Parental Control Password Preventing Resub

Tianari · 08-06-2011, 10:03 PM

I am trying to resub to EQ2, and I'm having an issue in that the "parental controls" password request keeps popping up. I never set up a password for parental controls (no one else has access to my account or my computer, so I didn't see the point). I've reset my regular password, assuming maybe there was an issue. When I try to sub, it asks for a parental controls password, which apparently does not match my regular password - since I NEVER SET ONE UP, I'm not sure what to do at this point, since I cannot sub without it! Any thoughts? I really kind of wanted to play tonight, but customer service isn't around until Monday, so I'm hoping a forum mod here or someone will have a suggestion. I can't change or remove the parental control password without the "old" password...which I never set up! Confused.

trexman2 · 08-07-2011, 12:04 AM

I'd speak with your parent.

Tianari · 08-07-2011, 12:28 AM

I'm 38 years old, and I've been paying my own bills for years. SMILEY And since I have no one to set controls on my account, and no reason (i.e. children) to set the controls myself, I'm not sure what's wrong here, but I'd like to get it fixed.

TSR-JoshuaM · 08-08-2011, 11:42 AM

Contact our staff directly. We would have to verify your ownership of the account to remove the password for you. I can assure you that we didn't set it for you SMILEY

08-07-2011, 12:28 AM	#3
Tianari Server: Lucan DLere Guild: Knights Of The Equinox Rank: Squire Lord Join Date: Dec 2010 Posts: 9	I'm 38 years old, and I've been paying my own bills for years. And since I have no one to set controls on my account, and no reason (i.e. children) to set the controls myself, I'm not sure what's wrong here, but I'd like to get it fixed.

08-08-2011, 11:42 AM	#4
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Contact our staff directly. We would have to verify your ownership of the account to remove the password for you. I can assure you that we didn't set it for you __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

08-06-2011, 10:03 PM	#1
Tianari Server: Lucan DLere Guild: Knights Of The Equinox Rank: Squire Lord Join Date: Dec 2010 Posts: 9	I am trying to resub to EQ2, and I'm having an issue in that the "parental controls" password request keeps popping up. I never set up a password for parental controls (no one else has access to my account or my computer, so I didn't see the point). I've reset my regular password, assuming maybe there was an issue. When I try to sub, it asks for a parental controls password, which apparently does not match my regular password - since I NEVER SET ONE UP, I'm not sure what to do at this point, since I cannot sub without it! Any thoughts? I really kind of wanted to play tonight, but customer service isn't around until Monday, so I'm hoping a forum mod here or someone will have a suggestion. I can't change or remove the parental control password without the "old" password...which I never set up! Confused.

08-07-2011, 12:04 AM	#2
trexman2 Newbie Join Date: Aug 2011 Posts: 1	I'd speak with your parent.