Unable t log in

Mystfit · 11-01-2011, 03:11 PM

Was on one accut, switched to another and then BACK to first account (busy alt day) and now can't get in game. Says user name and pasword wrong (which they are not), any thoughts?

Of course posting this....and I knew it would...resolved it.... SMILEY Where's the delete message button!

TSR-JoshuaM · 11-01-2011, 03:29 PM

Hey as long as its fixed right? SMILEY We are having maintenance at the moment which might cause temporary interruptions but the services will stay up. If you run in to anything similar just give it a minute and try again.

Bequick · 11-01-2011, 05:49 PM

I've been trying to log in all day from Station Launcher. What a joke! It continues to say "invalid username or password". Got some bozo on the phone...he could log in but couldn't explain why I couldn't. I've now changed my password which allows me to log into this account EQII - Players but still won't work on Station Launch.

This may be a good reason to cancel the account and spend more time in RL.

TSR-JoshuaM · 11-01-2011, 07:08 PM

Bequick wrote:

I've been trying to log in all day from Station Launcher. What a joke! It continues to say "invalid username or password". Got some bozo on the phone...he could log in but couldn't explain why I couldn't. I've now changed my password which allows me to log into this account EQII - Players but still won't work on Station Launch.
This may be a good reason to cancel the account and spend more time in RL.

There's a few things you can try that are really quick. Please click Start > Control Panel > Internet Options > Advanced Tab > Scroll through the settings to the security section > Uncheck the box that reads "Do not save encrypted pages to disk" > Click Apply/OK. Restart the LaunchPad and try again. If that does not resolve the issue I would also recommend updating to our latest LaunchPad for Everquest which I've linked for you below. Get the full download version. You can direct it to install a new copy over your existing EQII game folder to avoid any re-downloading of the game files themselves.

[EQII] LaunchPad

Ceeyia · 11-03-2011, 12:16 PM

I'm having the same issue "Unable to log in, check Station Name and Password".

The security setting for encrypted pages is defaulted to unchecked, made sure flash was updated, installed full download from the provided link and still nada.

I KNOW that my password is correct because I was able to sign into the forums... Help? /slight panic

Tobbe2k · 11-03-2011, 12:21 PM

Having the same problem, unable to log in.. on either of my accs..

Gadfly299 · 11-03-2011, 12:26 PM

Fully updated, latest Flash, Box defaulted to unchecked, No Joy here either.

DerEraSesor · 11-03-2011, 12:33 PM

Same here (EU) and also for my DCUO.

Foosa · 11-03-2011, 12:42 PM

I am also having the same problem with the launcher i downloaded from the website, the one time i was able to get past the login i got the error #2. i can get in fine on the other computer using the older station launcher that was already loged in. followed the directions above and still nothing

TSR-JamisonW · 11-03-2011, 12:45 PM

There's something up with the login servers. We're looking at it now. We'll get that up asap.

Arakazi · 11-03-2011, 12:45 PM

I'm unable to log in too using the EQ2 launcher. Well, I managed to log in one after about 15 attempts to the preloading screen, but everytime I clicked "start game" I got "error code 2". So I restarted, and have been unable to log on since.

Takamori · 11-03-2011, 12:47 PM

Also unable to log in to game or account on website. Can log in to forums (obviously).

Takamori · 11-03-2011, 12:54 PM

And now I can log into the website account, but still not into the game.

JJJameson · 11-03-2011, 01:02 PM

same probs over here *wave*

that s4ck3, i just subscribed EQ2 a few moments ago and guess what...murphys law hits hard

Arrowcast · 11-03-2011, 01:10 PM

Since I can't get in either, I figured I try bypassing the launcher and just using the EXE file. I got to the game, but none of my characters were there. I can also log into LoN just fine so it's just the main game.

Redneckzombie · 11-03-2011, 01:11 PM

Same thing here, can't login. At least they are aware of the problem so this should hopefully be resolved soon.

JJJameson · 11-03-2011, 01:13 PM

trying EXE gives me: "no game assets found. please launch the game from the patcher."

Kair · 11-03-2011, 01:16 PM

Any idea how long it is gonna take..? I'm home sick and this is what I was planning on doing all day! Oh how my plans are ruined!

WanyenII · 11-03-2011, 01:30 PM

Not to suggest this is the issue, or even closely related, but I have been running the streaming client this past summer, and the asset cache shrunk dramatically over what it originally and noramlly had been. Its now in the neighborhood of 7 mb (yes, megabytes), where typically it was several gigabytes worth. At one point I had over 10 gb's streamed for the game client early in the process, and now its 1.37 gbs (one point three seven gigabytes). Something is odd.

TSR-JoshuaM · 11-03-2011, 02:15 PM

We apologize for the interruption this morning. It should be resolved at this time but if you are having continued login issues please do not hesitate to let us know.

Throbus · 11-07-2011, 12:14 PM

My wife has tried all of these suggestions, and still gets the message, "You do not have a Everquest II account." She does, it is currently paid for, and she has been playing since the beginning of the game. She was playing on Friday, 11/4/11, and was kicked out of the game. Since then, she has had this message on the launcher after she has entered her station name and password each time she has tried to log on. She is Timon on the Oasis server.

TSR-JoshuaM · 11-07-2011, 04:50 PM

Pumbba@Befallen wrote:

My wife has tried all of these suggestions, and still gets the message, "You do not have a Everquest II account." She does, it is currently paid for, and she has been playing since the beginning of the game. She was playing on Friday, 11/4/11, and was kicked out of the game. Since then, she has had this message on the launcher after she has entered her station name and password each time she has tried to log on. She is Timon on the Oasis server.

Please PM me her Station Name.

Throbus · 11-07-2011, 05:35 PM

Actually, the problem has been resolved. Thanks for your help.

TSR-JoshuaM · 11-07-2011, 05:37 PM

I would say You're welcome but I didn't do anything SMILEY

Glad to hear it's resolved and see you both in game!!!

Befallen_Valgav · 11-10-2011, 02:08 AM

My problem is not resolved unfortunatly. I still cannot log in

TSR-JoshuaM · 11-10-2011, 04:53 PM

Mysticalward@Antonia Bayle wrote:

My problem is not resolved unfortunatly. I still cannot log in

Be more specific.

What errors do you receive? Where in the login process does it fail? Which patcher are you using?

CyberQueen · 11-12-2011, 06:43 PM

I'm still having issues and it's running close to 3 hours now. I have tried all the suggestions and even sent TSR-JoshuaM a PM with the tracert and pathping and no response. Station ID is [Redacted]

Edit - For your account security and safety, please refrain from posting login/password info, thanks!

TSR-JoshuaM · 11-12-2011, 06:58 PM

Please remove your station name from your post. I'm going over the info now.

Therendil · 11-12-2011, 07:19 PM

I posted in another thread here that my network diagnostics showed that my login failures were due to problems at a major net hub in Chicago. That's resolved now apparently.

A problem at a bottleneck point like that could give headaches to people in lots of places.

-= Therendil =-

11-01-2011, 03:11 PM	#1
Mystfit Loremaster Join Date: Sep 2005 Posts: 2,984	Was on one accut, switched to another and then BACK to first account (busy alt day) and now can't get in game. Says user name and pasword wrong (which they are not), any thoughts? Of course posting this....and I knew it would...resolved it.... Where's the delete message button! __________________

11-01-2011, 07:08 PM	#4
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Bequick wrote: I've been trying to log in all day from Station Launcher. What a joke! It continues to say "invalid username or password". Got some bozo on the phone...he could log in but couldn't explain why I couldn't. I've now changed my password which allows me to log into this account EQII - Players but still won't work on Station Launch. This may be a good reason to cancel the account and spend more time in RL. There's a few things you can try that are really quick. Please click Start > Control Panel > Internet Options > Advanced Tab > Scroll through the settings to the security section > Uncheck the box that reads "Do not save encrypted pages to disk" > Click Apply/OK. Restart the LaunchPad and try again. If that does not resolve the issue I would also recommend updating to our latest LaunchPad for Everquest which I've linked for you below. Get the full download version. You can direct it to install a new copy over your existing EQII game folder to avoid any re-downloading of the game files themselves. [EQII] LaunchPad __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

11-03-2011, 02:15 PM	#20
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	We apologize for the interruption this morning. It should be resolved at this time but if you are having continued login issues please do not hesitate to let us know. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

11-07-2011, 12:14 PM	#21
Throbus Loremaster Join Date: Nov 2004 Location: Boone, NC USA Posts: 44	My wife has tried all of these suggestions, and still gets the message, "You do not have a Everquest II account." She does, it is currently paid for, and she has been playing since the beginning of the game. She was playing on Friday, 11/4/11, and was kicked out of the game. Since then, she has had this message on the launcher after she has entered her station name and password each time she has tried to log on. She is Timon on the Oasis server. __________________ Pumbba Soldiers of Fortune Befallen server

11-07-2011, 04:50 PM	#22
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Pumbba@Befallen wrote: My wife has tried all of these suggestions, and still gets the message, "You do not have a Everquest II account." She does, it is currently paid for, and she has been playing since the beginning of the game. She was playing on Friday, 11/4/11, and was kicked out of the game. Since then, she has had this message on the launcher after she has entered her station name and password each time she has tried to log on. She is Timon on the Oasis server. Please PM me her Station Name. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

11-01-2011, 03:29 PM	#2
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Hey as long as its fixed right? We are having maintenance at the moment which might cause temporary interruptions but the services will stay up. If you run in to anything similar just give it a minute and try again. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

11-01-2011, 05:49 PM	#3
Bequick Loremaster Join Date: Dec 2004 Posts: 14	I've been trying to log in all day from Station Launcher. What a joke! It continues to say "invalid username or password". Got some bozo on the phone...he could log in but couldn't explain why I couldn't. I've now changed my password which allows me to log into this account EQII - Players but still won't work on Station Launch. This may be a good reason to cancel the account and spend more time in RL.

11-03-2011, 12:16 PM	#5
Ceeyia Server: Najena Guild: Nefarious Rank: Senior Officer Loremaster Join Date: May 2007 Posts: 27	I'm having the same issue "Unable to log in, check Station Name and Password". The security setting for encrypted pages is defaulted to unchecked, made sure flash was updated, installed full download from the provided link and still nada. I KNOW that my password is correct because I was able to sign into the forums... Help? /slight panic

11-03-2011, 12:21 PM	#6
Tobbe2k Loremaster Join Date: Nov 2005 Posts: 3	Having the same problem, unable to log in.. on either of my accs..

11-03-2011, 12:26 PM	#7
Gadfly299 Lord Join Date: Dec 2010 Posts: 28	Fully updated, latest Flash, Box defaulted to unchecked, No Joy here either.

11-03-2011, 12:33 PM	#8
DerEraSesor Loremaster Join Date: Nov 2004 Posts: 7	Same here (EU) and also for my DCUO.

11-03-2011, 12:42 PM	#9
Foosa Server: Kithicor Guild: Dirty Laundry Rank: Goober & Ugly Loremaster Join Date: Nov 2006 Posts: 22	I am also having the same problem with the launcher i downloaded from the website, the one time i was able to get past the login i got the error #2. i can get in fine on the other computer using the older station launcher that was already loged in. followed the directions above and still nothing

11-03-2011, 12:45 PM	#10
TSR-JamisonW Customer Service Join Date: Oct 2008 Posts: 486	There's something up with the login servers. We're looking at it now. We'll get that up asap.

11-03-2011, 12:45 PM	#11
Arakazi Lord Join Date: May 2010 Posts: 4	I'm unable to log in too using the EQ2 launcher. Well, I managed to log in one after about 15 attempts to the preloading screen, but everytime I clicked "start game" I got "error code 2". So I restarted, and have been unable to log on since.

11-03-2011, 12:47 PM	#12
Takamori Loremaster Join Date: Nov 2004 Posts: 18	Also unable to log in to game or account on website. Can log in to forums (obviously).

11-03-2011, 12:54 PM	#13
Takamori Loremaster Join Date: Nov 2004 Posts: 18	And now I can log into the website account, but still not into the game.

11-03-2011, 01:02 PM	#14
JJJameson Newbie Join Date: Nov 2011 Posts: 3	same probs over here wave that s4ck3, i just subscribed EQ2 a few moments ago and guess what...murphys law hits hard

11-03-2011, 01:10 PM	#15
Arrowcast Loremaster Join Date: Dec 2004 Posts: 1	Since I can't get in either, I figured I try bypassing the launcher and just using the EXE file. I got to the game, but none of my characters were there. I can also log into LoN just fine so it's just the main game.

11-03-2011, 01:11 PM	#16
Redneckzombie Loremaster Join Date: Nov 2004 Posts: 31	Same thing here, can't login. At least they are aware of the problem so this should hopefully be resolved soon.

11-03-2011, 01:13 PM	#17
JJJameson Newbie Join Date: Nov 2011 Posts: 3	trying EXE gives me: "no game assets found. please launch the game from the patcher."

11-03-2011, 01:16 PM	#18
Kair Guardian Join Date: Dec 2010 Posts: 2	Any idea how long it is gonna take..? I'm home sick and this is what I was planning on doing all day! Oh how my plans are ruined!

11-03-2011, 01:30 PM	#19
WanyenII Loremaster Join Date: Apr 2008 Posts: 145	Not to suggest this is the issue, or even closely related, but I have been running the streaming client this past summer, and the asset cache shrunk dramatically over what it originally and noramlly had been. Its now in the neighborhood of 7 mb (yes, megabytes), where typically it was several gigabytes worth. At one point I had over 10 gb's streamed for the game client early in the process, and now its 1.37 gbs (one point three seven gigabytes). Something is odd.

11-07-2011, 05:35 PM	#23
Throbus Loremaster Join Date: Nov 2004 Location: Boone, NC USA Posts: 44	Actually, the problem has been resolved. Thanks for your help. __________________ Pumbba Soldiers of Fortune Befallen server

11-07-2011, 05:37 PM	#24
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	I would say You're welcome but I didn't do anything Glad to hear it's resolved and see you both in game!!! __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

11-10-2011, 02:08 AM	#25
Befallen_Valgav Loremaster Join Date: Nov 2004 Posts: 81	My problem is not resolved unfortunatly. I still cannot log in

11-10-2011, 04:53 PM	#26
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Mysticalward@Antonia Bayle wrote: My problem is not resolved unfortunatly. I still cannot log in Be more specific. What errors do you receive? Where in the login process does it fail? Which patcher are you using? __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

11-12-2011, 06:43 PM	#27
CyberQueen Loremaster Join Date: Nov 2004 Posts: 2	I'm still having issues and it's running close to 3 hours now. I have tried all the suggestions and even sent TSR-JoshuaM a PM with the tracert and pathping and no response. Station ID is [Redacted] Edit - For your account security and safety, please refrain from posting login/password info, thanks!

11-12-2011, 06:58 PM	#28
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Please remove your station name from your post. I'm going over the info now. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

11-12-2011, 07:19 PM	#29
Therendil Loremaster Join Date: May 2008 Posts: 327	I posted in another thread here that my network diagnostics showed that my login failures were due to problems at a major net hub in Chicago. That's resolved now apparently. A problem at a bottleneck point like that could give headaches to people in lots of places. -= Therendil =- __________________