Gifting Problem

Rebu · 10-20-2011, 05:49 PM

For some reason it is saying I need to of been a active subscriber for more than one continuos month. I have been yet its still grey out. Is there any way this can be fixed?

TSR-JoshuaM · 10-20-2011, 05:53 PM

Rebu wrote:

For some reason it is saying I need to of been a active subscriber for more than one continuos month. I have been yet its still grey out. Is there any way this can be fixed?

I am personally tracking these issues but I do need you to open a support ticket and give me the incident number. I have a report going out on this shortly here so if you can get it to me in the next 30 minutes you'll be included in this batch.

Rebu · 10-20-2011, 06:45 PM

Hello, and thank you much. 111020-000838, trying to get a friend a mount before the sell is over. >.<

TSR-JoshuaM · 10-20-2011, 07:17 PM

I sent you some information on the ticket, please give it quick read SMILEY

screenid · 10-20-2011, 07:40 PM

111020-000934 = my ticket on gifting

TSR-JoshuaM · 10-20-2011, 07:48 PM

Sorry SMILEY

IceStormx · 10-21-2011, 05:56 PM

Exact same problem

Reference Number

111006-000713

Reference Number

111005-001196

Taedo · 10-22-2011, 02:23 PM

Same Issue: #111022-000399

IceStormx · 11-07-2011, 04:12 PM

Still unable to gift 3 months later I would really like to see some people fired over this patch that broke all 3 of my accounts

I have tried forum live txt support petitions and phone support and all no help what so ever

TSR-JoshuaM · 11-07-2011, 04:29 PM

IceStormx wrote:

Still unable to gift 3 months later I would really like to see some people fired over this patch that broke all 3 of my accounts
I have tried forum live txt support petitions and phone support and all no help what so ever

If you have a complaint on any level of service you received you are more than welcome to open a ticket or to contact our support staff directly to report it.

As for your issue you do not have over 30 days of paid, recurring, subscription time which makes you ineligible to gift. You are welcome to PM me and I'll explain it in more detail. No one broke your account you never met the requirements to gift.

IceStormx · 11-07-2011, 04:47 PM

TSR-JoshuaM wrote:

IceStormx wrote:
Still unable to gift 3 months later I would really like to see some people fired over this patch that broke all 3 of my accounts
I have tried forum live txt support petitions and phone support and all no help what so ever
If you have a complaint on any level of service you received you are more than welcome to open a ticket or to contact our support staff directly to report it.
As for your issue you do not have over 30 days of paid, recurring, subscription time which makes you ineligible to gift. You are welcome to PM me and I'll explain it in more detail. No one broke your account you never met the requirements to gift.

I never had any problems until a patch was released and broke all 3 of my accounts

and I did had it active for over 60days before today and yes your developers and programers broke my accounts or I would not be having any issues at all it happened exactly after you guys pushed those patches as usual

when I called support on phone they recommended DC Universe when I asked what is another good game that works I was like thats made by the same guys that broke my accounts here noway

TSR-JoshuaM · 11-07-2011, 04:57 PM

IceStormx wrote:

TSR-JoshuaM wrote:
IceStormx wrote:
Still unable to gift 3 months later I would really like to see some people fired over this patch that broke all 3 of my accounts
I have tried forum live txt support petitions and phone support and all no help what so ever
If you have a complaint on any level of service you received you are more than welcome to open a ticket or to contact our support staff directly to report it.
As for your issue you do not have over 30 days of paid, recurring, subscription time which makes you ineligible to gift. You are welcome to PM me and I'll explain it in more detail. No one broke your account you never met the requirements to gift.
I never had any problems until a patch was released and broke all 3 of my accounts
and I did had it active for over 60days before today and yes your developers and programers broke my accounts or I would not be having any issues at all it happened exactly after you guys pushed those patches as usual
when I called support on phone they recommended DC Universe when I asked what is another good game that works I was like thats made by the same guys that broke my accounts here noway

The patch introduced the new restrictions on gifting. Your accounts are not broken, nothing was broken, you are not eligible to gift because you do not meet the requirements.

Scrag · 11-15-2011, 12:52 PM

Same issue; just entered the ticket: 111115-000344

TSR-JoshuaM · 11-15-2011, 01:53 PM

Got you added to me report. We apologize for the inconvenience.

Hevensent · 12-28-2011, 03:04 PM

111228-000704

unable to gift on my account or my wife's account this ticket is for mine

Metaphysix · 12-28-2011, 04:12 PM

If you're an SOE All Access Subscriber, your LACK of answer is here.

http://forums.station.sony.com/eq2/...topic_id=512284

Why SOE hasn't made a sticky, or at least had the deceny to respond here on thr forums, with some kind of time on fixing it (or even that they're aware of the issue) is beyond me. I've always had good experiences with SOE till this. But it's a huge issue for folks that bought SC in bulk, that simply can't use it for everything.

Ruined my guilds secret santa program and as part of the same bug, I can't transfer to play with my friends. :

10-20-2011, 05:53 PM	#2
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Rebu wrote: For some reason it is saying I need to of been a active subscriber for more than one continuos month. I have been yet its still grey out. Is there any way this can be fixed? I am personally tracking these issues but I do need you to open a support ticket and give me the incident number. I have a report going out on this shortly here so if you can get it to me in the next 30 minutes you'll be included in this batch. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

10-20-2011, 07:17 PM	#4
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	I sent you some information on the ticket, please give it quick read __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

10-20-2011, 07:40 PM	#5
screenid Loremaster Join Date: Nov 2004 Posts: 411	111020-000934 = my ticket on gifting __________________

10-20-2011, 07:48 PM	#6
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Sorry __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

10-21-2011, 05:56 PM	#7
IceStormx Loremaster Join Date: Aug 2005 Posts: 180	Exact same problem Reference Number 111006-000713 Reference Number 111005-001196 __________________

10-20-2011, 05:49 PM	#1
Rebu Lord Join Date: Mar 2010 Posts: 10	For some reason it is saying I need to of been a active subscriber for more than one continuos month. I have been yet its still grey out. Is there any way this can be fixed?

10-20-2011, 06:45 PM	#3
Rebu Lord Join Date: Mar 2010 Posts: 10	Hello, and thank you much. 111020-000838, trying to get a friend a mount before the sell is over. >.<

10-22-2011, 02:23 PM	#8
Taedo Loremaster Join Date: Jun 2005 Posts: 1	Same Issue: #111022-000399

11-07-2011, 04:12 PM	#9
IceStormx Loremaster Join Date: Aug 2005 Posts: 180	Still unable to gift 3 months later I would really like to see some people fired over this patch that broke all 3 of my accounts I have tried forum live txt support petitions and phone support and all no help what so ever __________________

11-07-2011, 04:29 PM	#10
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	IceStormx wrote: Still unable to gift 3 months later I would really like to see some people fired over this patch that broke all 3 of my accounts I have tried forum live txt support petitions and phone support and all no help what so ever If you have a complaint on any level of service you received you are more than welcome to open a ticket or to contact our support staff directly to report it. As for your issue you do not have over 30 days of paid, recurring, subscription time which makes you ineligible to gift. You are welcome to PM me and I'll explain it in more detail. No one broke your account you never met the requirements to gift. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

11-07-2011, 04:47 PM	#11
IceStormx Loremaster Join Date: Aug 2005 Posts: 180	TSR-JoshuaM wrote: IceStormx wrote: Still unable to gift 3 months later I would really like to see some people fired over this patch that broke all 3 of my accounts I have tried forum live txt support petitions and phone support and all no help what so ever If you have a complaint on any level of service you received you are more than welcome to open a ticket or to contact our support staff directly to report it. As for your issue you do not have over 30 days of paid, recurring, subscription time which makes you ineligible to gift. You are welcome to PM me and I'll explain it in more detail. No one broke your account you never met the requirements to gift. I never had any problems until a patch was released and broke all 3 of my accounts and I did had it active for over 60days before today and yes your developers and programers broke my accounts or I would not be having any issues at all it happened exactly after you guys pushed those patches as usual when I called support on phone they recommended DC Universe when I asked what is another good game that works I was like thats made by the same guys that broke my accounts here noway __________________

11-07-2011, 04:57 PM	#12
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	IceStormx wrote: TSR-JoshuaM wrote: IceStormx wrote: Still unable to gift 3 months later I would really like to see some people fired over this patch that broke all 3 of my accounts I have tried forum live txt support petitions and phone support and all no help what so ever If you have a complaint on any level of service you received you are more than welcome to open a ticket or to contact our support staff directly to report it. As for your issue you do not have over 30 days of paid, recurring, subscription time which makes you ineligible to gift. You are welcome to PM me and I'll explain it in more detail. No one broke your account you never met the requirements to gift. I never had any problems until a patch was released and broke all 3 of my accounts and I did had it active for over 60days before today and yes your developers and programers broke my accounts or I would not be having any issues at all it happened exactly after you guys pushed those patches as usual when I called support on phone they recommended DC Universe when I asked what is another good game that works I was like thats made by the same guys that broke my accounts here noway The patch introduced the new restrictions on gifting. Your accounts are not broken, nothing was broken, you are not eligible to gift because you do not meet the requirements. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

11-15-2011, 12:52 PM	#13
Scrag Server: Befallen Guild: Lunar Dawn Rank: Raid Force 1 Mains Loremaster Join Date: Mar 2005 Posts: 56	Same issue; just entered the ticket: 111115-000344

11-15-2011, 01:53 PM	#14
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Got you added to me report. We apologize for the inconvenience. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

12-28-2011, 03:04 PM	#15
Hevensent Loremaster Join Date: Feb 2006 Posts: 1	111228-000704 unable to gift on my account or my wife's account this ticket is for mine

12-28-2011, 04:12 PM	#16
Metaphysix Loremaster Join Date: Mar 2005 Location: Luclin Asteroid 8 Posts: 68	If you're an SOE All Access Subscriber, your LACK of answer is here. http://forums.station.sony.com/eq2/...topic_id=512284 Why SOE hasn't made a sticky, or at least had the deceny to respond here on thr forums, with some kind of time on fixing it (or even that they're aware of the issue) is beyond me. I've always had good experiences with SOE till this. But it's a huge issue for folks that bought SC in bulk, that simply can't use it for everything. Ruined my guilds secret santa program and as part of the same bug, I can't transfer to play with my friends. :