Sony charged my Mastercard ATM Debit Card even with a failed transaction

[gortiz]

I hope someone can elinghten me with my problem <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />I'm an old EQ player wanted to go back to the game and download EQ2 after several days of playing with my trial account I decided to subscribe and continue my old account (Sony said that they will give me the whole EQ2 game including the expansion and bonus packs). So i was excited to subscribe and login to my account, updated my account information including my Payment Sources. So i proceed to select the montly subscription of $14.99upon submitting the transaction, waited for a few seconds and then Wam! Sony said that I encounter a problem with my Debit card information and said try to contact my bank, eager to subscribe i go back and checked my Payment Information and even called my bank to verify if my Billing Address is with what I entered on Sony.So i tried the 2nd time, as I expected another failed transaction. Without any hesitation I tried again after a few minutes(like 3-4minutes) then check everything that I enter for my debit card card information... Names, Expiration dates, address, zip codes, all the stuff that will verify my card is legit, then I proceed to sumbit, then it failed as I expected. So I stop trying and remove my payment information from the site and will try again the next day and see if my other credit card will work.The following day my I checke my saving account(By the way my Debit card is connected to my payroll account) and I noticed that I lost a significant amount on my saving account. I called my bank to verify the transaction and asking who the hell made those charges on my debit card. The bank said that there was 3 transaction made on my account and I ask from what merchant, they said that it was from SOE - Sony Online Entertainment and the amount are the same 3 x $14.99. And now my question... How the hell will I get charged with a failed transaction!!! I will go to my bank and have those transaction be printed in-case sony asked for a proof. Danm i though Sony's services had changed <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />I hope someone can give me some answer on why i get charged and is it possible to refund those charges.

[MiridorLaelithar]

I've been getting some weird stuff happening also with trying to renew a subscription, identical to what you've just been describing.

[Grimlux]

<p>Wow.. same thing just hapenned to me! I havent played in forever and thought i'd give EQ2 a go again. It kept failing in the middle of the transaction, then on the 3rd try it said bank un approved. I was like.. [Removed for Content]? So I just used my other card and it went through fine. I open up my balance sheet. BAM negative 9 dollars and I had 20 dollars in there to start. I was double charged. Does anyone know who I talk to for this?</p><p>EDIT - actually I was triple charged if you count the successful transaction.</p>

[Elorah]

Something like this would probably be better discussed directly to a customer support person.... <a href="http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=10404&p_created=1098857202&p_sid=-UoYe-fj&p_accessibility=0&p_redirect=1&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX 3Jvd19jbnQ9NzE2LDcxNiZwX3Byb2RzPTIwJnBfY2F0cz0wJnB fcHY9MS4yMCZwX2N2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc 2VhcmNoX25sJnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9Y29udGF jdCBzdXBwb3J0&p_li=&p_topview=1" rel="nofollow" target="_blank">[TECH] Contacting Technical <b>Support</b></a>Are you sure that the funds wrent just put on hold for a few days?  I know that banks and credit cards tend to do that and it looks like it was fully charged, but then drops a few days later when the charge is not put through.

[Kiara]

I've PM'd you with the phone number to call <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />Please contact customer service.For anyone else who needed to do so:<span class="postbody">Please call CS at 1-858-537-0898.  These are their hours:  Monday - Friday 9:00AM - 1:30 PM PST and 3:30PM PST - 6:00PM PST.Thanks!</span>