Hacked :(

Lisabethy · 09-18-2011, 02:55 AM

Ok, I rarely go to other sites, I don't do a lot of web surfing and yet I somehow got hacked again. That's twice in 14 months SMILEY I don't get it - the pass I use for game is completely different than anything else I use. I use the Sony forums, occasionally hit EQ2 Traders and Everseek (but no log in for those) and don't download anything from e-mails or anything SMILEY I do my Facebook stuff on my phone -- so it's not something like that.

I have petitioned, of course, but it feels like someone came in my house, kicked my dog and smacked my kids SMILEY

What the hell am I doing wrong ???

wullailhuit · 09-18-2011, 04:24 AM

Which Trojan / anti-virus scanner do you use ?

Lisabethy · 09-18-2011, 10:41 AM

I use AVG and also Microsoft Security Essentials.

TSR-JoshuaM · 09-19-2011, 01:27 PM

At this point it is purely speculation going through the various ways this might have occurred. Sit tight and our GM's will investigate and recover anything lost or stolen. They may send you to us, tech/billing, to re-secure your account so expect a few days in process.

09-18-2011, 02:55 AM	#1
Lisabethy Loremaster Join Date: Feb 2005 Posts: 338	Ok, I rarely go to other sites, I don't do a lot of web surfing and yet I somehow got hacked again. That's twice in 14 months I don't get it - the pass I use for game is completely different than anything else I use. I use the Sony forums, occasionally hit EQ2 Traders and Everseek (but no log in for those) and don't download anything from e-mails or anything I do my Facebook stuff on my phone -- so it's not something like that. I have petitioned, of course, but it feels like someone came in my house, kicked my dog and smacked my kids What the hell am I doing wrong ???

09-18-2011, 04:24 AM	#2
wullailhuit Loremaster Join Date: Nov 2004 Posts: 1,007	Which Trojan / anti-virus scanner do you use ? __________________

09-19-2011, 01:27 PM	#4
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	At this point it is purely speculation going through the various ways this might have occurred. Sit tight and our GM's will investigate and recover anything lost or stolen. They may send you to us, tech/billing, to re-secure your account so expect a few days in process. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

09-18-2011, 10:41 AM	#3
Lisabethy Loremaster Join Date: Feb 2005 Posts: 338	I use AVG and also Microsoft Security Essentials.