New Laptop, and I can't seem to get into EQ. When I click enter game, Screen goes Blank

[Tuggie]

I need some help.  I realize my New Laptop is probably at the min specs, but I would like to play again.

I have been trying to use my Wifes account to get it working.  Once I get it working I will reactivate my account. 

My DXDIAG is listed below.

------------------System Information------------------Time of this report: 8/4/2011, 10:59:41       Machine name: XXXXXXXXX   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110408-1631)           Language: English (Regional Setting: English)System Manufacturer: Acer       System Model: Aspire 5250               BIOS: InsydeH2O Version V1.01          Processor: AMD C-50 Processor (2 CPUs), ~1.0GHz             Memory: 2048MB RAMAvailable OS Memory: 1770MB RAM          Page File: 1111MB used, 5679MB available        Windows Dir: C:Windows    DirectX Version: DirectX 11DX Setup Parameters: Not found   User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent)    DWM DPI Scaling: Disabled     DxDiag Version: 6.01.7601.17514 32bit Unicode

------------DxDiag Notes------------      Display Tab 1: No problems found.        Sound Tab 1: No problems found.          Input Tab: No problems found.

--------------------DirectX Debug Levels--------------------Direct3D:    0/4 (retail)DirectDraw:  0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay:  0/9 (retail)DirectSound: 0/5 (retail)DirectShow:  0/6 (retail)

---------------Display Devices---------------          Card name: AMD Radeon HD 6250 Graphics                                                           Manufacturer: ATI Technologies Inc.          Chip type: ATI display adapter (0x9804)           DAC type: Internal DAC(400MHz)         Device Key: EnumPCIVEN_1002&DEV_9804&SUBSYS_06021025&REV_00     Display Memory: 879 MB   Dedicated Memory: 250 MB      Shared Memory: 629 MB       Current Mode: 1366 x 768 (32 bit) (60Hz)       Monitor Name: Generic PnP Monitor      Monitor Model: unknown         Monitor Id: AUO26EC        Native Mode: 1366 x 768(p) (60.014Hz)        Output Type: Internal        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,at icfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64 .dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a. cap,atitmm64.dllDriver File Version: 8.17.0010.1059 (English)     Driver Version: 8.802.2.1000        DDI Version: 11       Driver Model: WDDM 1.1  Driver Attributes: Final Retail   Driver Date/Size: 1/11/2011 00:52:32, 648704 bytes        WHQL Logo'd: Yes    WHQL Date Stamp:   Device Identifier: {D7B71EE2-DB44-11CF-B677-0826BEC2C535}          Vendor ID: 0x1002          Device ID: 0x9804          SubSys ID: 0x06021025        Revision ID: 0x0000 Driver Strong Name: oem6.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Wrestler:8.8 02.2.1000:pciven_1002&dev_9804&subsys_06021025     Rank Of Driver: 00E60001        Video Accel: ModeMPEG2_A ModeMPEG2_C    Deinterlace Caps: {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=       D3D9 Overlay: Not Supported            DXVA-HD: Not Supported       DDraw Status: Enabled         D3D Status: Enabled         AGP Status: Enabled

-------------Sound Devices-------------            Description: Speakers (Conexant High Definition Audio) Default Sound Playback: Yes Default Voice Playback: Yes            Hardware ID: HDAUDIOFUNC_01&VEN_14F1&DEV_506C&SUBSYS_10250602&REV_1000        Manufacturer ID: 1             Product ID: 100                   Type: WDM            Driver Name: CHDRT64.sys         Driver Version: 8.54.0001.0000 (English)      Driver Attributes: Final Retail            WHQL Logo'd: Yes          Date and Size: 2/13/2011 23:43:00, 1581184 bytes            Other Files:         Driver Provider: Conexant         HW Accel Level: Basic              Cap Flags: 0xF1F    Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0              HW Memory: 0       Voice Management: No EAX(tm) 2.0 Listen/Src: No, No   I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No

---------------------Sound Capture Devices---------------------            Description: Microphone (Conexant High Definition Audio)  Default Sound Capture: Yes  Default Voice Capture: Yes            Driver Name: CHDRT64.sys         Driver Version: 8.54.0001.0000 (English)      Driver Attributes: Final Retail          Date and Size: 2/13/2011 23:43:00, 1581184 bytes              Cap Flags: 0x1           Format Flags: 0xFFFFF

I would appreciate any help you can give me.  I can be contacted with PM, or response can be left here, or E-Mail [email protected]

Thanks

[TSR-JoshuaM]

We have seen a great deal of issues with the C-50 processors not being able to properly launch or function in the game.  I have not heard anything yet on an update for this topic specifically.  If some type of update is on its way or a workaround can be presented, I will let you know as soon as I find out.