is the patcher for splitpaw going to be "turned on"

[Ageegard]

The patcher for splitpaw still hasn't been "turned on" for the new update (server went down over 100min ago) when logging on, patcher "updated" (But is still set to before the game update) and when pressing the big red play button I get after a short wait "Logon Rejected: The client's Version does not match the serve's. Please re-run the patcher" Agee

[Pilzzüchter]

Same problem here on Server <b>Valor</b> since 2 hours ... "The client's Version does not match with the server's"I hope they fix it soon ^^.

[Ageegard]

<p>it happened a few months ago - they forgot to turn on the updater with game update</p><p>agee</p>

[soulreaper1970]

Still the same "error" here,too<img src="http://forums.station.sony.com/eq2/images/smilies/1cfd6e2a9a2c0cf8e74b49b35e2e46c7.gif" border="0" alt="SMILEY" width="15" height="15" />

[Bekkr]

I'm wondering why my client is all patched up on US servers, but when I run the patcher for EN_EU, it starts downloading the whole internet (estimated time: 95:00:00. That's right, it wants to download stuff for NINETY FIVE HOURS!) W T proverbial F is going on, I wonder. /me stops download and goes to play on US servers while SOE gets their stuff sorted out...again.

[UnderToad]

Yup, same here on Runnyeye.It's comedic really.  You go out of your way to give everyone a month free to get them back into the game, then wait for them to resubscribe and IMMEDIATELY screw all the servers up so they can't play once they've paid.Lucky for me I re-subbed on a monthly basis. <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

[Alienor]

<cite>Bekkr@Splitpaw wrote:</cite><blockquote>I'm wondering why my client is all patched up on US servers, but when I run the patcher for EN_EU, it starts downloading the whole internet (estimated time: 95:00:00. That's right, it wants to download stuff for NINETY FIVE HOURS!) </blockquote>Sounds logic to me. You have downloaded the delta patch for EN_US which is smaller than the actual packages. But when you now again start the patcher for EN_EU, it recognizes that the files were messed with and want s to download the original pre-47 files, for which there is no delta patch. Hence the ETA. I am also currently dling from US, let's hope that the usual trick "just run everquest2.exe to bypass the patcher" will get me on.

[walaruss]

last time this "mistake" took 8 hours to fix, so be patient.

[soulreaper1970]

<cite>Alienor wrote:</cite><blockquote><cite>Bekkr@Splitpaw wrote:</cite><blockquote>I'm wondering why my client is all patched up on US servers, but when I run the patcher for EN_EU, it starts downloading the whole internet (estimated time: 95:00:00. That's right, it wants to download stuff for NINETY FIVE HOURS!)</blockquote>Sounds logic to me. You have downloaded the delta patch for EN_US which is smaller than the actual packages. But when you now again start the patcher for EN_EU, it recognizes that the files were messed with and want s to download the original pre-47 files, for which there is no delta patch. Hence the ETA. I am also currently dling from US, let's hope that the usual trick "just run everquest2.exe to bypass the patcher" will get me on.</blockquote>Doesn't work either,just tried it

[walaruss]

Now the downtime is extended from 2 hours to five hours, check the <a href="http://eq2players.station.sony.com/network_status.vm" rel="nofollow" target="_blank">network status page</a>

[Alienor]

after changing eq2defaults.ini back to eu, I get at least my chars at the login scene. Server is locked though.

[Autenil]

Hi guys,Apparently pushing the updated client files from San Diego to Amsterdam is taking longer than it should be.I apologize for the delay.

[Eifer]

It's as certain as dawn... a 2 hour update for a patch will be at least 3 times thier first estimation... Can't remember a GU ever running on time on euro servers, 47 chances to practice, maybe 48 is the lucky one?

[DrMod]

Id say wait until at least 50 and then one might go right <img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" />

[erogoeller]

oh did we forgot those Uk servers again?

[Plexie]

Are you guys at least getting a PLAY button and getting to char select (with locked servers). I can't even get past the %*&!"*$ download, it hovers at 55 mins+. Not sure if this is normal /sigh

[Hoserbaba]

What UK servers? <img src="/eq2/images/smilies/0320a00cb4bb5629ab9fc2bc1fcc4e9e.gif" border="0" alt="SMILEY" width="15" height="15" />Even with a Full File Scan, i'm not downloading anything yet. I get the "play" button then client mismatch message still.Do we have an ETA for the patcher?

[O-CuKChainz]

Rule of thumb.. Never plan to play on patch day <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" />One consellation is at least someones remembered to come on and tell us why there's a delay which makes a nice change, even if it does seem a bit lame /chucklesBut given that this is LU47 and it goes live in the US first and then here wouldn't it be more appropriate to say Sony have had 94 chances to get it right. After all the US servers seem to be the live test but we nearly always seem to get the problem...P.S. keep feeding the hamster :p

[Silence01]

5 hours later ... but still nothing...

[Eifer]

I am guessing this will be a 8 hour + affair! In an hour or so we me even get a forum mod to 'keep an eye on the situation' and update us as much as he can!Its a pretty standard format thesedays! <img src="/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" width="15" height="15" />

[Forri]

Nice one SOE.  Would be really nice to play considering its the weekend and just got back from work.  Was looking forward to using the new G15 tbh<img src="http://forums.station.sony.com/eq2/images/smilies/2786c5c8e1a8be796fb2f726cca5a0fe.gif" border="0" alt="SMILEY" width="15" height="15" />

[Antipalad]

Just out of curiosity, is this update being flown from San Diego to Amsterdam by swallow, and is it a generally unladen swallow in that case?

[erogoeller]

<p>snail </p>

[Plexie]

Soooo.. is anyone able to complete the download and get to char select, or is everyone stuck on an endless patch?

[Calangil]

<p>Sorry? "UK Servers"?</p><p> To my knowledge Runnyeye and Splitpaw are the <i>English speaking European</i> servers. Or did the UK occupy Amsterdam recently?</p>

[VerkMahdison]

Swallow? Not in this modern COMPUTER age! This is the time of instant communication and data transfer at unimaginable speeds. Things that the cutting edge SONY corporation excel in! So- just as soon as the rusty Commodore 64 that serves the Poor Relation, sorry the <i>Splitpaw</i> server can be fired up we begin the 2 hour wait---- sorry the five hour wait---- sorry the (Fill in blanks for the next 2 days)

[mafoe]

European or African swallow?

[Antipalad]

Judging by the lack of content downloading still, I'd have to guess African swallow heading towards Africa.

[Tikku Lilledrum]

<cite>Antipaladin wrote:</cite><blockquote>Just out of curiosity, is this update being flown from San Diego to Amsterdam by swallow, and is it a generally unladen swallow in that case?</blockquote>No its being delivered by a trans-Atlantic Antonican moatrat. But since that's only a lvl 6 or so creature it gets eaten along the way and our European patches are now on the bottom of the ocean somewhere near the Hebrides.

[Hoserbaba]

<img src="http://www.ihtyr.com/pics/client_old.gif" alt="" border="0" />Which patcher? How? Where?

[Wolf250]

<p ><span>If memory serves..... Didn’t this happen last time, and the time before that? Didn’t they give us the same response then? You would think that they would have learned by now.....</span></p><span></span>

[Ageegard]

<p>Well its been almost 6hrs since the server went down and still GU47 hasn't been placed on the patcher : Result logon rejected due to server/client mismatch error as described earlier.</p><p>I logged a support call last time this happened-might check up on it</p><p>agee </p>

[erogoeller]

yea it's sad, they dont care, just make a joke and thats it

[Daysy]

No, it's being carried by bixies, and hopefully fully laden, but I don't know whether they're the Faydark or Rivervale variety.

[VerkMahdison]

I think its a highly technical matter concerning inadequate memory- every time EVERY TIME they do this to us they keep a terribly inadequate memory of doing it. So then do it again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again. And again.

[Eifer]

This is a notification that European worlds will be updated at 5:00 AM London Time / 6:00 CET on the 08/01/2008. The estimated downtime will be extended <u><b>up to 10 hours</b></u>. We apologize for the inconvenience.- SOE Operations teamBah, i estimate 3 times as long and they beat me with 5 times as long!

[dawy]

<cite>Ageegard@Splitpaw wrote:</cite><blockquote><p>it happened a few months ago - they forgot to turn on the updater with game update</p><p>agee</p></blockquote>Shard of fear/halloween update wasnt it? took forever to get it sorted iirc :/

[mafoe]

Thats a <b>frakcing <span style="color: #ff0000;">DISGRACE</span></b>.What an utter load of bull!

[Eifer]

Same each month, I'd like to say I'm surprised they could do it again but hey...Anyhow, we can look forward to the following generic replies from [Removed for Content] off customers:1) How can they do this again..... I am going to cancel my subs...2) This is not a good time to play silly games like this when <insert generic game that is going to replace EQ2 here> is up and running...Any more?   <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

[Daysy]

It used to be that US servers were patched on about a Thursday and then EU ones around Tuesday. That was a much better system, even if it meant we couldn't easily move between servers for a few days, because it meant that on patch day the files were available to be downloaded, and many of the little bugs found on US servers over the weekend were sorted the Monday, so EU servers didn't get them.

[VerkMahdison]

I actually, somewhere in the back of my mind, had the vague thought that they might not <i>do it to us again</i>, because it would just be<i> too</i> much- like they couldnt even hide their contempt- I really actually hoped that they might not, but--- here we are again. It does NOT feel good.

[mafoe]

3) SOE never learns from their mistakes!!4) I want my subscription fee back for today!!5) In eq1 updates took much longer, you punks.

[Eifer]

Manolo... fix your sig!!

[Darur]

<cite>Autenil wrote:</cite><blockquote>Hi guys,Apparently pushing the updated client files from San Diego to Amsterdam is taking longer than it should be.I apologize for the delay.</blockquote>Is it just me or does this sound as a completely ridiculous reason to increase patch time by 7 hours?!

[Efour EQ2]

God sake i wrote a decent long post but cos of all the swearing it wont let me post it.One is not amused.

[VerkMahdison]

What I can never understand is how they cant even do the traditional 'faceless corporation' spin doctor routine... where are the cut and paste 'your displeasure is very important to us' mails- the soothing muzak, the smiling robot woman assuring us all will be well? Even the POWER company sends mail that sounds as if they love me dearly and want only the best for me. Whatever happened to SPIN and good old fashioned lying to the customers? Traditional corporate values! Free chocolate biscuits?Memo update 2319: Aliens in a flying saucer disrupted our data transfer with a death ray aimed at a group of small fluffy helpless kittens left in a box by heartless rogues. Obviously ALL our efforts are now being bent to finding homes for the adorable mewing moppets and subsequently Splitpaws update will be delayed 3 weeks while we bottle feed them warm milk. Awwwwwwww look at the kittens jilted customers- not at the Server - just look at the kittens...

[VerkMahdison]

Dont worry Efour- im pretty certain all your swearing can be heard very clearly- inside all our heads.

[Jack Orb]

In telecommunications we have something called the five nines.  That is, we have to provide 99.999% service availability (that's a maximum of around 5 minutes downtime per year) including upgrades or our customers get to sue us for breach of contract.Sony also has a five nines for EQ2:9 hours minimum downtime for a patch9 pages of ranting customers appear on the forum before a dev/GM/community manager replies9 words of explanation are given that tell us nothing9 people post that they're so outraged they're going to cancel their accounts/demand refunds/switch to WoW/explode immediately9 times out of 10, the problem is with SplitpawBut seriously, OK our patches don't go perfectly and we lose half a day for every LU but I think it works well enough to justify my money.  I'll gladly sacrifice 10 hours of play today if it means a little more investment goes into EQ2 (i.e not LoN) game content instead.--Uxian Shaali'NesCo-Leader of TruewatchEuropean Roleplay Guild on Splitpaw Server

[Ageegard]

<p>Patcher has been finally updated and downloading </p><p>should be in the game in 90min or so <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p><p>agee </p>

[VerkMahdison]

Looking for hidden messages: <b>Apparently </b>Hmmmm I've been told and I'm repeating it but with a hint of dooubt? <b>pushing </b>I get the mental image of some kind of wooden box being hauled up a hill?<b>the updated client files from San Diego to Amsterdam</b> Oh those lumpy old fashioned Fibre optic cables! So<i>ooo</i> slow compared to the latest quantum thought transfer organic computers.<b>is taking longer than it should be.</b>Now there seems to be a sentence missing here - one that starts with the word- Be<i>eeeeee</i>-cause?<b></b>

[Tsunai]

<p>Hi everyone! I understand how frustrating this is (and trust me, I <b><i>know</i></b>) but let's try to keep tempers reigned in a bit and keep things civil. They are and have obviously been working on the issue and while patience may wear thin the unfortunate, overwhelming need to lash out isn't going to speed things along and will only result in the moderation staff having to step in.</p><p>So, let's keep it within the boundaries of the <a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=411000" rel="nofollow" target="_blank">Forum Rules </a>all. </p><p>Thanks,</p>

[Ageegard]

<p>45 min to go ... is the server still locked? or will we be able to play as soon as the download finishes?</p><p>agee </p>

[Wolf250]

<cite>Tsunai wrote:</cite><blockquote><p>Hi everyone! I understand how frustrating this is (and trust me, I <b><i>know</i></b>) but let's try to keep tempers reigned in a bit and keep things civil. They are and have obviously been working on the issue and while patience may wear thin the unfortunate, overwhelming need to lash out isn't going to speed things along and will only result in the moderation staff having to step in.</p><p>So, let's keep it within the boundaries of the <a rel="nofollow" href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=411000" target="_blank">Forum Rules </a>all. </p><p>Thanks,</p></blockquote>With all due respect Tsunai, what do you expect us to do?We get told the same thing over and over again, i am sorry but again what do you expect.....We are always told that there are issues with the delivery of the download, if this is the case, why has this not been addressed as there are a number of unhappy people here......Again just a question...

[Darur]

<cite>Tsunai wrote:</cite><blockquote><p>Hi everyone! I understand how frustrating this is (and trust me, I <b><i>know</i></b>) but let's try to keep tempers reigned in a bit and keep things civil. They are and have obviously been working on the issue and while patience may wear thin the unfortunate, overwhelming need to lash out isn't going to speed things along and will only result in the moderation staff having to step in.</p><p>So, let's keep it within the boundaries of the <a rel="nofollow" href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=411000" target="_blank">Forum Rules </a>all. </p><p>Thanks,</p></blockquote>Who is lashing out? Fact is, the same problem occurred before and apparently SOE hasn't learned a bit from it. That is not lashing out, that is merely stating the facts. If SOE doesn't like hearing the facts, they might start to improve their support for the european servers.

[Pidgeon]

<cite>Sony wrote:</cite><blockquote><span style="font-size: xx-large;">Working as Intended(TM)</span></blockquote>

[Blutig]

Either you can treat it like a business and demand a certain level of service or vote with your feet and leave, or you can understand that the staff are human beings and trying their best (at least some of them will be), really its up to you.However emotional outbursts will not motivate in either case to resolve the issues.Add to this we dont work for the support teams and arent onsite doing it, who knows what sort of issues they are facing.  We dont have all the facts or symptoms and dont have much evidence upon which to base an analysis and correction.Dont misunderstand it is frustrating to pay for a service and not be given accurate estimates of downtime in a planned manner - however, planning is supposed to be flexible and changes.Are the customer base powerless and frustrated or are we expecting too much?  I guess that's a personal decision.  You can be sure the company want to keep their customers and make money though.

[guillero]

<p>Hey come on guys. The Devs at SOE can't help to have Bush as president at the moment.</p><p>I am pretty sure when Barack Obama becomes the new US president, the EU patching will go a lot smoother. Especially for the Germans.</p><p>Just have a little fate for the near future. Oke.</p><p>Jer</p>

[Ageegard]

well, have 2min to go b4 download completes - still unsure if server will be locked or open, will report back in 5min agee

[Ageegard]

Yeah! I'm in and playing <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

[TSR-TrevorG]

Glad you are back up and running lords and ladies!