View Full Version : SOE就職情報

05-21-2008, 06:05 PM
現在以下のポジションがあります。 <p ><b><span style="font-size: 10pt;">Position Title:<span>  </span>International Customer Support Subject Matter Expert</span></b><span style="font-size: 10pt;"></span></p> <p ><b><span style="font-size: 10pt;">Department:<span>                 </span>Customer Service</span></b></p> <p ><b><span style="font-size: 10pt;">Reports To:<span>     </span><span> </span>International CS Manager</span></b><span style="font-size: 10pt;"></span></p> <p ><b><span style="font-size: 10pt;">Location:<span>         </span><span>            </span>San Diego</span></b></p> <p ><b><span style="font-size: 10pt;"> </span></b></p> <p ><b><span style="font-size: 10pt;"> </span></b></p> <p ><b><span style="font-size: 10pt;">SUMMARY</span></b></p> <p ><span style="font-size: 10pt;">With a knowledge base that is the first tier of customer support, that will be touched by more customers than any other avenue of support for our customers, the quality, structure and usefulness of this system needs to be of the utmost quality in terms of usefulness, timeliness and proficiency. There are over 13,000 entries in 7 different languages, with self-help and technical support articles for the entire SOE catalog of games. This position will be tasked with authoring, editing, review and publishing of knowledge base articles for their respective games on a continual basis as well as be responsible for a myriad of operational reports and data warehouse information in the public knowledgebase, internal knowledge base and internal wiki site.</span></p> <p ><b><span style="font-size: 10pt;"> </span></b></p> <p ><b><span style="font-size: 10pt;">ESSENTIAL DUTIES</span></b></p> <ul><li><span style="font-size: 10pt;">Organize, update and maintain the knowledge base for the International groups and games.</span></li><li><span style="font-size: 10pt;">Assist in reviewing proposed entries for game-related SME content data.</span></li><li><span style="font-size: 10pt;">Assisting in Publish/Expansion/Patch additions of title-specific KB entries. </span></li><li><span style="font-size: 10pt;">Review entries per title that come up for review. </span></li><li><span style="font-size: 10pt;">Review Customer Feedback about knowledge base articles.</span></li><li><span style="font-size: 10pt;">Knowledge Management Meeting/Game Update. </span></li><li><span style="font-size: 10pt;">Organize and update data and reports pertaining to International customer service operations.</span></li><li><span style="font-size: 10pt;">Assist in assuring that knowledge base articles and information is translated throughout the different languages for different games.</span></li><li><span style="font-size: 10pt;">Perform other related duties incidental to the work described herein</span></li></ul> <p ><b><span style="font-size: 10pt;"> </span></b></p> <p ><b><span style="font-size: 10pt;"> </span></b></p> <p ><b><span style="font-size: 10pt;">DESIRED SKILLS AND KNOWLEDGE</span></b></p> <ul><li><span style="font-size: 10pt;color: black;">MUST have proficiency with Microsoft Office Suite a</span><span style="font-size: 10pt;">nd HTML.</span></li><li><span style="font-size: 10pt;color: black;">Must possess excellent verbal and written communication skills. </span><span style="font-size: 10pt;"></span></li><li><span style="font-size: 10pt;">Have a strong ability to use logic and analytical reasoning to identify the strengths and weaknesses of (alternative) solutions, conclusions or approaches to problems.</span></li><li><span style="font-size: 10pt;color: black;">Has the ability to interact and develop strong working relationships with key partners in International localization, development, platform, and outside agencies/vendors</span><span style="font-size: 10pt;"></span></li><li><span style="font-size: 10pt;">Must have a strong sense of initiative, and ability to work without supervision. </span></li></ul> <p ><b><i><span style="font-size: 10pt;"> </span></i></b></p> <p ><b><span style="font-size: 10pt;">EDUCATION</span></b></p> <ul><li><span style="font-size: 10pt;">High School Diploma</span></li></ul> <p ><span> </span></p>