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View Full Version : HELP - all my characters gone after client crash


Brawl_Kithicor
10-10-2008, 04:32 AM
Hello I was zoning into thundering steppes on my bruiser, and I crashed during the loading... it took me to a screen that said "welcome to everquest II!" "You must first create a character before playing" then it has a button for me to press to create a character,.. I completely logged out, then repatched... and the same window popped up!

Sir Ed
10-10-2008, 04:34 AM
I have had the exact same thing happen.  Was in the middle of zoning and crashed and all of my toons are gone.

Eldcen
10-10-2008, 04:36 AM
If you're on Kithicor, Nektulous or Unrest, don't sweat it too much.  Those servers just dropped.  I was on Unrest at the time, crashed, and it looked like half my toons were gone, too.  They'll get us sorted out.

Brawl_Kithicor
10-10-2008, 04:37 AM
My server is Kithicor , are you on the same server? trying to figure out if this is server related

Brawl_Kithicor
10-10-2008, 04:38 AM
<cite>Eldcen wrote:</cite><blockquote>If you're on Kithicor, Nektulous or Unrest, don't sweat it too much.  Those servers just dropped.  I was on Unrest at the time, crashed, and it looked like half my toons were gone, too.  They'll get us sorted out.</blockquote>I wouldnt sweat it if I only saw half my characters, that usually happens when the server crashes, Im saying that the game is promting me to create a character saying I dont have any and need to make one to play (the original box that pops up for new players who start the game for the first time

Sir Ed
10-10-2008, 04:39 AM
I am on Kithicor.  If it was just missing 1 or 2 toons I wouldn't be concerned.  But all my toons are gone and it only has the option to make a new one.  Thats very unsettling.

Eldcen
10-10-2008, 04:42 AM
<cite>Brawl_Kithicor wrote:</cite><blockquote><cite>Eldcen wrote:</cite><blockquote>If you're on Kithicor, Nektulous or Unrest, don't sweat it too much. Those servers just dropped. I was on Unrest at the time, crashed, and it looked like half my toons were gone, too. They'll get us sorted out.</blockquote>I wouldnt sweat it if I only saw half my characters, that usually happens when the server crashes, Im saying that the game is prmoting me to create a character saying I dont have any and need to make one to play (the original box that pops up for new players who start the game for the first time</blockquote>If the servers are completely back online and you still have no characers, then you can worry.  I'll bet you 5 plat when the servers are up, all of your characters will be back.  If not, a GM will sort you out I'm sure.  I'm missing most of my characters, including my main.Kithicor, Nektulous, and Unrest just crashed again as a group, which probably means more database issues.

Eldcen
10-10-2008, 04:44 AM
On a side note:  Devs, is it too early to ask for more double xp for Kith, Nek, and Unrest?  <img src="/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" width="15" height="15" />

Brawl_Kithicor
10-10-2008, 04:45 AM
<cite>Eldcen wrote:</cite><blockquote><cite>Brawl_Kithicor wrote:</cite><blockquote><cite>Eldcen wrote:</cite><blockquote>If you're on Kithicor, Nektulous or Unrest, don't sweat it too much. Those servers just dropped. I was on Unrest at the time, crashed, and it looked like half my toons were gone, too. They'll get us sorted out.</blockquote>I wouldnt sweat it if I only saw half my characters, that usually happens when the server crashes, Im saying that the game is prmoting me to create a character saying I dont have any and need to make one to play (the original box that pops up for new players who start the game for the first time</blockquote>If the servers are completely back online and you still have no characers, then you can worry.  I'll bet you 5 plat when the servers are up, all of your characters will be back.  If not, a GM will sort you out I'm sure.  I'm missing most of my characters, including my main.Kithicor, Nektulous, and Unrest just crashed again as a group, which probably means more database issues.</blockquote>I hope your right... but in all my time playing I have NEVER gotten a you must create a character to play message on a server crash, as for the 5p... if I had that I would be able to buy my last few pieces of 42 MCed and some vampiric handles, unfortunately I dont so cant bet and feeling a bit chilly!

Oh
10-10-2008, 04:58 AM
<cite>Brawl_Kithicor wrote:</cite><blockquote><cite>Eldcen wrote:</cite><blockquote><cite>Brawl_Kithicor wrote:</cite><blockquote><cite>Eldcen wrote:</cite><blockquote>If you're on Kithicor, Nektulous or Unrest, don't sweat it too much. Those servers just dropped. I was on Unrest at the time, crashed, and it looked like half my toons were gone, too. They'll get us sorted out.</blockquote>I wouldnt sweat it if I only saw half my characters, that usually happens when the server crashes, Im saying that the game is prmoting me to create a character saying I dont have any and need to make one to play (the original box that pops up for new players who start the game for the first time</blockquote>If the servers are completely back online and you still have no characers, then you can worry.  I'll bet you 5 plat when the servers are up, all of your characters will be back.  If not, a GM will sort you out I'm sure.  I'm missing most of my characters, including my main.Kithicor, Nektulous, and Unrest just crashed again as a group, which probably means more database issues.</blockquote>I hope your right... but in all my time playing I have NEVER gotten a you must create a character to play message on a server crash, as for the 5p... if I had that I would be able to buy my last few pieces of 42 MCed and some vampiric handles, unfortunately I dont so cant bet and feeling a bit chilly! </blockquote>I've experienced the same thing you have, anywhere from I can only see a few of my characters to I can't see any. Just wait till the servers come up and and everything should be just like it was before hand. The only exception might be you're be dead. Yea i've had that happen to me. I would just start a fight, then server goes down. I say lovely words of encouragement to my computer the wall and other various things. Then eventually get back to loading the game and my character to see I was such a fierce fighter that I decided to let the mob win.

Brawl_Kithicor
10-10-2008, 05:02 AM
<cite>Ohiv wrote:</cite><blockquote>I've experienced the same thing you have, anywhere from I can only see a few of my characters to I can't see any. Just wait till the servers come up and and everything should be just like it was before hand. The only exception might be you're be dead. Yea i've had that happen to me. I would just start a fight, then server goes down. I say lovely words of encouragement to my computer the wall and other various things. Then eventually get back to loading the game and my character to see I was such a fierce fighter that I decided to let the mob win.</blockquote>Yeah I have often wondered how when the servers crash the mobs stay in world long enough to kill you. I would figure if the server went splat...someone should atleast have the common courtesy to alert the mobs aswell.

Horlok
10-10-2008, 05:18 AM
<p>The characters disappearing is pretty standard when a server crashes.  Nothing is lost they all come backk when the server comes up.  Sadly several servers haven't popped back up as in a reset.  The server I play on has been down now for 45 minutes or so.  I can't imagine a reset taking that long but maybe at this hour the people watching the status have snoozed.  I tend to do that at this hour.  On time I ended up entirely across Antonica by the time my face hit the key board and I woke from that little nod.</p>

Brawl_Kithicor
10-10-2008, 05:21 AM
<cite>Horlok wrote:</cite><blockquote><p>The characters disappearing is pretty standard when a server crashes.  Nothing is lost they all come backk when the server comes up.  Sadly several servers haven't popped back up as in a reset.  The server I play on has been down now for 45 minutes or so.  I can't imagine a reset taking that long but maybe at this hour the people watching the status have snoozed.  I tend to do that at this hour.  On time I ended up entirely across Antonica by the time my face hit the key board and I woke from that little nod.</p></blockquote><p>Ease my worries please? I understand that characters will dissapear on a server crash, there were times where i could only see 1 toon on the character select screen, However I have never seen them all gone and gotten the pop-up telling 're'welcoming me to EverquestII and telling me the first step is to create a character (with a create a character button below) before I could always atleast get to character select and see my 1-4 toons that show (I have 12)</p><p>Have you ever seen this?</p>

Outkasted2006
10-10-2008, 05:21 AM
played since launch. Ill just tell you this flat out. Your characters are fine dont worry. I am 100% sure. Now outside of that.. they arent showing nagafen on this list, and naggy crashed too! <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /> And no timeline on when they are getting back or what exactly happened lol. LOVELY

Brawl_Kithicor
10-10-2008, 05:26 AM
<cite>Outkasted2006 wrote:</cite><blockquote>played since launch. Ill just tell you this flat out. Your characters are fine dont worry. I am 100% sure. Now outside of that.. they arent showing nagafen on this list, and naggy crashed too! <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /> And no timeline on when they are getting back or what exactly happened lol. LOVELY</blockquote><p>Thank you for the words of consolement, now I just hope they dont do a roll-back...I just spend 3 hours upping my alchemy and making spells 30-45 for my bruiser and a friends paladin... after procuring the rares from barter, then I put the remaining plat in my shared bank (last roll back my coin in shared bank vanished but the boxes and items were intact..only had 16 gold in it then, have 1p 32g now (doesnt seem like much but its every cent i have.</p><p>Devs... can you please reply and let us know this is being worked on?</p>

Horlok
10-10-2008, 05:39 AM
Your characters will all be back, no worries.  They are missing from where you normally see them because the information your game client gets from the server is not being sent.  Sadly SOE has never been good about giving players information about what happened or estimates of how long it will take to fix.  I don't kjnow if that is company policy or just no one to do the posts.  At this time of night, or since this is a game played world wide, at any time it would be very nice to know if it is going to take long enought that waiting up for it is not your best choice.

shadowedwolf
10-10-2008, 05:45 AM
<p>i wouldn't worry to much about a roll back. i've seen it happen maybe 3 times outta the numerous crashes i've experianced since creating my new account last december. in all those cases, i lost maybe 5 mins worth of work... and have never lost anything.</p><p>on the brightside... atleast yoru server is up now... mine (butcherblock) is still down <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>

Drakosani
10-10-2008, 12:04 PM
<cite>Eldcen wrote:</cite><blockquote>On a side note:  Devs, is it too early to ask for more double xp for Kith, Nek, and Unrest?  <img src="/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" width="15" height="15" /></blockquote>Huh?  Didn't you get the same patch as everyone else did with GU49?  They have given us a permanent double XP for all practical purposes.