Subscription Page is Broken

CityKitty · 01-03-2012, 03:39 PM

Greetings

I have been trying for quite some time now to access my account info so I can change my subscription plan but, everytime I access the Game Pass Info page I get "We have encountered a system error while processing your request.Please try again later.We apologize for the inconvenience.If you continue to encounter this error, please contact Customer Service at http://support.station.sony.com" and clicking that link just sends me back to start the loop all over again.

I've cleared my browser cache and tried to access with both Firefox and Internet Explorer. I need access to my account soon as I think my subscription is about to expire and I won't have a way to renew.

Can someone please check into this?

Falein · 01-03-2012, 07:15 PM

same issue here... last time I had issues with the page to cancel my EQ2 account (I am trying to return today) it took a few days via email to get a response...

CityKitty · 01-03-2012, 07:38 PM

Yes, support did present the option:

2) Through Email Support at http://www.station.com/kb, by clicking on the "Email Support" tab to email a Technical Support Representative.

but there is no Email support tab. Who did you send the mail to?

01-03-2012, 07:15 PM	#2
Falein Loremaster Join Date: Jul 2007 Posts: 7	same issue here... last time I had issues with the page to cancel my EQ2 account (I am trying to return today) it took a few days via email to get a response... __________________

01-03-2012, 03:39 PM	#1
CityKitty Loremaster Join Date: Nov 2008 Location: Vancouver BC Canada Posts: 32	Greetings I have been trying for quite some time now to access my account info so I can change my subscription plan but, everytime I access the Game Pass Info page I get "We have encountered a system error while processing your request.Please try again later.We apologize for the inconvenience.If you continue to encounter this error, please contact Customer Service at http://support.station.sony.com" and clicking that link just sends me back to start the loop all over again. I've cleared my browser cache and tried to access with both Firefox and Internet Explorer. I need access to my account soon as I think my subscription is about to expire and I won't have a way to renew. Can someone please check into this?

01-03-2012, 07:38 PM	#3
CityKitty Loremaster Join Date: Nov 2008 Location: Vancouver BC Canada Posts: 32	Yes, support did present the option: 2) Through Email Support at http://www.station.com/kb, by clicking on the "Email Support" tab to email a Technical Support Representative. but there is no Email support tab. Who did you send the mail to?