Why am I being punished for being a long-standing Station Access Subscriber?

Barsham · 03-31-2012, 11:28 PM

New subscribers with "Gold" level accounts can purchase Character Transfer tokens in the Marketplace, and can Gift Marketplace items. I have been a Station Access subscriber for over 7 years and I can do neither. When I contact support they simply say I need to contact them directly to transfer a character, and that I cannot gift items... What's up with that? It seems like it should be an easy fix, yet this has been going on since the launch of DoV... Can someone explain why this is the case and why it cannot be addressed???

Thanks!

Morgania434 · 05-14-2012, 04:14 PM

It would probably be due to the P7s1 deal and how they have it set up for that deal.

TSR-AlexS · 05-18-2012, 09:24 PM

Barsham wrote:

New subscribers with "Gold" level accounts can purchase Character Transfer tokens in the Marketplace, and can Gift Marketplace items. I have been a Station Access subscriber for over 7 years and I can do neither. When I contact support they simply say I need to contact them directly to transfer a character, and that I cannot gift items... What's up with that? It seems like it should be an easy fix, yet this has been going on since the launch of DoV... Can someone explain why this is the case and why it cannot be addressed???
Thanks!

Barsham, I'm sorry your having issues seeing the token and gifting in the game. This has been a known issue and we are working to find a fix to this. Please contact our support team so we can find alternative solutions to your issue. You are more than welcome to send me a PM with your ticket reference number so I can personally assist you.

EverQuest II gifting information

05-18-2012, 09:24 PM	#3
TSR-AlexS Customer Service Join Date: Feb 2012 Posts: 435	Barsham wrote: New subscribers with "Gold" level accounts can purchase Character Transfer tokens in the Marketplace, and can Gift Marketplace items. I have been a Station Access subscriber for over 7 years and I can do neither. When I contact support they simply say I need to contact them directly to transfer a character, and that I cannot gift items... What's up with that? It seems like it should be an easy fix, yet this has been going on since the launch of DoV... Can someone explain why this is the case and why it cannot be addressed??? Thanks! Barsham, I'm sorry your having issues seeing the token and gifting in the game. This has been a known issue and we are working to find a fix to this. Please contact our support team so we can find alternative solutions to your issue. You are more than welcome to send me a PM with your ticket reference number so I can personally assist you. EverQuest II gifting information __________________ Alexander S Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

03-31-2012, 11:28 PM	#1
Barsham Loremaster Join Date: Jan 2006 Posts: 3	New subscribers with "Gold" level accounts can purchase Character Transfer tokens in the Marketplace, and can Gift Marketplace items. I have been a Station Access subscriber for over 7 years and I can do neither. When I contact support they simply say I need to contact them directly to transfer a character, and that I cannot gift items... What's up with that? It seems like it should be an easy fix, yet this has been going on since the launch of DoV... Can someone explain why this is the case and why it cannot be addressed??? Thanks!

05-14-2012, 04:14 PM	#2
Morgania434 Lord Join Date: Oct 2010 Posts: 180	It would probably be due to the P7s1 deal and how they have it set up for that deal.