p><p>I'm just wondering if I wait a few more days for it to show up and I'll be ok, or if I need to take action now to make sure I get my coupon code.</p>

[Cyliena]

<p>I still have yet to receive my other two codes. Has anyone else gotten the rest of theirs, yet?</p>

[Gojak-v3]

<p>I put in a customer service ticket and this is the response I got:<em></em></p><p><em>I would like to inform you that to avail the $5.00 discount coupon, you need to purchase the latest expansion of EQ2 i.e. TSO by 12/21/08 from Station Store.</em></p><p>So the way I understand it I need to buy the next expansion before I get the coupon off the next expansion.  This did not make any scense to me at all.  How do I apply the $5.00 coupon if I have already bought the expansion?</p><p>Maybe if I preorder the expansion they will send me the coupon and then I can cancel the preorder and order it again using the $5.00 coupon.  If anyone does try to do it this way can they please let me know if it works.</p>

[Lilj]

<p><cite>Gojak-v3 wrote:</cite></p><blockquote><p>I put in a customer service ticket and this is the response I got:<em></em></p><p><em>I would like to inform you that to avail the $5.00 discount coupon, you need to purchase the latest expansion of EQ2 i.e. TSO by 12/21/08 from Station Store.</em></p><p>So the way I understand it I need to buy the next expansion before I get the coupon off the next expansion.  This did not make any scense to me at all.  How do I apply the $5.00 coupon if I have already bought the expansion?</p><p>Maybe if I preorder the expansion they will send me the coupon and then I can cancel the preorder and order it again using the $5.00 coupon.  If anyone does try to do it this way can they please let me know if it works.</p></blockquote><p>I don't think this is the way to do it. Both my husband and I are eligible to the coupon codes, he got his november 3. and I am still missing mine. Neither of us have done any pre-oder yet, because we are waiting for the code.</p><p>So I think those of us that are still lacking the codes, are missing them due to an error somewhere.</p><p>I have tried to send in a ticket, but the security on my Firefox goes bananas when I try. So unless I bypass the security warnings from Firefox, I have no way of contacting SoE CS by email.</p>

[Wilin]

<p>One of my accounts was a Living Legacy flagged account and it's still active but I have not received the promo code email yet.</p>

[Cyliena]

<p>In Internet Explorer I continue having a security error that prevents me from submitting a ticket, too, so it's not just FireFox. I'm very confused as to what's going on here--do we need the promo codes or is SOE just automagically discounting $5?</p>

[Lilj]

<p>Kiara has made a <a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=435075">post</a> about this. We need to contact CS for the codes, or if we have invalid codes.</p><p>I wish everybody luck in getting working codes <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[Gojak-v3]

<p><cite>Liljna wrote:</cite></p><blockquote><p>Kiara has made a <a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=435075">post</a> about this. We need to contact CS for the codes, or if we have invalid codes.</p><p>I wish everybody luck in getting working codes <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></p></blockquote><p>I put in a CS ticket and it was nothing but a dead end.  I think if you haven't gotten your code by now then you won't be getting one at all.</p>

[Cyliena]

<p>I've been unable to get the live chat or email support pages to display, so yeah, I guess I'm chalking this one up to a loss. It would be nice if they just re-issued all LL accounts codes; it's not like you can pre-order multiple expansions for the same accounts anyways. <img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" /></p>

[Khandor]

<p><cite>Gojak-v3 wrote:</cite></p><blockquote><p><cite>Liljna wrote:</cite></p><blockquote><p>Kiara has made a <a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=435075">post</a> about this. We need to contact CS for the codes, or if we have invalid codes.</p><p>I wish everybody luck in getting working codes <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></p></blockquote><p>I put in a CS ticket and it was nothing but a dead end.  I think if you haven't gotten your code by now then you won't be getting one at all.</p></blockquote><p>Well I hope not, because that's a bunch of bull. I've been playing this game since launch and was VERY active during living legacy and I'm pretty sure I'm flagged, I mean I have the living legacy widget with my character. I also have TSO pre-ordered and I have not gotten any coupon or anything in regards to TSO at all. :<</p>

[Kirrae]

<p>The front page said that the Living Legacy players would receive their $5 off coupon for the TSO pre-order by November 3rd, however I have not yet received mine. I know that my email address is correct, as I receive other emails from SOE just fine, and I have checked my junk email, it's not there.</p><p>I want to pre-order, but I need the coupon code first, What should I do? If this is not the correct forum to ask in, I apologize, but I don't know where else would be appropriate.</p><p>TIA</p>

[Lilj]

<p>Those of you that think you are eligible to the code, have you checked to see if you have the TSO cloak on your subscription?</p><p>Those of you that think you are eligible, and have not received the code, did you by any chance resubscribe with a Station Access (the 30$/month sub where you get all games) subscription or was it a regular sub?</p><p>edit: doh, typo.</p>

[Cyliena]

<p><cite>Liljna wrote:</cite></p><blockquote><p>Those of you that think you are eligible to the code, have you checked to see if you have the TSO cloak on your subscription?</p><p>Those of you that think you are eligible, and have not received the code, did you by any chance resubscribe with a Station Access (the 30$/month sub where you get all games) subscription or was it a regular sub?</p><p>edit: doh, typo.</p></blockquote><p>In-Game Item: Cloak of the Void (requires The Shadow Odyssey)</p><p>That shows on all three of my accounts. I have no idea what it is, but they all also have the LL promo packs. All three accounts point to the same email address though, could that maybe be why I only got one code?</p><p>While I have subs for EQ and EQ2, it's not station access. Oats well. <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /></p>

[Lilj]

<p><cite>Phantie wrote:</cite></p><blockquote><p><cite>Liljna wrote:</cite></p><blockquote><p>Those of you that think you are eligible to the code, have you checked to see if you have the TSO cloak on your subscription?</p><p>Those of you that think you are eligible, and have not received the code, did you by any chance resubscribe with a Station Access (the 30$/month sub where you get all games) subscription or was it a regular sub?</p><p>edit: doh, typo.</p></blockquote><p>In-Game Item: Cloak of the Void (requires The Shadow Odyssey)</p><p>That shows on all three of my accounts. I have no idea what it is, but they all also have the LL promo packs. All three accounts point to the same email address though, could that maybe be why I only got one code?</p><p>While I have subs for EQ and EQ2, it's not station access. Oats well. <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /></p></blockquote><p>Thanks for the answer <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /> I was merely wondering if one had used Station Access to resub, if perhaps the system for flagging had gotten confused, that's why I asked.</p><p>If I read <a href="http://eq2players.station.sony.com/news_archive_content.vm?id=1927&section=News&locale=en_US" target="_blank">this</a> correctly, it says that if you have the cloak, you should also get the promo code.</p><p>It says:</p><p>"<span >Qualified Living Legacy players who earned the Cloak of the Void and the $5.00 discount coupon off The Shadow Odyssey are expected to receive the coupon code via email on or around Nov. 3, 2008."</span></p><p>As far a I know SoE has a list of accounts that are eligible for the promo code, so if it is based on account, all your 3 accounts should get the code, even if they all use the same e-mail.</p><p>I talked with CS tonight over chat and the nice guy promised to look into it. He mentioned it could take a couple of days. I will report back, when I get any news.</p><p>What does worry me is that he said he could not see my account on the listing he had for the promo codes. If I have the cloak and the LL promo pack, I don't understand why I'm not on the list.</p>

[Gojak-v3]

<p><em><span >What does worry me is that he said he could not see my account on the listing he had for the promo codes. If I have the cloak and the LL promo pack, I don't understand why I'm not on the list.</span></em></p><p>I'm guessing this is the main reason that eligable players are not getting their codes.</p>

[Oatheac]

<p>Hmm, I've gotten mine. Keep in mind you can only use it toward Digital Download service. Not retail.</p><p>If you search through your email, it should be from station-mailer[at]sony-online[dot]com.</p><p><span>"All customers with<em> EverQuest® II</em> accounts in good standing who converted a <em>Living Legacy</em> trial promotion account to a paid monthly subscription plan for <em>EverQuest II</em> between June 1, 2008, and Oct. 12, 2008, are entitled to receive a discount key code for a Five Dollar (US $5.00 or local currency equivalent) discount off the digital download purchase price for the upcoming <em>EverQuest II</em> expansion, <em>The Shadow Odyssey</em>™, when purchased through the Station Store between Nov. 3, 2008 and Dec. 21, 2008. Coupon codes are non-transferrable and can only be redeemed once."</span></p>

[Cyliena]

<p>Aye, let us know what happens Liljna, frustrating that I can't get the live chat or ticket pages to load. I'm curious now how many have not gotten their codes that don't check the forums. Hopefully most people did!</p>

[Lilj]

<p><cite>Phantie wrote:</cite></p><blockquote><p>Aye, let us know what happens Liljna, frustrating that I can't get the live chat or ticket pages to load. I'm curious now how many have not gotten their codes that don't check the forums. Hopefully most people did!</p></blockquote><p>Phantie, I think we have the same problem with the security certificate when we try to use Email support or Live chat. I added the site as a temporary exception (firefox) and could then bypass the security warnings.</p><p>If you use IE, I think there is a solution in this <a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=435286" target="_blank">link</a>. I mentioned the problem on the support forums and a TSR guy was kind enough to answer. Perhaps this can help you, so you can contact CS.</p>

[Cyliena]

<p>Nope, that didn't work for me, but I finally figured out how to add it as a trusted site so that I could access it that way. I kept getting security certificate issues. Anyone else with IE should try that method!</p><p>EDIT: I just got done talking to the CS rep. He was very helpful, clarified which code I had and gave me my other two codes. If you're having troubles, go through the SOE chat, it was a painless process. <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[Lilj]

<p>That's good to hear Phantie <img src="/eq2/images/smilies/e8a506dc4ad763aca51bec4ca7dc8560.gif" border="0" /></p>