I keep on doing /Petition, but no response

oldsnowy · 08-30-2011, 05:03 PM

Several times over the last five days I have tried to contact Support, viat the Petition system. Each time the little spinning wheely thing goes round and round, and it says 'Submitting'.

Tonight I left it for 45 minutes. Over last weekend I left it, on three occassions, for over an hour each time. I have had no response at any time.

I have all but a couple of my Toons stuck in our Guild Hall and cannot get at them. I cannot Raid, use the GHall facilities, or anything much except level yet another Alt.

This is a game-closer for me. I'm prepared to accept a rushed GU, but I've always found Tech Support to be excellent in the past. What is wrong this time?

TSR-JoshuaM · 08-30-2011, 05:08 PM

I do apologize about the issues with the in-game browser. We do have a means of opening a petition via our support site outside of the game as well. Visit www.soe.com/support , open a ticket, and click the In-game tab. Just keep in mind that petitions go to GM's while support tickets, and these forums, are directed towards tech support - two separate departments.

PM me your Station Names or open the petition, either way I'll make sure you get unstuck as soon as possible.

08-30-2011, 05:08 PM	#2
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	I do apologize about the issues with the in-game browser. We do have a means of opening a petition via our support site outside of the game as well. Visit www.soe.com/support , open a ticket, and click the In-game tab. Just keep in mind that petitions go to GM's while support tickets, and these forums, are directed towards tech support - two separate departments. PM me your Station Names or open the petition, either way I'll make sure you get unstuck as soon as possible. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

08-30-2011, 05:03 PM	#1
oldsnowy Loremaster Join Date: Nov 2004 Posts: 46	Several times over the last five days I have tried to contact Support, viat the Petition system. Each time the little spinning wheely thing goes round and round, and it says 'Submitting'. Tonight I left it for 45 minutes. Over last weekend I left it, on three occassions, for over an hour each time. I have had no response at any time. I have all but a couple of my Toons stuck in our Guild Hall and cannot get at them. I cannot Raid, use the GHall facilities, or anything much except level yet another Alt. This is a game-closer for me. I'm prepared to accept a rushed GU, but I've always found Tech Support to be excellent in the past. What is wrong this time?