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Pogball
08-14-2007, 04:29 PM
Any chance you can do include other times such as GMT in the annoucements just to make us Euro's feel more included and stop me from wondering whether my server is up or  down. PDT bleh :p

Carvium
08-14-2007, 04:31 PM
Scheduling seperate times for the EU so it doesn't hit our prime time would be better. We weren't even included in the network status page on EQ2players when i checked earlier. no excuse really

Bloodfa
08-14-2007, 04:33 PM
<p>Well, except that you're European. <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /></p><p>I keed, I keeeed....</p>

Kryshael
08-14-2007, 04:44 PM
Im curious what the "normal" work hours for EU are? I would think something like us in the US. Probably around 8am-5pm or some such. Since SOE and all the maintenance is done in the US(aka PDT), Im sure those workers would love to come in on maintenance day at midnight just so that everyone in the EU could play. As it is, they are already coming to work 4 hours early just so that they can get a headstart on the fixes. Be patient and use a little common sense. Im sure you wouldnt want your normal 8am work time to be changed to midnight one day a week just so some bloke halfway across the world would be happy <img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" />

nuan
08-14-2007, 05:00 PM
<cite>Kryshael wrote:</cite><blockquote>Im curious what the "normal" work hours for EU are? I would think something like us in the US. Probably around 8am-5pm or some such. Since SOE and all the maintenance is done in the US(aka PDT), Im sure those workers would love to come in on maintenance day at midnight just so that everyone in the EU could play. As it is, they are already coming to work 4 hours early just so that they can get a headstart on the fixes. Be patient and use a little common sense. Im sure you wouldnt want your normal 8am work time to be changed to midnight one day a week just so some bloke halfway across the world would be happy <img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" /> </blockquote> Nice attitude there we are all right jack so [Removed for Content] the rest of you SoE always reats the None US player base as second class as long as those in the US are happy the rest of the world will just have to put up with it

Ravella
08-14-2007, 05:06 PM
<cite>nuandy wrote:</cite><blockquote><cite>Kryshael wrote:</cite><blockquote>Im curious what the "normal" work hours for EU are? I would think something like us in the US. Probably around 8am-5pm or some such. Since SOE and all the maintenance is done in the US(aka PDT), Im sure those workers would love to come in on maintenance day at midnight just so that everyone in the EU could play. As it is, they are already coming to work 4 hours early just so that they can get a headstart on the fixes. Be patient and use a little common sense. Im sure you wouldnt want your normal 8am work time to be changed to midnight one day a week just so some bloke halfway across the world would be happy <img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" /> </blockquote>Nice attitude there we are all right jack so [I cannot control my vocabulary] the rest of you SoE always reats the None US player base as second class as long as those in the US are happy the rest of the world will just have to put up with it </blockquote>The Europeans seem to be the ones giving attitude here lately. If they started maintenance earlier than 4am, then they affect the Pacific Rim (Australia and Asia) and if they start later, it affects you. There is no "perfect" time for a 10 hour maintenance, no matter what they do, they screw over someone in the world. This time around, it was your turn. Suck it up.

Pogball
08-14-2007, 05:22 PM
I know the time sucks from our point of view - SoE always have done this no matter what we say. However it would just be nice to see other times in the annoucements just to feel like we do exist and they at least know how they are affecting us and to stop us going 4PDT [Removed for Content] timer is that? *searches for US time clocks*

Norrsken
08-14-2007, 05:25 PM
<cite>Pogball wrote:</cite><blockquote>I know the time sucks from our point of view - SoE always have done this no matter what we say. However it would just be nice to see other times in the annoucements just to feel like we do exist and they at least know how they are affecting us and to stop us going 4PDT [Removed for Content] timer is that? *searches for US time clocks*</blockquote>I think its 8 hours behind on GMT. <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" />

baca'jow
08-14-2007, 05:32 PM
<p>Please just post the the times in GMT and PDT if you have to. Why should every European customer have to go and look up the differance when it would take one SOE guy 2 mins to do it and save a lot of hassle? I didn't even know what PDT stood for till today. Bah.</p><p>Also, as for maint times....The person who complained abot SOE staff having to come in early to work to do it is surely a staff member posting on an alt <img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" /> Both WoW and LOTRO have the capacity to do it so why not SOE. Anyway, SOE have done it different in the past. On SWG it used to be taken down at 4am GMT the day after US servers. Only thing about that is that people then complain they have to wait for new content that extra day when it comes along.</p>

DevlaZ
08-14-2007, 05:36 PM
<blockquote><i>The scheduled maintenance for today has been extended for two hours and should end at approximately 2:00 PM PDT (GMT-8. All affected services will be unavailable until that time. Thank you for your patience while we process these updates! </i>This was on <a href="http://eq2players.station.sony.com/" target="_blank" rel="nofollow">http://eq2players.station.sony.com/</a> </blockquote>

baca'jow
08-14-2007, 05:42 PM
<cite>DevlaZ wrote:</cite><blockquote><blockquote><i>The scheduled maintenance for today has been extended for two hours and should end at approximately 2:00 PM PDT (GMT-8. All affected services will be unavailable until that time. Thank you for your patience while we process these updates! </i>This was on <a href="http://eq2players.station.sony.com/" target="_blank" rel="nofollow">http://eq2players.station.sony.com/</a> </blockquote></blockquote> Ooooo....First announcement didn't have it but the update did. Someone listened <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /> Yay!

Pogball
08-14-2007, 05:42 PM
I dont really ever go to eq2 players since i dont pay for access. Since this is my main source of info and probably many others I'd like it posted here too... Plus if you follow links on the home page of this forum to eq2players you get All Servers Are Down Scheduled Downtime Updated - 08/13/2007 8:00 PM PDT All EQ2 US servers will be brought down for a scheduled maintenance on 8/14/2007 at 7:00 AM PDT. The estimated down time will be 7 hours. Scheduled Downtime - 08/08/2007 3:00 PM PDT Currently there are no scheduled downtimes . PDT ftl - do the GMT maths for us SoE  - make us feel wanted...

DevlaZ
08-14-2007, 05:47 PM
<cite>Pogball wrote:</cite><blockquote>I dont really ever go to eq2 players since i dont pay for access. Since this is my main source of info and probably many others I'd like it posted here too...</blockquote> It kind of was... <a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=376893" target="_blank" rel="nofollow">http://forums.station.sony.com/eq2/...topic_id=376893</a> Grimwell specifically said to check Eq2players.com for updates.

Tid
08-14-2007, 05:48 PM
[email protected] wrote: <blockquote>[email protected] wrote: The Europeans seem to be the ones giving attitude here lately. If they started maintenance earlier than 4am, then they affect the Pacific Rim (Australia and Asia) and if they start later, it affects you. There is no "perfect" time for a 10 hour maintenance, no matter what they do, they screw over someone in the world. This time around, it was your turn. Suck it up. </blockquote>I wouldn't start on us Europeans, we may get screwed in-game, but at least the real world doesnt hate us!

Pogball
08-14-2007, 05:52 PM
OK Grimwell says check eq2players - the above info on this page doesnt say extended by 2hrs and this is posted on the forums here *boggle* Its just a bit of a mess really. There should be one point of info for update info not here and eq2players. Or the info should be consistent on both... and in GMT too!!! Edit now it says Scheduled Downtime Updated - 08/13/2007 8:00 PM PDT All EQ2 US servers will be brought down for a scheduled maintenance on 8/14/2007 at 7:00 AM PDT. The estimated down time will be 9 hours. This forums here say 8+2 hrs - that makes 10hrs. EQ2players says 9hrs. Give me GMT!!! Add up correctly  AND JUST SAYS ALL US!!!  And why does it mention yesterdays at the top  - this is even more confusing... Sort it out SoE

Jagged Halo
08-14-2007, 05:55 PM
[email protected] wrote: <blockquote><cite>nuandy wrote:</cite><blockquote><cite>Kryshael wrote:</cite><blockquote>Im curious what the "normal" work hours for EU are? I would think something like us in the US. Probably around 8am-5pm or some such. Since SOE and all the maintenance is done in the US(aka PDT), Im sure those workers would love to come in on maintenance day at midnight just so that everyone in the EU could play. As it is, they are already coming to work 4 hours early just so that they can get a headstart on the fixes. Be patient and use a little common sense. Im sure you wouldnt want your normal 8am work time to be changed to midnight one day a week just so some bloke halfway across the world would be happy <img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" /> </blockquote>Nice attitude there we are all right jack so [I cannot control my vocabulary] the rest of you SoE always reats the None US player base as second class as long as those in the US are happy the rest of the world will just have to put up with it </blockquote>The Europeans seem to be the ones giving attitude here lately. If they started maintenance earlier than 4am, then they affect the Pacific Rim (Australia and Asia) and if they start later, it affects you. There is no "perfect" time for a 10 hour maintenance, no matter what they do, they screw over someone in the world. This time around, it was your turn. Suck it up. </blockquote>That would be true but for the fact the EU servers have been screwed over and treated like sexond class citizons for the past 3 years Very late hotfixes 3 or 4 days after us servers there was a time when they forgot to patch a load of hotfixes to the EU servers last year i remember blackguard having to appolagies foor the screw up we dont mind the patches being th following day what gets our goat is they can do this for 10 hours and right through prim time EU play from 1700-2300 CET but they wont do the 2 hour LU patches at the same time as US servers and give us on EU servers a chance of game wide first when new content is added I could also go through a list of broken patches the EU servers still got after US servers had hot fixes for them and we ended up waiting 4-5 days for the hotfix there also often no info on the boards on EQ2players as to downtime for EU servers but always the Downtime foir US servers this has got better since grimm took over as EQ2 cm though

Hun7
08-14-2007, 06:00 PM
Its getting oyut of hand this is *beep* i aint paying for looking at a offline sign and they extend the downtime alle the rim why dont they just write "Sorry we *beep* the servers we need more time to fix we a to lazy to do it fast" First 2 hours now we a upto 9 hmm

Tid
08-14-2007, 06:01 PM
/Waves to Alban <img src="/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY" />

Pogball
08-14-2007, 06:02 PM
Please dont derail my thread on a US vs EU time theme. I just want consistant info, in GMT (at least too) on all points of information access.

Koltr
08-14-2007, 06:03 PM
Goodness, the least they could do is unlock the chat room so those of us without lives could have a good time.

simpwrx02
08-14-2007, 06:05 PM
[email protected] wrote: <blockquote>[email protected] wrote: <blockquote>[email protected] wrote: The Europeans seem to be the ones giving attitude here lately. If they started maintenance earlier than 4am, then they affect the Pacific Rim (Australia and Asia) and if they start later, it affects you. There is no "perfect" time for a 10 hour maintenance, no matter what they do, they screw over someone in the world. This time around, it was your turn. Suck it up. </blockquote>I wouldn't start on us Europeans, we may get screwed in-game, but at least the real world doesnt hate us! </blockquote>Do you fell better now great comeback.  Why are you trying to bring politics to a game discussion board?

PlageuReaver
08-14-2007, 06:07 PM
[email protected] wrote: <blockquote>[email protected] wrote: <blockquote>[email protected] wrote: The Europeans seem to be the ones giving attitude here lately. If they started maintenance earlier than 4am, then they affect the Pacific Rim (Australia and Asia) and if they start later, it affects you. There is no "perfect" time for a 10 hour maintenance, no matter what they do, they screw over someone in the world. This time around, it was your turn. Suck it up. </blockquote>I wouldn't start on us Europeans, we may get screwed in-game, but at least the real world doesnt hate us! </blockquote> Payback? O.o

Jynnan
08-14-2007, 06:15 PM
[email protected] wrote: <blockquote> This time around, it was your turn. Suck it up. </blockquote><p> You're an idiot, Ravella; it's ALWAYS our turn!</p><p>There are EU servers and US servers, they COULD maintain them at different times, but they don't, that's why we complain!</p><p>Some people reckon that it's unreasonable for us to expect SoE people to come in at night to do these updates, but actually it's not unreasonable at all and in fact I'd be surprised if the server farms DON'T have people monitoring them 24 hours a day.</p>

Viron_X
08-14-2007, 06:18 PM
I know this isnt really gameplay related, but I wasnt sure where to put it. It seems most people who play EQ2 either don't understand time zones or how to use Google, so I've done the extensive legwork for all of you EU players... I typed "Time Zones" in google.  Happy now? <a href="http://www.timeanddate.com/worldclock/" target="_blank" rel="nofollow">http://www.timeanddate.com/worldclock/</a>

Norrsken
08-14-2007, 06:20 PM
<cite>Jynnan wrote:</cite><blockquote>[email protected] wrote: <blockquote> This time around, it was your turn. Suck it up. </blockquote><p> You're an idiot, Ravella; it's ALWAYS our turn!</p><p>There are EU servers and US servers, they COULD maintain them at different times, but they don't, that's why we complain!</p><p>Some people reckon that it's unreasonable for us to expect SoE people to come in at night to do these updates, but actually it's not unreasonable at all and in fact I'd be surprised if the server farms DON'T have people monitoring them 24 hours a day.</p></blockquote>Omg! I sure dont want a farm monkey to be doing updates. <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /> Those are the guys that pull the plug on a server because they need an power plug for another microwave. And I dont hink its a matter of possibility. I think its more a matter of making huge updates available all around the globe simultaneously.

Mictav
08-14-2007, 06:23 PM
i wish they let us know before the eta because i hate waiting 2 hours and bein told at the time server suppose ta be up thats i gotta wait another 2 then another 2 etc eyc its like teasing and it annoyin as ell.

Ravella
08-14-2007, 06:31 PM
<cite>Jynnan wrote:</cite><blockquote>[email protected] wrote: <blockquote> This time around, it was your turn. Suck it up. </blockquote><p> You're an idiot, Ravella; it's ALWAYS our turn!</p><p>There are EU servers and US servers, they COULD maintain them at different times, but they don't, that's why we complain!</p><p>Some people reckon that it's unreasonable for us to expect SoE people to come in at night to do these updates, but actually it's not unreasonable at all and in fact I'd be surprised if the server farms DON'T have people monitoring them 24 hours a day.</p></blockquote><p>For patches and updates, the EQ2 team gives you guys special downtimes so it doesn't interrupt your gametime. They gave you your own servers to reduce lag. If they had scheduled a 10 hour maintenance around your schedule, starting at, say, 4am GMT, that would be 8pm Pacific time, which is right in the middle of peak time for West Coast. Not to mention if they HAD split it, that would involve a 26 hour work day for the SOE employees (10 hours for US patches, 6 hour wait for Euro patch time, which isn't enough to constitute a "new" work day due to labor laws, and another 10 hours for Euro servers).</p><p>Look it sucks you guys lost a day of playtime, but honestly, I think the server maintenance that they are doing is for the best for everyone. One day is little to pay for hopefully months of better play on newly clean servers. Server maintenance is totally different than a normal patch, which SOE already accomodates for you guys. One stupid patch, and the whole continent is up in arms. Its really kind of silly, that's all I'm saying.  </p>

Sablehawk
08-14-2007, 06:39 PM
I just want to thank Sony for continuing the EQ1 tradition where server patches/maintenance are never done on time. One of the reasons I left eq1 honestly.  Today is my day off this week and I won't get to play very long at all due to a 8 hour maintenance turning into 12 hours. Nice to see nothing has changed

Norrsken
08-14-2007, 06:40 PM
<cite>Sablehawk wrote:</cite><blockquote>I just want to thank Sony for continuing the EQ1 tradition where server patches/maintenance are never done on time. One of the reasons I left eq1 honestly.  Today is my day off this week and I won't get to play very long at all due to a 8 hour maintenance turning into 12 hours. Nice to see nothing has changed </blockquote>Oh ffs. This is one of the very exceptional times when they take a long time to get something out. Really, the last time they took this longw as probably the release of EoF. 10 months or so ago? [Removed for Content], thats one fine tradition of always having long downtimes.

Sablehawk
08-14-2007, 06:47 PM
lol, I didn't say it happens every week if you would read the message.  I'm just saying that and ETA should be realistic so we know what to expect.  If I told my boss something would be done that affected this many people and I went over timeline I'd be canned. I mean seriously, isn't patching and cleaning done on test servers first to see how long it's going to take?  I understand the job can take a while and don't mind that.  what I mind is the expectations they set.  If they say it's going to be down for a day then that's fine, but if it goes past that them I get peeved.

nadym
08-14-2007, 06:49 PM
<span style="color: #cc0000">I know this isnt really gameplay related, but I wasnt sure where to put it. It seems most people who play EQ2 either don't understand time zones or how to use Google, so I've done the extensive legwork for all of you EU players... I typed "Time Zones" in google.  Happy now? <a href="http://www.timeanddate.com/worldclock/" target="_blank" rel="nofollow">http://www.timeanddate.com/worldclock/</a></span> <hr /> Omg i knew you were still alive, i knew it, i knew it. Einstein !! you are alive !!! So instead of asking the guy writing the notes on eq2players to add a +8 hours to the PDT (2 secs), there is more logic on 10.000 (?) customers from europe going to that page of yours to check and do the math? Use your head Captain America, we are not asking miracles, we are just asking for a little bit of love here on Europe, but heck we are paying customers, we know that we wont get any beta on legends of norrath, why the heck do they give betas on an event massively attended by americans not europeans? Do you think thats fair or (truth) you dont give a [I cannot control my vocabulary], well then shut up if we complain. Wow is expanding their market to other countries, languages, i expect the best for soe, but they dont go anywhere with such a narrowminded way to work with customers from other countries.

Ravella
08-14-2007, 06:59 PM
<p>I work primarily with the European counterpart of my company, and have to adjust times on the fly to know when I can and cannot contact them. I realize that adding 8 hours to a given time is a difficult task, and you've been given tools that will do the work for you (a calculator or the web pages linked) and you still refuse to use them and insist that someone else do the work for you.</p><p>Due to this, the patch downtimes will now be given in every time zone, because obviously, its too difficult for the SOE customers to figure it out, and its much less work for one person to type them all out.</p><p><img src="/smilies/2786c5c8e1a8be796fb2f726cca5a0fe.gif" border="0" alt="SMILEY" /></p><p>Or they will just continue to use their HQ time zone and let everyone else figure it out.</p>

mee
08-14-2007, 07:23 PM
<p>The E in ETA does stand for estimated, you know. <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /> What I think people need to understand is that they get that ETA assuming that everything will be right. Then they send in QA, who tests that it is in fact right, and sometimes it's not. So it gets bounced back and fixed, repatched, retested, and hopefully everything is right this time. </p><p>You really shouldn't criticize a game company that actually tests and fixes their product before making it available to the public. You'd certainly hear quite a lot of complaining if they didn't test it and nothing worked or several things were seriously borked. I mean, if you wanted untested stuff you could have played VG in Brad's regime. <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /></p><p>Sorry the EU folks are feeling second class. It's just the nature of the beast really. You're playing something from a specific time zone - so the downtime is scheduled in the working hours of the people at the company, not 2:00am or whatever. I'm not in that time zone either. It's cool they listened and added the time conversion though! </p>

Jagged Halo
08-15-2007, 06:54 AM
[email protected] wrote: <blockquote>/Waves to Alban <img src="/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY" /> </blockquote>your just not happy unless you trolling a forum are you i mean you even do it for a living <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

Thormiel
08-15-2007, 07:08 AM
<cite>nadym wrote:</cite><blockquote><span style="color: #cc0000">I know this isnt really gameplay related, but I wasnt sure where to put it. It seems most people who play EQ2 either don't understand time zones or how to use Google, so I've done the extensive legwork for all of you EU players... I typed "Time Zones" in google.  Happy now? <a href="http://www.timeanddate.com/worldclock/" target="_blank" rel="nofollow">http://www.timeanddate.com/worldclock/</a></span> <hr /> Omg i knew you were still alive, i knew it, i knew it. Einstein !! you are alive !!! So instead of asking the guy writing the notes on eq2players to add a +8 hours to the PDT (2 secs), there is more logic on 10.000 (?) customers from europe going to that page of yours to check and do the math? </blockquote>I live in Europe but not in the GMT time zone. I demand that they also add my time zone to announcements.

Owilliams
08-16-2007, 10:00 AM
<p>There certainly seem to be a large number of very MATH challenged players in EQ2.  </p><p>To the OP:</p><p>While I have absolutely no problem with SOE deciding to list GMT as a second, or even a PRIMARY, timezone in it's server scheduling... I have to wonder why you haven't learned the time difference from where you live to where SOE's game servers are and just do it in your head without giving it a second thought.  I know that I am in EDT, which is +3 to PDT and -5 from GMT... I have known this since probably the first few days of playing EQ1 and never had to ask for a translation from my timezone to that of the SOE servers OR the euro players I am friends with.</p><p>Here is the REAL reason that SOE uses PDT for all of it's announcement timestamps... the servers and corporate offices are in PDT.</p><p>No preference to any particular timezone is given by the folks at SOE, neither US or Euro. They operate in PDT and therefore the announcements are given in PDT and the work schedule revolves around PDT.  This is NO different than asian MMOPGs working in their timezones or euro MMOPGs working in theirs.</p><p>Do NOT mistake my intent here... I am not saying that SOE shouldn't bother to add GMT to it's notices, I am just saying that I am scratching my head a bit at why folks playing an online persistant world game, within short period of time, can't learn the simple math. I honestly do not mean this as any sort of dig or insult... it's just that when I play games that have timezone listings other than mine (INCLUDING EQ2), I think it a non-issue to adjust the times in my head automatically.  I am not a math wiz, it's merely simple 1st grade stuff.</p><p> I don't think SOE is favoring anyone... just working and listing times by the clock above their heads.</p><p>That should be expected I would think.</p><p>Happy Gaming,</p><p>--Orv</p>