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View Full Version : Community Standards and How EQ2 Could Increase Marketshare


Tenamdar
06-19-2008, 12:41 AM
In response to this blog post, "http://www.wolfsheadonline.com/?p=126#comment-6946", but I think this would be quite valuable to reflect upon here with the EQ2 community... In a nutshell, it talks about the lack of community standards and the equal-to-worse lack of adequate enforcement across MMOs in general, leading to a dramatic reduction in the earning potential of the game.------------------You know I wholeheartedly agree with much of this blog post! ANY MMO, whether it be WoW, or EQ2, or EQ1, VG, etc. would do well to establish a HIGH customer service and STRICT community behavior enforcement policy.......BUT... (you knew it was coming, admit it!)From the business-side I can understand the desire to not want to alienate the childish/immature market as well since they sadly do represent a large amount of gaming dollars. (That's right, there's a "jerk" market..)My purposed solution? Setup your servers as such....* Pristine * servers - Servers with high community behavior standards and codes which are actively enforced by the greatest percentage of Customer Service and Volunteer Customer Service staff. To play on these servers, you would pay $14.95-19.95/month* Chaos / Anything-goes * servers - Not referring to PvP, but in community standard enforcement. NOTHING is enforced here except for circumstances where action is required to protect the company from lawsuits. Naming policies not enforced, code of conduct not enforced, clothing optional, generally innappropriate chat in general channels (modified for forum post), you name it! For these, there would be a extremely visible warning geared to inform of exactly what these servers are when selecting these servers, but as a result, the monthly cost would only be $9.95/month (attractive to the lesser-mature). Minimal customer service presence required here.It's all about targeting different personalities, giving your customer's options, and enabling your MMORPG to obtain and hang on to the greatest share of subscribers possible. Just have to pull your brain out of the box of "what's been done" and consider creative ways to solve the problem.

Oh
06-19-2008, 01:55 AM
<p>Personally I think there should be a higher cost for the "pristine" server considering the heavy workload associated with it. Although I would agree interesting concept on the segregation of the servers. I can just see the "whiners" complaining reguardless what server they are on. The rules and regulations would have to be very strict for the pristine server so much so that it initself would be a nightmere, and breaking those rules would mean you get kicked do the other server type. I would also have to assume no chance for rebuttle of your case which could be a pr issue. I mean as it is now folks love to post how <insert company> soo woefully wronged me because they <insert corrective step> that I so didn't deserve. The truth being that they left out most of the story to twist it to appear they were wronged.</p><p>Although I personally think the degragation of standards is actually a problem even bigger then MMO's in general. With all of the animity of the internet folks get very use to and comphortable being jerks. If they were talking to a person in real life they would respond differently. Many reasons for this but ehh I'm going to blame the internet made us do it for giggles and a very simplistic answer.</p>

Frobozz
06-19-2008, 02:36 AM
<p>Hrm given the choice between playing with a server full of tattle-taleish, goodie-two-shoes type players and a server full of the worst of the worst undersexed, chuck norris joke spewing Barrens All-Stars  I'd probably need a week to think about it.</p><p> Is there some sort of middle tier?</p>

Clova
06-19-2008, 02:57 AM
<cite>Frobozz wrote:</cite><blockquote><p>Hrm given the choice between playing with a server full of tattle-taleish, goodie-two-shoes type players and a server full of the worst of the worst undersexed, chuck norris joke spewing Barrens All-Stars  I'd probably need a week to think about it.</p><p> Is there some sort of middle tier?</p></blockquote><p>well, you MIGHT  get the people that like having fun, but not being a 13 year old boy reaching puobety about it (no offense to the 13 year old nice boys out there)btw). YES they do exist, i managed to join a guild with parents that can be quite fun, just not stupid about it.</p><p> although....i think they make up what 30% of the population? form what i see in the 1-9 gen chat on everfrost...</p>

Oh
06-19-2008, 03:17 AM
<cite>Clova wrote:</cite><blockquote><p> although....i think they make up what 30% of the population? form what i see in the 1-9 gen chat on everfrost...</p></blockquote><p>I think you are thinking too highly of our server's population. Remember the whole GB (name shortened on purpose for forum rules and personally don't want to give him more fame then he needs/deserves) thing in the 70's chat, he simply got alot of folks tweaked out beyond belief. I mean when a sane person would just say /ignore and be done with it, noooooo they had to keep egging each other on. Anyways i've had 1-9 chat off for a very very long time now, usually one of the first channels i turn off. Sadly 70-79 usually is another one of those turnoff channels.</p><p>Also back to the OP, how would an infraction work. For example would you just pounce the whole acount to the other server or a character per character bases. Is there any form of rebuttal? What about transfers from an account that is "banned" to the "pos" server to another account that has access to the "good" server, what about all of the combination of types of transfers in there. Yea yea I'm sure folks would try and push that envolope. ANyways this sort of system just reminds me of the divide between the have's and the have not's. Yes in theory it might sound nice but I can just see alot of whineing no matter what you do. <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /> </p>

Clova
06-19-2008, 03:23 AM
<cite>Ohiv wrote:</cite><blockquote><cite>Clova wrote:</cite><blockquote><p> although....i think they make up what 30% of the population? form what i see in the 1-9 gen chat on everfrost...</p></blockquote><p>I think you are thinking too highly of our server's population. Remember the whole GB (name shortened on purpose for forum rules and personally don't want to give him more fame then he needs/deserves) thing in the 70's chat, he simply got alot of folks tweaked out beyond belief. I mean when a sane person would just say /ignore and be done with it, noooooo they had to keep egging each other on. Anyways i've had 1-9 chat off for a very very long time now, usually one of the first channels i turn off. Sadly 70-79 usually is another one of those turnoff channels.</p><p>Also back to the OP, how would an infraction work. For example would you just pounce the whole acount to the other server or a character per character bases. Is there any form of rebuttal? What about transfers from an account that is "banned" to the "pos" server to another account that has access to the "good" server, what about all of the combination of types of transfers in there. Yea yea I'm sure folks would try and push that envolope. ANyways this sort of system just reminds me of the divide between the have's and the have not's. Yes in theory it might sound nice but I can just see alot of whineing no matter what you do. <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY<img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />" width="15" height="15" /> </p></blockquote><p>i actually havent reached that level span yet. <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /> so sadly no, i missed out on all the testosterone raising, aggression filled fun. I do get tempted to turn off 1-9 sometimes, but then thats how i found my guild so...</p><p>and i beleve the whiners will whine they cant make the nicer people's blood pressure go through the roof. You know...attention seekers?</p>

Khurghan
06-19-2008, 03:33 AM
Hasn't this already been tried and failed in the form of the EQ1 Lengends server?

Orsham
06-19-2008, 06:21 AM
I was going to suggest having age-restricted servers, but I don't think all the juvenile behaviour comes from juveniles. I agree there is a problem though. I turned off lvl 1-9 chat on Splitpaw last night because of a lengthy and childish 'discussion' about WoW. And the night before I had put some players on ignore.

Oh
06-19-2008, 07:18 AM
<cite>Orsham wrote:</cite><blockquote>I was going to suggest having age-restricted servers, but I don't think all the juvenile behaviour comes from juveniles. I agree there is a problem though. I turned off lvl 1-9 chat on Splitpaw last night because of a lengthy and childish 'discussion' about WoW. And the night before I had put some players on ignore.</blockquote><p>Age != maturity</p><p>Unfortunatly this has been proven many times. >.< hense why the idea of penalizing poor behavior is somewhat attractive model even thou there are alot of issues/concerns to really address in doing that.</p>

Orsham
06-19-2008, 07:27 AM
<cite>Frobozz wrote:</cite><blockquote><p>Hrm given the choice between playing with a server full of tattle-taleish, goodie-two-shoes type players and a server full of the worst of the worst undersexed, chuck norris joke spewing Barrens All-Stars  I'd probably need a week to think about it.</p><p> Is there some sort of middle tier?</p></blockquote>I'm certainly not a goodie-two-shoes, but I don't particularly want to read incessant squabbling and petty insults. It's not as if it's ever amusing.

Tenamdar
06-19-2008, 03:04 PM
The Legends server on EQ1 was a bit different as I saw it. It was geared around a web-interface and increased GM presence, which is nice, but for what it was, it was overpriced. My thought is that this a way to leverage EXISTING CSR staff to focus on where such attention is most desired, and give people options as to whether they want to play on such a server or not. Also, this is focused on community standards not on additional gameplay or live events. My intent is for this to be the SAME game, but different community "rules".The fact of the matter is, the leaving the community open without real enforced standards DOES turn-off some new players to sticking with the game. The goal is to provide options for different types of gamers. I'm not saying it's 100% perfect or exactly right, just a thought I wanted to share for feedback. Thanks! <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

Seidhkona
06-19-2008, 03:48 PM
I posted this reply on the original forum, though my post is still "awaiting moderation" there:<blockquote>I have to respond to the commentary as a member of the Lucan D’Lere server community.You are correct that Sony doesn’t do any active enforcement of community standards. If something is offensive, they expect community members to use /petition and report the problem. Action does get taken in such cases.On the other hand, examine the level 1-9 chat, which is where I assume you ran into the 733t-speak and Chuck Norris jokes and so forth. We get a lot of people trying the game. New characters are by default in the level 1-9 chat. This includes immature people whose parents never gave them a clue about appropriate social behavior.However, even by the time you get to level 10-19 chat, things have cleared up a lot. The immature unsupervised children (or those with childlike behavior, any way) have usually gotten frustrated with EQ2 and left. Or the community and the GM actions due to /petition have finally gotten them a clue.LDL is a roleplay server, but also remember that level chat is OOC. And also note that it is “roleplay suggested”, not “roleplay required”, much less “roleplay enforced”.Every server in every game is going to have its village idiots. Just like real life.But for the most part, past the first ten levels or so, the game complexity itself tends to weed out the worst offenders.</blockquote>

Mr. Dawki
06-19-2008, 04:50 PM
<cite>Tenamdar wrote:</cite><blockquote>* Chaos / Anything-goes * servers - Not referring to PvP, but in community standard enforcement. NOTHING is enforced here except for circumstances where action is required to protect the company from lawsuits. Naming policies not enforced, code of conduct not enforced, clothing optional, generally innappropriate chat in general channels (modified for forum post), you name it! For these, there would be a extremely visible warning geared to inform of exactly what these servers are when selecting these servers, but as a result, the monthly cost would only be $9.95/month (attractive to the lesser-mature). Minimal customer service presence required here.</blockquote>They have that now, it's called Guk, or the 70-79 chat on Unrest

Tenamdar
06-19-2008, 11:30 PM
Yes, you're right, but we DON'T currently have actual strictly enforced community standard servers... a.k.a. "Pristine" servers. My idea is to allow the choice to be made between the type of behavior you're interested in. The only choice you have now is /ignore or not to /ignore.. or /join or /leave general chat channels, which kills the sense of community as a whole within the server (or does it? perhaps that requires further thought..).. It's all about the options <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />