Launchpad and Mouse Getting Stuck

Rocc · 06-24-2011, 12:41 PM

Patcher is broke (1 of 5 patchers you guys have actually works) and if you two box from the same puter your screwed. Mouse gets stuck in upper right hand corner. I bought a brand new puter and it STILL happens.

I'll give you guys two weeks to fix these. The mouse thing has gone on for WAY too long. When my sub is up for renewal in two weeks and these are not fixed, I will cancel both my accounts and delete EQ2 off my computer forever. I'm just tired of feeling like a I'm playing a game thats been abandoned by the people who designed it. How many years has it been? And why are we having these problems?

TSR-JoshuaM · 06-24-2011, 12:46 PM

Chanzoon@Unrest_old wrote:

Patcher is broke (1 of 5 patchers you guys have actually works) and if you two box from the same puter your screwed. Mouse gets stuck in upper right hand corner. I bought a brand new puter and it STILL happens.
I'll give you guys two weeks to fix these. The mouse thing has gone on for WAY too long. When my sub is up for renewal in two weeks and these are not fixed, I will cancel both my accounts and delete EQ2 off my computer forever. I'm just tired of feeling like a I'm playing a game thats been abandoned by the people who designed it. How many years has it been? And why are we having these problems?

The mouse getting stuck is an ATI driver issue, which I assume you are using an ATI video card. Am I right?

We have a thread that discussed that very issue recently, http://forums.station.sony.com/eq2/...topic_id=492127

The latest ATI drivers, 11.5+, are reported to have resolved this issue for many people on that thread.

I hope you can fix this before your sub expires, I would hate to see you leave over your ATI video card drivers!

Rocc · 06-24-2011, 01:33 PM

TSR-JoshuaM wrote:

Chanzoon@Unrest_old wrote:
Patcher is broke (1 of 5 patchers you guys have actually works) and if you two box from the same puter your screwed. Mouse gets stuck in upper right hand corner. I bought a brand new puter and it STILL happens.
I'll give you guys two weeks to fix these. The mouse thing has gone on for WAY too long. When my sub is up for renewal in two weeks and these are not fixed, I will cancel both my accounts and delete EQ2 off my computer forever. I'm just tired of feeling like a I'm playing a game thats been abandoned by the people who designed it. How many years has it been? And why are we having these problems?
The mouse getting stuck is an ATI driver issue, which I assume you are using an ATI video card. Am I right?
We have a thread that discussed that very issue recently, http://forums.station.sony.com/eq2/...topic_id=492127
The latest ATI drivers, 11.5+, are reported to have resolved this issue for many people on that thread.
I hope you can fix this before your sub expires, I would hate to see you leave over your ATI video card drivers!

With all due respect, a huge chunk of your player base uses ATI graphics cards. If this is needed, why aren't you forcing the software thru the game patcher?

Here is the link to the 11.6 upgrades. Please sticky it with a title identifying possible mouse problems and instructions on how to fix it.

http://xfxforce.com/en-us/Help/Supp...erial=LWH022784

TSR-JoshuaM · 06-24-2011, 01:36 PM

Chanzoon@Unrest_old wrote:

TSR-JoshuaM wrote:
Chanzoon@Unrest_old wrote:
Patcher is broke (1 of 5 patchers you guys have actually works) and if you two box from the same puter your screwed. Mouse gets stuck in upper right hand corner. I bought a brand new puter and it STILL happens.
I'll give you guys two weeks to fix these. The mouse thing has gone on for WAY too long. When my sub is up for renewal in two weeks and these are not fixed, I will cancel both my accounts and delete EQ2 off my computer forever. I'm just tired of feeling like a I'm playing a game thats been abandoned by the people who designed it. How many years has it been? And why are we having these problems?
The mouse getting stuck is an ATI driver issue, which I assume you are using an ATI video card. Am I right?
We have a thread that discussed that very issue recently, http://forums.station.sony.com/eq2/...topic_id=492127
The latest ATI drivers, 11.5+, are reported to have resolved this issue for many people on that thread.
I hope you can fix this before your sub expires, I would hate to see you leave over your ATI video card drivers!
With all due respect, a huge chunk of your player base uses ATI graphics cards. If this is needed, why aren't you forcing the software thru the game patcher?
Here is the link to the 11.6 upgrades. Please sticky it with a title identifying possible mouse problems and instructions on how to fix it.
http://xfxforce.com/en-us/Help/Supp...erial=LWH022784

We will never force driver updates through our patcher for many many many reasons, most of which are legal issues.

06-24-2011, 12:46 PM	#2
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Chanzoon@Unrest_old wrote: Patcher is broke (1 of 5 patchers you guys have actually works) and if you two box from the same puter your screwed. Mouse gets stuck in upper right hand corner. I bought a brand new puter and it STILL happens. I'll give you guys two weeks to fix these. The mouse thing has gone on for WAY too long. When my sub is up for renewal in two weeks and these are not fixed, I will cancel both my accounts and delete EQ2 off my computer forever. I'm just tired of feeling like a I'm playing a game thats been abandoned by the people who designed it. How many years has it been? And why are we having these problems? The mouse getting stuck is an ATI driver issue, which I assume you are using an ATI video card. Am I right? We have a thread that discussed that very issue recently, http://forums.station.sony.com/eq2/...topic_id=492127 The latest ATI drivers, 11.5+, are reported to have resolved this issue for many people on that thread. I hope you can fix this before your sub expires, I would hate to see you leave over your ATI video card drivers! __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

06-24-2011, 01:33 PM	#3
Rocc Loremaster Join Date: Nov 2004 Posts: 705	TSR-JoshuaM wrote: Chanzoon@Unrest_old wrote: Patcher is broke (1 of 5 patchers you guys have actually works) and if you two box from the same puter your screwed. Mouse gets stuck in upper right hand corner. I bought a brand new puter and it STILL happens. I'll give you guys two weeks to fix these. The mouse thing has gone on for WAY too long. When my sub is up for renewal in two weeks and these are not fixed, I will cancel both my accounts and delete EQ2 off my computer forever. I'm just tired of feeling like a I'm playing a game thats been abandoned by the people who designed it. How many years has it been? And why are we having these problems? The mouse getting stuck is an ATI driver issue, which I assume you are using an ATI video card. Am I right? We have a thread that discussed that very issue recently, http://forums.station.sony.com/eq2/...topic_id=492127 The latest ATI drivers, 11.5+, are reported to have resolved this issue for many people on that thread. I hope you can fix this before your sub expires, I would hate to see you leave over your ATI video card drivers! With all due respect, a huge chunk of your player base uses ATI graphics cards. If this is needed, why aren't you forcing the software thru the game patcher? Here is the link to the 11.6 upgrades. Please sticky it with a title identifying possible mouse problems and instructions on how to fix it. http://xfxforce.com/en-us/Help/Supp...erial=LWH022784

06-24-2011, 01:36 PM	#4
TSR-JoshuaM Customer Service Join Date: Jan 2011 Posts: 5,609	Chanzoon@Unrest_old wrote: TSR-JoshuaM wrote: Chanzoon@Unrest_old wrote: Patcher is broke (1 of 5 patchers you guys have actually works) and if you two box from the same puter your screwed. Mouse gets stuck in upper right hand corner. I bought a brand new puter and it STILL happens. I'll give you guys two weeks to fix these. The mouse thing has gone on for WAY too long. When my sub is up for renewal in two weeks and these are not fixed, I will cancel both my accounts and delete EQ2 off my computer forever. I'm just tired of feeling like a I'm playing a game thats been abandoned by the people who designed it. How many years has it been? And why are we having these problems? The mouse getting stuck is an ATI driver issue, which I assume you are using an ATI video card. Am I right? We have a thread that discussed that very issue recently, http://forums.station.sony.com/eq2/...topic_id=492127 The latest ATI drivers, 11.5+, are reported to have resolved this issue for many people on that thread. I hope you can fix this before your sub expires, I would hate to see you leave over your ATI video card drivers! With all due respect, a huge chunk of your player base uses ATI graphics cards. If this is needed, why aren't you forcing the software thru the game patcher? Here is the link to the 11.6 upgrades. Please sticky it with a title identifying possible mouse problems and instructions on how to fix it. http://xfxforce.com/en-us/Help/Supp...erial=LWH022784 We will never force driver updates through our patcher for many many many reasons, most of which are legal issues. __________________ TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973

06-24-2011, 12:41 PM	#1
Rocc Loremaster Join Date: Nov 2004 Posts: 705	Patcher is broke (1 of 5 patchers you guys have actually works) and if you two box from the same puter your screwed. Mouse gets stuck in upper right hand corner. I bought a brand new puter and it STILL happens. I'll give you guys two weeks to fix these. The mouse thing has gone on for WAY too long. When my sub is up for renewal in two weeks and these are not fixed, I will cancel both my accounts and delete EQ2 off my computer forever. I'm just tired of feeling like a I'm playing a game thats been abandoned by the people who designed it. How many years has it been? And why are we having these problems?