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Unread 05-21-2011, 02:36 PM   #1
Endramada

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I just reactivated my account after a long absence and I noticed that my half elf and gnome character models aren't rendering hair even when I try to change their appearance. Anyone know the solution to this? I am using the original character models.

Thanks.

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Unread 05-21-2011, 02:56 PM   #2
Peogia

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Endramada wrote:

I just reactivated my account after a long absence and I noticed that my half elf and gnome character models aren't rendering hair even when I try to change their appearance. Anyone know the solution to this? I am using the original character models.

Thanks.

Same it happens at random to all races only solution is to close the Everquest II client and reopen it and pray it doesn't happen again

Rinse and repeat

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Unread 05-23-2011, 03:40 PM   #3
TSR-JoshuaM

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I've seen this happen occasionally in testing with older video card driver/directx revisions but along with file corruption there are other possible causes as well.

I've included a link for DirectX 9 update below and instructions on clearing your game cache/configuration.  If the issue persists, you can move your configuration files right back.  Check and uncheck the shader 3 option as well.

[DX9] June 2010

You may want to make backups and then delete the following files and folders:

cache folder

eq2_recent.ini

eq2_default.ini

EverQuest2.exe

eq2.ini

As well as the character specific files, these will appear as such:

Servername_CharacterName_EQ2_uisettings.ini

Stationname_characters.ini

To do this, please follow these directions:

1. First look for your EverQuest II directory. You can find the default directory in (for Windows XP): C:Program FilesSonyEverQuest II (for Windows Vista/7): C:Program DataSony Online EntertainmentInstalled GamesEverQuest II

2. Click on MY COMPUTER and then proceed into local disk C:

3. Navigate your way to the default directory, or your chosen installation directory.

4. Next look for any files explained above and delete them. 

5. Afterwards, please start EverQuest II to have these files re-downloaded by the patcher.

If deleting these files does not resolve your issue, you can restore your backed up files and folders and retain your hotkeys, contact lists, and display settings.

__________________
TSR Joshua M.

Technical Support Representative

Sony Online Entertainment



How to Contact Support:

https://help.station.sony.com/app/answers/detail/a_id/28939



How to Create a DXDIAG/MSINFO

https://help.station.sony.com/app/answers/detail/a_id/28973
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Unread 05-25-2011, 09:45 AM   #4
Peogia

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TSR-JoshuaM wrote:

I've seen this happen occasionally in testing with older video card driver/directx revisions but along with file corruption there are other possible causes as well.

I've included a link for DirectX 9 update below and instructions on clearing your game cache/configuration.  If the issue persists, you can move your configuration files right back.  Check and uncheck the shader 3 option as well.

[DX9] June 2010

You may want to make backups and then delete the following files and folders:

cache folder

eq2_recent.ini

eq2_default.ini

EverQuest2.exe

eq2.ini

As well as the character specific files, these will appear as such:

Servername_CharacterName_EQ2_uisettings.ini

Stationname_characters.ini

To do this, please follow these directions:

1. First look for your EverQuest II directory. You can find the default directory in (for Windows XP): C:Program FilesSonyEverQuest II (for Windows Vista/7): C:Program DataSony Online EntertainmentInstalled GamesEverQuest II

2. Click on MY COMPUTER and then proceed into local disk C:

3. Navigate your way to the default directory, or your chosen installation directory.

4. Next look for any files explained above and delete them. 

5. Afterwards, please start EverQuest II to have these files re-downloaded by the patcher.

If deleting these files does not resolve your issue, you can restore your backed up files and folders and retain your hotkeys, contact lists, and display settings.

This happens during shader 1.0 I never ever use 3.0 so no clue what its like there right now other then the bsod's from past attempts

drivers are not that old as GTX 460 is fairly new and only recently supported

file corruption is not likely as this accrued before and after a secure formate with fresh game installs no data backed up

what dx version is shader 1.0?

did a lil searching and it looks like the shader 1.0/1.1 is direct x8

http://en.wikipedia.org/wiki/Pixel_shader

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Unread 05-25-2011, 02:43 PM   #5
Felshades

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DirectX is backwards compatible and most older cards do not support shader 3.0. All cards still support shader 1.0.

Ive had file corruption on a fresh install; program running it or how windows installed it broke the file on a fluke, or something else odd. Deleting those files just causes them to be redownloaded via the launcher.  Back them up in another folder so that if it doesn't work you can just copy/paste them back in.

Files can get corrupted with time as well, and reinstalling directX doesn't hurt anything. If you recently formatted the computer, you'd need to update directX anyways because windows doesn't install with the latest version, which was released june of last year.

I had something similar happen with my game where certain races just wouldn't render at all and others were bald. If I turned SOGA on or off(dont remember which since I had it on for certain races) it would fix the issue by showing a different model... and that was due to corrupted files.

I'm running a GTX250 if it makes you feel better, and I don't have this issue so I'm thinking it's not your card as your card is newer than mine. I don't think there's going to be a driver issue.  I personally think it sounds like a setting is weird or a file is somehow messed up.

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Unread 05-25-2011, 08:02 PM   #6
MurFalad

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Sakiri@Crushbone wrote:

DirectX is backwards compatible and most older cards do not support shader 3.0. All cards still support shader 1.0.

As an aside, no shader 1.0 only cards have been produced now for ~9 years (it really is obsolete, CCP dropped support for it back in 2009(2010?) and have recently dropped support for shader 2.0) and I've heard something about the next generation of Nvidea cards will be shader 2.0 and upwards compatible only (although I've not been able to find any update on that to confirm it).

Shader 3.0 came in about 7 years ago, so most cards out there should support it, although to use the shader 3.0 support in EQ2 I would recommend both a medium or better graphics card and a decent processor.  Indoors at least it speeds up the framerate a lot for me.

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Unread 05-26-2011, 12:27 PM   #7
TSR-JoshuaM

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Peogia wrote:

TSR-JoshuaM wrote:

I've seen this happen occasionally in testing with older video card driver/directx revisions but along with file corruption there are other possible causes as well.

I've included a link for DirectX 9 update below and instructions on clearing your game cache/configuration.  If the issue persists, you can move your configuration files right back.  Check and uncheck the shader 3 option as well.

[DX9] June 2010

You may want to make backups and then delete the following files and folders:

cache folder

eq2_recent.ini

eq2_default.ini

EverQuest2.exe

eq2.ini

As well as the character specific files, these will appear as such:

Servername_CharacterName_EQ2_uisettings.ini

Stationname_characters.ini

To do this, please follow these directions:

1. First look for your EverQuest II directory. You can find the default directory in (for Windows XP): C:Program FilesSonyEverQuest II (for Windows Vista/7): C:Program DataSony Online EntertainmentInstalled GamesEverQuest II

2. Click on MY COMPUTER and then proceed into local disk C:

3. Navigate your way to the default directory, or your chosen installation directory.

4. Next look for any files explained above and delete them. 

5. Afterwards, please start EverQuest II to have these files re-downloaded by the patcher.

If deleting these files does not resolve your issue, you can restore your backed up files and folders and retain your hotkeys, contact lists, and display settings.

This happens during shader 1.0 I never ever use 3.0 so no clue what its like there right now other then the bsod's from past attempts

drivers are not that old as GTX 460 is fairly new and only recently supported

file corruption is not likely as this accrued before and after a secure formate with fresh game installs no data backed up

what dx version is shader 1.0?

did a lil searching and it looks like the shader 1.0/1.1 is direct x8

http://en.wikipedia.org/wiki/Pixel_shader

As stated by previous posters, DirectX is backwards compatible and each version can run concurrently on your system.

File corruption is actually most likely with the little information we have to work with.  That doesn't mean it is absolutely file corruption but that is typically how the process of elimination starts.

__________________
TSR Joshua M.

Technical Support Representative

Sony Online Entertainment



How to Contact Support:

https://help.station.sony.com/app/answers/detail/a_id/28939



How to Create a DXDIAG/MSINFO

https://help.station.sony.com/app/answers/detail/a_id/28973
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Unread 05-26-2011, 12:28 PM   #8
TSR-JoshuaM

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Endramada wrote:

I just reactivated my account after a long absence and I noticed that my half elf and gnome character models aren't rendering hair even when I try to change their appearance. Anyone know the solution to this? I am using the original character models.

Thanks.

Did any suggestions help your particular issue?  Does the hair show up with Shader 3 on/off or with the new models enabled?  A few more things we can try out with a little more information.  Update your video card drivers as well if available.

__________________
TSR Joshua M.

Technical Support Representative

Sony Online Entertainment



How to Contact Support:

https://help.station.sony.com/app/answers/detail/a_id/28939



How to Create a DXDIAG/MSINFO

https://help.station.sony.com/app/answers/detail/a_id/28973
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Unread 05-27-2011, 07:41 PM   #9
Peogia

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I'm so [Removed for Content] Sexy

It happens on Vista and Windows 7 dx10 and dx11 video cards all different driver versions laptops and pcs

haven't tested Windows XP kinda chucked that os and dx9 video cards lol

Repeated reboots of the Everquest II client can fix the issue nothing els so far

also pc doesn't require a reboot or anything els just the Everquest II client and this can take several reboots sometimes although some times it just takes 1 reboot to fix it

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Unread 05-29-2011, 03:12 PM   #10
Peogia

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TSR-JoshuaM wrote:

Peogia wrote:

TSR-JoshuaM wrote:

I've seen this happen occasionally in testing with older video card driver/directx revisions but along with file corruption there are other possible causes as well.

I've included a link for DirectX 9 update below and instructions on clearing your game cache/configuration.  If the issue persists, you can move your configuration files right back.  Check and uncheck the shader 3 option as well.

[DX9] June 2010

You may want to make backups and then delete the following files and folders:

cache folder

eq2_recent.ini

eq2_default.ini

EverQuest2.exe

eq2.ini

As well as the character specific files, these will appear as such:

Servername_CharacterName_EQ2_uisettings.ini

Stationname_characters.ini

To do this, please follow these directions:

1. First look for your EverQuest II directory. You can find the default directory in (for Windows XP): C:Program FilesSonyEverQuest II (for Windows Vista/7): C:Program DataSony Online EntertainmentInstalled GamesEverQuest II

2. Click on MY COMPUTER and then proceed into local disk C:

3. Navigate your way to the default directory, or your chosen installation directory.

4. Next look for any files explained above and delete them. 

5. Afterwards, please start EverQuest II to have these files re-downloaded by the patcher.

If deleting these files does not resolve your issue, you can restore your backed up files and folders and retain your hotkeys, contact lists, and display settings.

This happens during shader 1.0 I never ever use 3.0 so no clue what its like there right now other then the bsod's from past attempts

drivers are not that old as GTX 460 is fairly new and only recently supported

file corruption is not likely as this accrued before and after a secure formate with fresh game installs no data backed up

what dx version is shader 1.0?

did a lil searching and it looks like the shader 1.0/1.1 is direct x8

http://en.wikipedia.org/wiki/Pixel_shader

As stated by previous posters, DirectX is backwards compatible and each version can run concurrently on your system.

File corruption is actually most likely with the little information we have to work with.  That doesn't mean it is absolutely file corruption but that is typically how the process of elimination starts.

No direct x isn't always backwards compatible

I have a ton of games and some MMORPG's ect that will only run right on OPEN GL on dx10 and dx11 video cards

that ran perfect on dx9 video cards under direct x7 and direct x8 api

and Everquest II is Direct x8 if in fact it is shader 1.0/1.1

__________________
The FBI is encouraging users to visit a website run by its security partner, http://www.dcwg.org , that will inform them whether they're infected and explain how to fix the problem. After July 9, infected users won't be able to connect to the Internet.
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Unread 05-30-2011, 11:42 AM   #11
TSR-JoshuaM

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Peogia wrote:

TSR-JoshuaM wrote:

Peogia wrote:

TSR-JoshuaM wrote:

I've seen this happen occasionally in testing with older video card driver/directx revisions but along with file corruption there are other possible causes as well.

I've included a link for DirectX 9 update below and instructions on clearing your game cache/configuration.  If the issue persists, you can move your configuration files right back.  Check and uncheck the shader 3 option as well.

[DX9] June 2010

You may want to make backups and then delete the following files and folders:

cache folder

eq2_recent.ini

eq2_default.ini

EverQuest2.exe

eq2.ini

As well as the character specific files, these will appear as such:

Servername_CharacterName_EQ2_uisettings.ini

Stationname_characters.ini

To do this, please follow these directions:

1. First look for your EverQuest II directory. You can find the default directory in (for Windows XP): C:Program FilesSonyEverQuest II (for Windows Vista/7): C:Program DataSony Online EntertainmentInstalled GamesEverQuest II

2. Click on MY COMPUTER and then proceed into local disk C:

3. Navigate your way to the default directory, or your chosen installation directory.

4. Next look for any files explained above and delete them. 

5. Afterwards, please start EverQuest II to have these files re-downloaded by the patcher.

If deleting these files does not resolve your issue, you can restore your backed up files and folders and retain your hotkeys, contact lists, and display settings.

This happens during shader 1.0 I never ever use 3.0 so no clue what its like there right now other then the bsod's from past attempts

drivers are not that old as GTX 460 is fairly new and only recently supported

file corruption is not likely as this accrued before and after a secure formate with fresh game installs no data backed up

what dx version is shader 1.0?

did a lil searching and it looks like the shader 1.0/1.1 is direct x8

http://en.wikipedia.org/wiki/Pixel_shader

As stated by previous posters, DirectX is backwards compatible and each version can run concurrently on your system.

File corruption is actually most likely with the little information we have to work with.  That doesn't mean it is absolutely file corruption but that is typically how the process of elimination starts.

No direct x isn't always backwards compatible

I have a ton of games and some MMORPG's ect that will only run right on OPEN GL on dx10 and dx11 video cards

that ran perfect on dx9 video cards under direct x7 and direct x8 api

and Everquest II is Direct x8 if in fact it is shader 1.0/1.1

shader 1.0/1.1 is not "direct x8"... its a function that may have been introduced when Directx8 was the industry standard, but its simply a feature included and is also included in dx9 and 10.

__________________
TSR Joshua M.

Technical Support Representative

Sony Online Entertainment



How to Contact Support:

https://help.station.sony.com/app/answers/detail/a_id/28939



How to Create a DXDIAG/MSINFO

https://help.station.sony.com/app/answers/detail/a_id/28973
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