Game not launching

apwyork · 08-25-2011, 04:13 PM

Launchpad works fine, did the update, but now if I click play, launchpad closes as it's supposed to, everquest2.exe opens and then disappears off task manager after about 5 seconds and nothing happens. The game isn't starting. I've tried to relaunch a number of times. The game is working on my old xp system, but on my new windows 7 nothing happens. Any ideas?

TSR-JoshuaM · 08-25-2011, 05:21 PM

Make sure you are running it as an admin by right-clicking the game icon and selecting Run as Admin.

Fairie · 08-25-2011, 07:26 PM

i have done the same repeatedly i have windows 7 and have gone through the right clicking to admin an launches launch pad and does same thing press play and game does not come up it dissapears and nothing happens what do if it still wont launch the game to play after that i have done this several several time trying togo as admin. still same nothing happens

TSR-JoshuaM · 08-25-2011, 07:50 PM

Looks like you are using an older patcher, make sure you are using our latest LaunchPad. I recommend the full version, install a new copy, re-use your existing EQII game folder.

[EQII] LaunchPad

Fairie · 08-25-2011, 08:05 PM

i have the current launcher didnt have trouble til the aa reset update last night .

llhart96 · 08-25-2011, 09:24 PM

I am having the same issue, just sign in get to say play and launcher goes away and nothing starts...

should I download again?

llhart96 · 08-25-2011, 09:36 PM

got it by running administrator

ankou · 08-27-2011, 12:22 PM

Same thing here since last update, game not launching with error message

G:/live/eq2/game/Client/src/ClientApp.cpp (4010): No game assets found. Please launch the game from the patcher.

I got the last Launchpad, I tried in admin mode, nothing is working. Always the same error message.

Arg, next time if I find some way to bypass the update and wait to see if it's ok to have it.

It's not the first time, even if it's the first that I post about it.

please find us a way to play and no stupid answer, like shut donw your PC or our modem ... (even if I tried it, one don't know what he have to do to make all works )

Tyli · 08-27-2011, 04:02 PM

Same here. I played fine yesterday (Friday, 26th) but cannot get on today. Game gets to Character Select, and when I hit play, it starts the game and then nothing. I do get a disconnect window. I've tried clearing catch, I do run it as administrator, nothing working. Any suggestions? Must say I am really getting frustrated. Took me 8 hours yesterday to reset aa's on 3 toons.

ankou · 08-27-2011, 04:21 PM

sorry for my last post, perhaps I was a bit annoyed.

It's the only day I can play the the whole day and I couldn't.

I download the entire game in a new directory and it's working now.

Perhaps there is a incompatibility with old player directory, mine is from the begining of EQ2.

So re-downloading all the game in a new directory a copying my characters from the old directory to the new to don't lost lod my characters configuration worked well.

After several hours of download, that was the price to pay.

I hope that it will help people witch had the same problem I had.

cheers

Ryusaru · 08-28-2011, 12:01 PM

I too was having problems logging, but noticed it was with the toons that had logged out in the guildhall. Turns out, some of the guildhalls are broken, so try logging a toon that you know that's not parked inside your guildhall. Good luck!

StAyXreal · 08-28-2011, 02:37 PM

Whats now with the time that we cant play?

All my toons are located in the guildhall and i cant login this day??

Fairie · 08-31-2011, 04:03 PM

sighs i have the new version and i redown loaded it any way using the existing and still is not letting game launch and solution can not be same answer you give for every one " dl newer launcher " i have it alredy tryed running it in admin mode and out of admin mode nothing can not get game to launch.

halberd-freeport · 09-01-2011, 01:27 AM

Still cannot get in after days and days of trying and been in contact with tech support the whole time. Played until 10 minutes before a patch the other day and not at all since. Giving me the error:

EverQuest II has detected an unrecoverable error and must shutdown.

G:liveeq2gameClientsrcClientApp.cpp (4055): Failed to open streaming asset database. OpenResult=-10 004161f1 010355fc

It does this on all of my computers since that patch and they all worked fine before it. Getting very frustrated and upset that I am paying for a game I cannot play. Losing hope too...

Eshaac · 09-01-2011, 12:38 PM

Ok, this is "ONLY" happening when I try to get into test server. I can log into live/splitpaw with "NO" trouble, I just can not get into test server.

---------------snip----------

-------------------snip----------------------

Been happening since yesterday. (8/31/11)

Eshaac

Eshaac · 09-02-2011, 09:35 AM

Ok, Still getting that same exact error I post above.. I guess I could just copy my live folder over to my test folder, but then that wouldn't solve the issue as I use mostly default ui files on test compared to live game.... So, is there any help out here?

Eshaac

TSR-JoshuaM · 09-02-2011, 12:43 PM

We're looking in to the test server issues and will update as soon as we can.

Eshaac · 09-02-2011, 01:25 PM

TSR-JoshuaM wrote:

We're looking in to the test server issues and will update as soon as we can.

Cool, Thanks a mill JoshuaM... SMILEY

Eshaac

TSR-JoshuaM · 09-02-2011, 01:26 PM

Not a prob! SMILEY

Eshaac · 09-02-2011, 10:21 PM

Still no joy in mudville here... SMILEY

Eshaac

I want me test.. SMILEY

Eshaac · 09-03-2011, 08:27 AM

Ok, don't know what you all did since my post lastnight, but this morning after patcher did some updating I am able to get into game. (test server)

Thanks all you Techies.. SMILEY

Eshaac

08-25-2011, 05:21 PM	#2
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Make sure you are running it as an admin by right-clicking the game icon and selecting Run as Admin. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

08-25-2011, 07:50 PM	#4
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Looks like you are using an older patcher, make sure you are using our latest LaunchPad. I recommend the full version, install a new copy, re-use your existing EQII game folder. [EQII] LaunchPad __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

08-28-2011, 12:01 PM	#11
Ryusaru Loremaster Join Date: Nov 2004 Posts: 9	I too was having problems logging, but noticed it was with the toons that had logged out in the guildhall. Turns out, some of the guildhalls are broken, so try logging a toon that you know that's not parked inside your guildhall. Good luck! __________________

09-01-2011, 12:38 PM	#15
Eshaac Tester Join Date: Apr 2005 Posts: 353	Ok, this is "ONLY" happening when I try to get into test server. I can log into live/splitpaw with "NO" trouble, I just can not get into test server. ---------------snip---------- -------------------snip---------------------- Been happening since yesterday. (8/31/11) Eshaac __________________ The Old Test; Eshaac 84 Ranger, 92 Jeweler ; Eshaack 92 Beastlord, 37 Provisioner ; Faelander 20 Assassin, 20 Woodworker Curley 32 SK, 32 Alchemist ; Squint 20 Mystic, 22 Sage

09-02-2011, 09:35 AM	#16
Eshaac Tester Join Date: Apr 2005 Posts: 353	Ok, Still getting that same exact error I post above.. I guess I could just copy my live folder over to my test folder, but then that wouldn't solve the issue as I use mostly default ui files on test compared to live game.... So, is there any help out here? Eshaac __________________ The Old Test; Eshaac 84 Ranger, 92 Jeweler ; Eshaack 92 Beastlord, 37 Provisioner ; Faelander 20 Assassin, 20 Woodworker Curley 32 SK, 32 Alchemist ; Squint 20 Mystic, 22 Sage

08-25-2011, 04:13 PM	#1
apwyork Loremaster Join Date: May 2005 Posts: 186	Launchpad works fine, did the update, but now if I click play, launchpad closes as it's supposed to, everquest2.exe opens and then disappears off task manager after about 5 seconds and nothing happens. The game isn't starting. I've tried to relaunch a number of times. The game is working on my old xp system, but on my new windows 7 nothing happens. Any ideas?

08-25-2011, 07:26 PM	#3
Fairie Master Join Date: Aug 2011 Posts: 3	i have done the same repeatedly i have windows 7 and have gone through the right clicking to admin an launches launch pad and does same thing press play and game does not come up it dissapears and nothing happens what do if it still wont launch the game to play after that i have done this several several time trying togo as admin. still same nothing happens

08-25-2011, 08:05 PM	#5
Fairie Master Join Date: Aug 2011 Posts: 3	i have the current launcher didnt have trouble til the aa reset update last night .

08-25-2011, 09:24 PM	#6
llhart96 Loremaster Join Date: Nov 2005 Posts: 4	I am having the same issue, just sign in get to say play and launcher goes away and nothing starts... should I download again?

08-25-2011, 09:36 PM	#7
llhart96 Loremaster Join Date: Nov 2005 Posts: 4	got it by running administrator

08-27-2011, 12:22 PM	#8
ankou Loremaster Join Date: Jan 2006 Posts: 2	Same thing here since last update, game not launching with error message G:/live/eq2/game/Client/src/ClientApp.cpp (4010): No game assets found. Please launch the game from the patcher. I got the last Launchpad, I tried in admin mode, nothing is working. Always the same error message. Arg, next time if I find some way to bypass the update and wait to see if it's ok to have it. It's not the first time, even if it's the first that I post about it. please find us a way to play and no stupid answer, like shut donw your PC or our modem ... (even if I tried it, one don't know what he have to do to make all works )

08-27-2011, 04:02 PM	#9
Tyli Loremaster Join Date: Aug 2009 Posts: 10	Same here. I played fine yesterday (Friday, 26th) but cannot get on today. Game gets to Character Select, and when I hit play, it starts the game and then nothing. I do get a disconnect window. I've tried clearing catch, I do run it as administrator, nothing working. Any suggestions? Must say I am really getting frustrated. Took me 8 hours yesterday to reset aa's on 3 toons.

08-27-2011, 04:21 PM	#10
ankou Loremaster Join Date: Jan 2006 Posts: 2	sorry for my last post, perhaps I was a bit annoyed. It's the only day I can play the the whole day and I couldn't. I download the entire game in a new directory and it's working now. Perhaps there is a incompatibility with old player directory, mine is from the begining of EQ2. So re-downloading all the game in a new directory a copying my characters from the old directory to the new to don't lost lod my characters configuration worked well. After several hours of download, that was the price to pay. I hope that it will help people witch had the same problem I had. cheers

08-28-2011, 02:37 PM	#12
StAyXreal Lord Join Date: Feb 2011 Posts: 33	Whats now with the time that we cant play? All my toons are located in the guildhall and i cant login this day??

08-31-2011, 04:03 PM	#13
Fairie Master Join Date: Aug 2011 Posts: 3	sighs i have the new version and i redown loaded it any way using the existing and still is not letting game launch and solution can not be same answer you give for every one " dl newer launcher " i have it alredy tryed running it in admin mode and out of admin mode nothing can not get game to launch.

09-01-2011, 01:27 AM	#14
halberd-freeport Newbie Join Date: Aug 2011 Posts: 1	Still cannot get in after days and days of trying and been in contact with tech support the whole time. Played until 10 minutes before a patch the other day and not at all since. Giving me the error: EverQuest II has detected an unrecoverable error and must shutdown. G:liveeq2gameClientsrcClientApp.cpp (4055): Failed to open streaming asset database. OpenResult=-10 004161f1 010355fc It does this on all of my computers since that patch and they all worked fine before it. Getting very frustrated and upset that I am paying for a game I cannot play. Losing hope too...

09-02-2011, 12:43 PM	#17
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	We're looking in to the test server issues and will update as soon as we can. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

09-02-2011, 01:25 PM	#18
Eshaac Tester Join Date: Apr 2005 Posts: 353	TSR-JoshuaM wrote: We're looking in to the test server issues and will update as soon as we can. Cool, Thanks a mill JoshuaM... Eshaac __________________ The Old Test; Eshaac 84 Ranger, 92 Jeweler ; Eshaack 92 Beastlord, 37 Provisioner ; Faelander 20 Assassin, 20 Woodworker Curley 32 SK, 32 Alchemist ; Squint 20 Mystic, 22 Sage

09-02-2011, 01:26 PM	#19
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Not a prob! __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

09-02-2011, 10:21 PM	#20
Eshaac Tester Join Date: Apr 2005 Posts: 353	Still no joy in mudville here... Eshaac I want me test.. __________________ The Old Test; Eshaac 84 Ranger, 92 Jeweler ; Eshaack 92 Beastlord, 37 Provisioner ; Faelander 20 Assassin, 20 Woodworker Curley 32 SK, 32 Alchemist ; Squint 20 Mystic, 22 Sage

09-03-2011, 08:27 AM	#21
Eshaac Tester Join Date: Apr 2005 Posts: 353	Ok, don't know what you all did since my post lastnight, but this morning after patcher did some updating I am able to get into game. (test server) Thanks all you Techies.. Eshaac __________________ The Old Test; Eshaac 84 Ranger, 92 Jeweler ; Eshaack 92 Beastlord, 37 Provisioner ; Faelander 20 Assassin, 20 Woodworker Curley 32 SK, 32 Alchemist ; Squint 20 Mystic, 22 Sage