Question regarding FF and reg problem

Amadic · 05-22-2007, 05:04 PM

Currently due to an error on the webpage I cannot register. Flying over from Dublin I would like to know if there is somwhat a reply regarding the registration stuff. I sent an email as suggested and waited for a few days now.

To be honest am disappointed that you ad on the european server, but cannot reply and poste a statement regarding this sign up error. It is a bit of planning and I would like o get some feedback.

Do you block euros, do you have a problem with the website or what's the story?

Ashlanne · 05-22-2007, 07:39 PM

What is the error you are receiving so I can send the info off.

Amadic · 05-23-2007, 03:55 AM

The last page in the registration process only refreshes after I tick the box (agree to terms above) and hit submit. On the bottom of the browser it reads Site error. I think in some other posting one mentioned java error.

I only heard this from european players so far, so it might related to the region we enter. I have tried various times with Firefox, IE 6.0, IE 7.0 from at least 4 different machines all the same error.

Arrinya · 05-24-2007, 02:15 PM

We tried to register from England here today and we had the same problems. You get to the final page, click accept on the terms and conditions then hit submit and it returns to the same page minus the submit or back a step button. It's very disappointing to say the least SMILEY

.

SG_01 · 05-24-2007, 04:15 PM

I'm beginning to think the registration page doesn't like us Euro people. The Netherlands here, and can't register either. Same problem.

Ashlanne · 05-24-2007, 04:57 PM

I sent an email along to get this looked into. Once I have info I will be sure to let you know.

Ashlanne · 05-24-2007, 05:55 PM

Can you try putting Canada or something similar?

Thanks!!

If that doesn't work please send me a PM

Arrinya · 05-24-2007, 06:54 PM

That worked, Ashlanne. I put Canada in for the Country and the Region. I'm successfully registered now, thanks!

Amadic · 05-27-2007, 05:36 PM

Worked for me as well.

Havocide · 05-28-2007, 05:54 PM

Surely that then goes against the TOC? You know providing all information correct at time of entering, or is that not on those conditions. *shrugs* I mean im not complainining, it just dont seem right. I've not yet registered but Id like to put England in if I can at least.

SG_01 · 05-29-2007, 06:07 PM

Hrmm, it's the billing page that's affected. I put in The Netherlands for my general account info, and put Canada on the billing page.

I am hoping it won't charge back though. Since basically that's wrong info for my card.

Havocide · 05-29-2007, 06:46 PM

SG_01 wrote:

Hrmm, it's the billing page that's affected. I put in The Netherlands for my general account info, and put Canada on the billing page.
I am hoping it won't charge back though. Since basically that's wrong info for my card.

Good point!

Magicbutterf · 06-01-2007, 07:21 PM

I am having this problem and I live in the US. Changing my billing country would probably seriously screw things up. Is there anything else i can do?

Havocide · 06-03-2007, 12:42 PM

had the same issue. Booked either way

Ashlanne · 06-04-2007, 05:31 PM

Emailed in to see what I can find out.

Thanks so much for your patience folks

Andr · 06-13-2007, 09:31 PM

Canada thing doesnt work for me. Uk as well.

Ashlanne · 06-13-2007, 09:42 PM

Andric wrote:

Canada thing doesnt work for me. Uk as well.

What was the time you last tried to register and was it with this account.

Taxider · 07-13-2007, 01:10 PM

We have 2 accounts and we registered them both. But heres our problem 1) when we looked under our server we only see 1 name but its on there twice. 2) we still haven't recieved an email conformation from SOE saying that we are registered. When we look under our billing history it shows that we have paid for it on each account. We have emailed SOE @ [email protected] about the problem but they still havent responed , so what do we do now?

05-24-2007, 02:15 PM	#4
Arrinya The Quiet Type Join Date: Feb 2007 Posts: 23	We tried to register from England here today and we had the same problems. You get to the final page, click accept on the terms and conditions then hit submit and it returns to the same page minus the submit or back a step button. It's very disappointing to say the least .

05-29-2007, 06:46 PM	#12
Havocide Journeyman Join Date: Jul 2006 Location: The Matrix Online Posts: 104	SG_01 wrote: Hrmm, it's the billing page that's affected. I put in The Netherlands for my general account info, and put Canada on the billing page. I am hoping it won't charge back though. Since basically that's wrong info for my card. Good point!

06-13-2007, 09:42 PM	#17
Ashlanne Project Manager Join Date: Apr 2005 Posts: 374	Andric wrote: Canada thing doesnt work for me. Uk as well. What was the time you last tried to register and was it with this account.

05-22-2007, 05:04 PM	#1
Amadic Newbie Join Date: Aug 2006 Posts: 5	Currently due to an error on the webpage I cannot register. Flying over from Dublin I would like to know if there is somwhat a reply regarding the registration stuff. I sent an email as suggested and waited for a few days now. To be honest am disappointed that you ad on the european server, but cannot reply and poste a statement regarding this sign up error. It is a bit of planning and I would like o get some feedback. Do you block euros, do you have a problem with the website or what's the story?

05-22-2007, 07:39 PM	#2
Ashlanne Project Manager Join Date: Apr 2005 Posts: 374	What is the error you are receiving so I can send the info off.

05-23-2007, 03:55 AM	#3
Amadic Newbie Join Date: Aug 2006 Posts: 5	The last page in the registration process only refreshes after I tick the box (agree to terms above) and hit submit. On the bottom of the browser it reads Site error. I think in some other posting one mentioned java error. I only heard this from european players so far, so it might related to the region we enter. I have tried various times with Firefox, IE 6.0, IE 7.0 from at least 4 different machines all the same error.

05-24-2007, 04:15 PM	#5
SG_01 Valued Contributor Join Date: Jul 2006 Posts: 96	I'm beginning to think the registration page doesn't like us Euro people. The Netherlands here, and can't register either. Same problem.

05-24-2007, 04:57 PM	#6
Ashlanne Project Manager Join Date: Apr 2005 Posts: 374	I sent an email along to get this looked into. Once I have info I will be sure to let you know.

05-24-2007, 05:55 PM	#7
Ashlanne Project Manager Join Date: Apr 2005 Posts: 374	Can you try putting Canada or something similar? Thanks!! If that doesn't work please send me a PM

05-24-2007, 06:54 PM	#8
Arrinya The Quiet Type Join Date: Feb 2007 Posts: 23	That worked, Ashlanne. I put Canada in for the Country and the Region. I'm successfully registered now, thanks!

05-27-2007, 05:36 PM	#9
Amadic Newbie Join Date: Aug 2006 Posts: 5	Worked for me as well.

05-28-2007, 05:54 PM	#10
Havocide Journeyman Join Date: Jul 2006 Location: The Matrix Online Posts: 104	Surely that then goes against the TOC? You know providing all information correct at time of entering, or is that not on those conditions. shrugs I mean im not complainining, it just dont seem right. I've not yet registered but Id like to put England in if I can at least.

05-29-2007, 06:07 PM	#11
SG_01 Valued Contributor Join Date: Jul 2006 Posts: 96	Hrmm, it's the billing page that's affected. I put in The Netherlands for my general account info, and put Canada on the billing page. I am hoping it won't charge back though. Since basically that's wrong info for my card.

06-01-2007, 07:21 PM	#13
Magicbutterf Newbie Join Date: Jul 2006 Posts: 1	I am having this problem and I live in the US. Changing my billing country would probably seriously screw things up. Is there anything else i can do?

06-03-2007, 12:42 PM	#14
Havocide Journeyman Join Date: Jul 2006 Location: The Matrix Online Posts: 104	had the same issue. Booked either way

06-04-2007, 05:31 PM	#15
Ashlanne Project Manager Join Date: Apr 2005 Posts: 374	Emailed in to see what I can find out. Thanks so much for your patience folks

06-13-2007, 09:31 PM	#16
Andr Newbie Join Date: Jul 2006 Posts: 3	Canada thing doesnt work for me. Uk as well.

07-13-2007, 01:10 PM	#18
Taxider Newbie Join Date: Jul 2007 Posts: 2	We have 2 accounts and we registered them both. But heres our problem 1) when we looked under our server we only see 1 name but its on there twice. 2) we still haven't recieved an email conformation from SOE saying that we are registered. When we look under our billing history it shows that we have paid for it on each account. We have emailed SOE @ [email protected] about the problem but they still havent responed , so what do we do now?