Game keeps crashing!!!

[Blakkmantis]

I am having serious crashing problems which seem to happen most when I'm dual boxing.  I have dual boxed for years now, with no real troubles, and now since the Everfrost Server downtime today I crash repeatedly.  I have played with just a single account, and have crashed but for the most part now I seem to be ok.  Whenever I login my 2nd account I crash minutes after.  Over and over the same thing, I crash.

I have run a dxdiag, and will post the info below.

[Blakkmantis]

System InformationTime of this report: 1/10/2011, 18:29:23       Machine name: XXXXX   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)           Language: English (Regional Setting: English)System Manufacturer: Dell Inc.       System Model: Dell XPS420                                 BIOS: Phoenix ROM BIOS PLUS Version 1.10 A02          Processor: Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz (4 CPUs), ~2.4GHz             Memory: 4096MB RAMAvailable OS Memory: 4030MB RAM          Page File: 1456MB used, 6601MB available        Windows Dir: C:Windows    DirectX Version: DirectX 11DX Setup Parameters: Not found   User DPI Setting: 120 DPI (125 percent) System DPI Setting: 96 DPI (100 percent)    DWM DPI Scaling: Disabled     DxDiag Version: 6.01.7600.16385 64bit Unicode------------DxDiag Notes------------      Display Tab 1: No problems found.      Display Tab 2: No problems found.        Sound Tab 1: No problems found.        Sound Tab 2: No problems found.          Input Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D:    0/4 (retail)DirectDraw:  0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay:  0/9 (retail)DirectSound: 0/5 (retail)DirectShow:  0/6 (retail)---------------Display Devices---------------          Card name: NVIDIA GeForce 8800 GT        Manufacturer: NVIDIA          Chip type: GeForce 8800 GT           DAC type: Integrated RAMDAC         Device Key: EnumPCIVEN_10DE&DEV_0611&SUBSYS_053C10DE&REV_A2     Display Memory: 2256 MB   Dedicated Memory: 497 MB      Shared Memory: 1758 MB       Current Mode: 1920 x 1200 (32 bit) (59Hz)       Monitor Name: Generic PnP Monitor      Monitor Model: DELL2407WFPHC         Monitor Id: DELA026        Native Mode: 1920 x 1200(p) (59.950Hz)        Output Type: DVI        Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2umDriver File Version: 8.17.0012.6099 (English)     Driver Version: 8.17.12.6099        DDI Version: 10       Driver Model: WDDM 1.1  Driver Attributes: Final Retail   Driver Date/Size: 10/16/2010 12:55:00, 12788840 bytes        WHQL Logo'd: Yes    WHQL Date Stamp:   Device Identifier: {D7B71E3E-4551-11CF-BD64-30251CC2C535}          Vendor ID: 0x10DE          Device ID: 0x0611          SubSys ID: 0x053C10DE        Revision ID: 0x00A2 Driver Strong Name: oem11.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section0 04:8.17.12.6099:pciven_10de&dev_0611     Rank Of Driver: 00E62001        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C    Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                      {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                      {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                      {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                      {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                      {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                      {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive                      {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch                      {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=       D3D9 Overlay: Supported            DXVA-HD: Supported       DDraw Status: Enabled         D3D Status: Enabled         AGP Status: Enabled

To be continued...

[Blakkmantis]

-------------Sound Devices-------------            Description: Speakers / Headphones (SigmaTel High Definition Audio CODEC (for 64-bit Windows)) Default Sound Playback: Yes Default Voice Playback: Yes            Hardware ID: HDAUDIOFUNC_01&VEN_8384&DEV_7618&SUBSYS_10280215&REV_1002        Manufacturer ID: 1             Product ID: 100                   Type: WDM            Driver Name: stwrt64.sys         Driver Version: 6.10.5511.0000 (English)      Driver Attributes: Final Retail            WHQL Logo'd: Yes          Date and Size: 5/6/2007 17:12:02, 388096 bytes            Other Files:         Driver Provider: SigmaTel         HW Accel Level: Basic              Cap Flags: 0xF1F    Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0              HW Memory: 0       Voice Management: No EAX(tm) 2.0 Listen/Src: No, No   I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No            Description: Digital Output Device (SPDIF Out) (SigmaTel High Definition Audio CODEC (for 64-bit Windows)) Default Sound Playback: No Default Voice Playback: No            Hardware ID: HDAUDIOFUNC_01&VEN_8384&DEV_7618&SUBSYS_10280215&REV_1002        Manufacturer ID: 1             Product ID: 100                   Type: WDM            Driver Name: stwrt64.sys         Driver Version: 6.10.5511.0000 (English)      Driver Attributes: Final Retail            WHQL Logo'd: Yes          Date and Size: 5/6/2007 17:12:02, 388096 bytes            Other Files:         Driver Provider: SigmaTel         HW Accel Level: Basic              Cap Flags: 0xF1F    Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0              HW Memory: 0       Voice Management: No EAX(tm) 2.0 Listen/Src: No, No   I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No

[Blakkmantis]

HELP PLEASE!

[Eveningsong]

What launcher are you using?  There was a recent change that won't allow the streaming or station launcher to run 2 iterations at once.  If you are mostly stable running just one copy, it may be related to that.  Try using the EQ2.exe file in your EQ2 folder (if it exists) and see if that makes a difference.  Its the old launcher, which still supports multiple copies on the same computer.

[Blakkmantis]

Well I've been using both the dedicated EQ2 launcher that installs with the game, and the Station Launcher both.  And both accounts each logged into the game from each launcher crashes. 

[Blakkmantis]

I just looked in my EQ2 files, and don't see that launcher you speak of. 

[rattlebonz]

Blakkmantis@Everfrost wrote:

I just looked in my EQ2 files, and don't see that launcher you speak of. 

I've been having the same issues, posted over in general tech support. I dual box as well, but have two installations since the change. My issues have been happening with just one game instance running though. Crashed 6 or 7 times tonight, mostly in Gears BG, which sucks even worse because of the debuff and losing the tokens.

[Blakkmantis]

I tried again tonight after just giving up for a few hours tonight and for some reason it seems more stable now.  I played for several hours dual boxing, and didnt crash except for while zoning once.

[rattlebonz]

Blakkmantis@Everfrost wrote:

I tried again tonight after just giving up for a few hours tonight and for some reason it seems more stable now.  I played for several hours dual boxing, and didnt crash except for while zoning once.

I had been having problems up until about 9 p.m. (CST) or so then it quit, of course this was after I gave up on my BGs and the que is slow this time of night. Same thing happened yesterday.

[rattlebonz]

Okay scratch that, finally got back into a Gears game, completed it no problem, got back into another and client crashed on death. Was winning too, there goes three tokens.

[rattlebonz]

And once again tonight, since 3 pm CST but not before, every time I accept entry into a BG zone I client crash.

[Donathan]

Same thing for me. Two different accounts on different computers. Only one connected to eq2 at a time. A total of 3 crashes in under 2 hours. Both characters were in Ganak battleground when it happened. I won't crash 3 times in a month if not in the bg's.

[TSR-JoshuaM]

Since you are all having similar issues, I want to try to identify the common denominator here.

DXDIAG file information (just the top 2 sections, system information and video/sound card information) would really help.

Also, are any of you using custom UI's and does the issue persist with the default EQ2 UI?

I've included an article below on removing your current custom UI. Please do not be mislead with the article title, I am not claiming that this is the cause but I do want to rule it out.

Answer Title: [EQII] Changing UI / using custom UI causing game crashAnswer Link: https://help.station.sony.com/cgi-b...p?p_faqid=25511