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Unread 02-04-2011, 02:23 AM   #1
Mrsteatime
Server: Butcherblock
Guild: Death Proof
Rank: Death Dealer

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so i dont have any issues connecting to my server butcherblock, but after 2 to 10 mins of being ingame the following happens.

The client stops updating for me, i can type in guild chat for example and not see it myself or anyone elses chat entries. but for some reason guild members can see what ive been typing even tho i cant.

i was in a group on an alt on another pc which dropped out the same way, i still recieved quest updates etc, but i did not see them update while the client stopped recieveing updates. i reloged to find the quest updates complete.

I am still able to connect chat via ingame voice, and the guilds vent serevr.

but i'm at a loss as to whats going on atm.

ive tried running the tracert (which worked) and pathping (which doesnt seem to work for me) 

any thoughts on what i should be looking at next?

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Unread 02-04-2011, 02:46 AM   #2
TSR-JoshuaM

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What happens when you try the pathping portion?

Are you playing full screen or in a Window?  It's possible that a UAC window has opened behind the client and is awaiting a click for Allow/Deny. 

You can paste your tracert/pathping here or PM them to me.

You do have to launch you command prompt as an admin if you received an access denied error.  Hold CTRL+SHIFT and hit enter from the run box after typing in CMD.

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How to Contact Support:

https://help.station.sony.com/app/answers/detail/a_id/28939



How to Create a DXDIAG/MSINFO

https://help.station.sony.com/app/answers/detail/a_id/28973
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Unread 02-04-2011, 02:55 AM   #3
Mrsteatime
Server: Butcherblock
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no running atm in windowed mode, currently having the issue now in game (mrsteatime, butcherblock server) i can see time stampped voice chat leave/join messages atm

tryign to get the pathping to work atm

Tracing route to sdkeq2-08-01.everquest2.com [199.108.13.33]over a maximum of 30 hops:

  1     *        *        *     Request timed out.  2     *        *        *     Request timed out.  3    76 ms   109 ms    79 ms  nme-nxg-wal-csw1-po-5.tpgi.com.au [202.7.173.121]   4    64 ms    91 ms    61 ms  nme-nxg-wal-crt1-ge-2-0-0.tpgi.com.au [202.7.162.1]   5    60 ms    98 ms    62 ms  syd-nxg-men-crt1-ge-3-0-0.tpgi.com.au [202.7.171.141]   6   399 ms   418 ms   412 ms  207.114.154.9   7   434 ms   407 ms   421 ms  pao1-pr1-xe-0-0-0-0.us.twtelecom.net [66.192.253.26]   8   587 ms   414 ms   560 ms  vlan99.csw4.SanJose1.Level3.net [4.68.18.254]   9   451 ms   537 ms   502 ms  ae-94-94.ebr4.SanJose1.Level3.net [4.69.134.253]  10   465 ms   450 ms   433 ms  ae-5-5.ebr2.SanJose5.Level3.net [4.69.148.141]  11   421 ms   416 ms   487 ms  ae-6-6.ebr2.LosAngeles1.Level3.net [4.69.148.201]  12   484 ms   491 ms   513 ms  ae-72-72.csw2.LosAngeles1.Level3.net [4.69.137.22]  13   471 ms   519 ms   451 ms  ae-71-71.ebr1.LosAngeles1.Level3.net [4.69.137.5]  14   589 ms   551 ms   404 ms  ae-5-5.car1.SanDiego1.Level3.net [4.69.133.205]  15   433 ms   449 ms   497 ms  ge-7-2.hsa1.SanDiego1.Level3.net [4.69.142.154]  16   532 ms   540 ms   468 ms  vl861.sdtermswitch-1.sonyonline.net [63.215.251.130]  17   422 ms   441 ms   408 ms  vl831.sdkollsw-1.sonyonline.net [64.37.144.82]  18   418 ms   401 ms   421 ms  sdkeq2-08-01.everquest2.com [199.108.13.33]

Trace complete.

Tracing route to sdkeq2-08-01.everquest2.com [199.108.13.33]over a maximum of 30 hops:  0  Jason-PC [192.168.0.11]   1     *        *        *     Computing statistics for 0 seconds...            Source to Here   This Node/LinkHop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address  0                                           Jason-PC [192.168.0.11]

Trace complete.

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Unread 02-04-2011, 03:03 AM   #4
TSR-JoshuaM

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Looks like your PC or your Router have some timeout issues.

Review this Knowledge Base article to ensure all the proper forwarding configurations are set.

[EQII] Firewall and Proxy Information for EverQuest II

Next, look to your router manufacturer's website to see if they have a new Firmware update for your specific brand/model of router.

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TSR Joshua M.

Technical Support Representative

Sony Online Entertainment



How to Contact Support:

https://help.station.sony.com/app/answers/detail/a_id/28939



How to Create a DXDIAG/MSINFO

https://help.station.sony.com/app/answers/detail/a_id/28973
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