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05-16-2011, 06:05 AM
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#1 |
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General
Join Date: May 2011
Posts: 2
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Decided to try EQ2 for first time and went to play the free EQ2 Extended version, put in my information...it downloaded a small file which I opened....had me agree to download adobe flashplayer update...then the EQ2 window opened and the screen just shows the SOE Online emblem on a black background and nothing else happens. Any ideas, do I need to download something. Doesn't even ask me to log in. Thanks for anyone's help. |
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05-16-2011, 06:13 AM
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#2 |
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General
Join Date: May 2011
Posts: 2
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Forgot to mention I now have the EQII icon on my desktop and when I click on it, the EQ2 window with the cool looking skin around it comes up with the same thing as described above - SOE online on a black background. The skin at top of window is titled "Everquest 2 Extended Free Adventures". |
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05-16-2011, 02:48 PM
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#3 |
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Scholar
Join Date: Apr 2011
Posts: 14
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I'm having the same problem, and so I missed the entire weekend of double experience! Unlike the original poster, I was playing EQ2 (paid subscription) before the hack-shutdown. Once it was announced EQ2 was back up, I clicked my EQ2 icon and... Same cool window, but it's just a black background and says "SOE" in the middle. Any help would be appreciated by us for sure!
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"There is no darkness greater than ignorance." ~Egyptian Proverb |
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05-16-2011, 09:45 PM
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#4 |
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Lord
Join Date: Feb 2010
Posts: 1
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bump^ |
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05-17-2011, 11:05 AM
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#5 |
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Customer Service
Join Date: Jan 2011
Posts: 5,609
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Please run this update for Flash and let me know if it resolves the issue. I've also included a knowledge base article below that outlines additional steps that may need to be taken.
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TSR Joshua M. Technical Support Representative Sony Online Entertainment How to Contact Support: https://help.station.sony.com/app/answers/detail/a_id/28939 How to Create a DXDIAG/MSINFO https://help.station.sony.com/app/answers/detail/a_id/28973 |
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05-17-2011, 07:39 PM
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#6 |
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Scholar
Join Date: Apr 2011
Posts: 14
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@JoshuaM: Hey, thanks for the response. I had poured over other posts/threads that were even remotely close to my situation and had double checked the firewall/ports/anti-virus thing. I had also seen another post about the flash player, so I updated that, cleared my cache, rebooted, and tried again. No deal Another thread mentioned deleting the LegendsOfNorrath dynamic link library file, which I did (from all locations) and that didn't work either. ============================== Since then, I decided to use the Station Launcher and downloaded EQ2 again (around 19gigs me thinks) over night; this morning I was able to launch EQ2 and was able to get to the character select screen! I then closed it, tried to use my EQ2 icon and it did the same thing - and the screen with the black, and the SOE. I'll try making a new shortcut from the launcher. I'll post how it goes!
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"There is no darkness greater than ignorance." ~Egyptian Proverb |
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05-18-2011, 11:29 AM
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#7 |
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Scholar
Join Date: Apr 2011
Posts: 14
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~ update ~ Last night when I got home, I was able to use the Station Launcher and access EQ2 that way. I deleted my old EQ2 icons and just use the launcher now. I played (way too late - ugh work this morning!), made a new friend, enjoyed dbl exp, and had a great time. Cheers
__________________
"There is no darkness greater than ignorance." ~Egyptian Proverb |
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