Heads up about additional character slots for 500-Don't buy from Char Select!

Senya · 12-03-2010, 05:27 PM

If you buy an additional character slot from the character select screen you see the price as 500 but it actually debits your sc wallet for 1,000. Customer service is taking care of the problem, but, just as a heads up to people buying, buy them in game from the /marketplace window, not from character select if you want to take advantage of the half price sale hassle free.

Alenna · 12-03-2010, 05:51 PM

1/2 off price for new character slot? w00t

runs off to get her server hopping toon.

Bunji · 12-03-2010, 06:13 PM

The 'charged' amount for the login character slot item should be fixed now. If you were charged an incorrect amount previously, please contact customer service for assistance.

Pink_Poodle · 12-03-2010, 07:31 PM

Bunji wrote:

The 'charged' amount for the login character slot item should be fixed now. If you were charged an incorrect amount previously, please contact customer service for assistance.

I submitted two tickets, one from ingame as a character issue, a second from from the SOE support site as a Station Cash issue (since the first one may be in the wrong department.) I mentioned to disregard either ticket if one or the other works. Is this OK?

SmokeJumper · 12-03-2010, 08:53 PM

This was fixed about 10:30am this morning. It's safe to buy from character select now.

Anyone that got charged 1000 SC should submit a ticket to Customer Service and they'll resolve it.

Pink_Poodle · 12-03-2010, 08:56 PM

SmokeJumper wrote:

This was fixed about 10:30am this morning. It's safe to buy from character select now.
Anyone that got charged 1000 SC should submit a ticket to Customer Service and they'll resolve it.

But it what I did alright, though? The whole, two tickets thing?

SmokeJumper · 12-03-2010, 09:05 PM

You probably only needed to submit one, but two won't hurt anything. SMILEY

Pink_Poodle · 12-03-2010, 09:13 PM

SmokeJumper wrote:

You probably only needed to submit one, but two won't hurt anything.

Oh, okay. I was thinking the first would be dismissed since I sent it to character issues instead of station cash issues. Thanks.

Thothe · 12-04-2010, 12:28 AM

I submitted my petition as soon as it happened, many hours ago and it still hasn't been resolved. I had hoped it woulda been fixed today because I wanted to use that stationcash that was taken extra to get more character slots

imphe2 · 12-04-2010, 03:52 PM

I'd love to buy them but every time I pull up the marketplace window in game, it's black - no text, nothing. I use the fetish UI. I've been looking for patches for this for a week.

Cyliena · 12-04-2010, 05:17 PM

Imphishly@Nektulos wrote:

I'd love to buy them but every time I pull up the marketplace window in game, it's black - no text, nothing. I use the fetish UI. I've been looking for patches for this for a week.

Try copying over the default ui piece for marketplace over to your custom directory maybe?

Zanthiana · 12-04-2010, 07:02 PM

I purchased it in game, got the item in my bag, double clicked it. It went away, but I don't have a new slot yet. Am I missing a step, or did I somehow lose it?

Lorriana · 12-04-2010, 07:21 PM

Imphishly@Nektulos wrote:

I'd love to buy them but every time I pull up the marketplace window in game, it's black - no text, nothing. I use the fetish UI. I've been looking for patches for this for a week.

You can delete eq2ui_inventory_marketplace.xml. Then edit your eq2ui_global.xml and add this line: eq2ui_global_marketplace.xml right below this line: eq2ui_global_optional_download_required.xml

Credit for this goes to Lord Ebon over at EQ2Interface, not to me. I will verify that it works, however.

Katz · 12-04-2010, 07:24 PM

Zanthiana@Antonia Bayle wrote:

I purchased it in game, got the item in my bag, double clicked it. It went away, but I don't have a new slot yet. Am I missing a step, or did I somehow lose it?

You should have the button available to create a new character.

imphe2 · 12-04-2010, 11:39 PM

Thanks!

That fixed it but I apparently missed the promo. They are back up to $10

Pink_Poodle · 12-05-2010, 07:30 PM

The GM said he sent the petition to the billing department, and it'll stay open there - how long will this take?

12-03-2010, 05:27 PM	#1
Senya Loremaster Join Date: Dec 2009 Location: The Ironforge Exchange Posts: 1,754	If you buy an additional character slot from the character select screen you see the price as 500 but it actually debits your sc wallet for 1,000. Customer service is taking care of the problem, but, just as a heads up to people buying, buy them in game from the /marketplace window, not from character select if you want to take advantage of the half price sale hassle free. __________________ Click image for a list of my completed projects.

12-03-2010, 05:51 PM	#2
Alenna Server: Guk Guild: Defenders of the Light Rank: Count Loremaster Join Date: Feb 2008 Posts: 1,938	1/2 off price for new character slot? w00t runs off to get her server hopping toon. __________________

12-03-2010, 07:31 PM	#4
Pink_Poodle Shrine Maiden Join Date: Nov 2004 Location: Hakurei Shrine Posts: 168	Bunji wrote: The 'charged' amount for the login character slot item should be fixed now. If you were charged an incorrect amount previously, please contact customer service for assistance. I submitted two tickets, one from ingame as a character issue, a second from from the SOE support site as a Station Cash issue (since the first one may be in the wrong department.) I mentioned to disregard either ticket if one or the other works. Is this OK? __________________

12-03-2010, 08:53 PM	#5
SmokeJumper DoD Join Date: Aug 2005 Posts: 1,056	This was fixed about 10:30am this morning. It's safe to buy from character select now. Anyone that got charged 1000 SC should submit a ticket to Customer Service and they'll resolve it. __________________ Director of Development EverQuest Franchise (EQ, EQII, EQN)

12-03-2010, 08:56 PM	#6
Pink_Poodle Shrine Maiden Join Date: Nov 2004 Location: Hakurei Shrine Posts: 168	SmokeJumper wrote: This was fixed about 10:30am this morning. It's safe to buy from character select now. Anyone that got charged 1000 SC should submit a ticket to Customer Service and they'll resolve it. But it what I did alright, though? The whole, two tickets thing? __________________

12-03-2010, 06:13 PM	#3
Bunji Build Master Join Date: Mar 2010 Posts: 652	The 'charged' amount for the login character slot item should be fixed now. If you were charged an incorrect amount previously, please contact customer service for assistance.

12-03-2010, 09:05 PM	#7
SmokeJumper DoD Join Date: Aug 2005 Posts: 1,056	You probably only needed to submit one, but two won't hurt anything. __________________ Director of Development EverQuest Franchise (EQ, EQII, EQN)

12-03-2010, 09:13 PM	#8
Pink_Poodle Shrine Maiden Join Date: Nov 2004 Location: Hakurei Shrine Posts: 168	SmokeJumper wrote: You probably only needed to submit one, but two won't hurt anything. Oh, okay. I was thinking the first would be dismissed since I sent it to character issues instead of station cash issues. Thanks. __________________

12-04-2010, 12:28 AM	#9
Thothe Server: Antonia Bayle Guild: Kittens with Spikes Rank: Leader Loremaster Join Date: Nov 2004 Posts: 15	I submitted my petition as soon as it happened, many hours ago and it still hasn't been resolved. I had hoped it woulda been fixed today because I wanted to use that stationcash that was taken extra to get more character slots

12-04-2010, 03:52 PM	#10
imphe2 Loremaster Join Date: Nov 2004 Posts: 62	I'd love to buy them but every time I pull up the marketplace window in game, it's black - no text, nothing. I use the fetish UI. I've been looking for patches for this for a week. __________________ Imphyte - lvl 66 Beserker & lvl 92 Carpenter Old School -Antonia Bayle

12-04-2010, 05:17 PM	#11
Cyliena Server: Everfrost Guild: Crusaders of Neriak Rank: Colonel Fansite Staff Join Date: Apr 2006 Posts: 3,798	Imphishly@Nektulos wrote: I'd love to buy them but every time I pull up the marketplace window in game, it's black - no text, nothing. I use the fetish UI. I've been looking for patches for this for a week. Try copying over the default ui piece for marketplace over to your custom directory maybe?

12-04-2010, 07:02 PM	#12
Zanthiana Server: Antonia Bayle Guild: Raven Guard Rank: Mercenary Loremaster Join Date: Nov 2007 Posts: 7	I purchased it in game, got the item in my bag, double clicked it. It went away, but I don't have a new slot yet. Am I missing a step, or did I somehow lose it?

12-04-2010, 07:21 PM	#13
Lorriana Loremaster Join Date: Feb 2006 Posts: 99	Imphishly@Nektulos wrote: I'd love to buy them but every time I pull up the marketplace window in game, it's black - no text, nothing. I use the fetish UI. I've been looking for patches for this for a week. You can delete eq2ui_inventory_marketplace.xml. Then edit your eq2ui_global.xml and add this line: eq2ui_global_marketplace.xml right below this line: eq2ui_global_optional_download_required.xml Credit for this goes to Lord Ebon over at EQ2Interface, not to me. I will verify that it works, however.

12-04-2010, 07:24 PM	#14
Katz Loremaster Join Date: May 2008 Posts: 2,601	Zanthiana@Antonia Bayle wrote: I purchased it in game, got the item in my bag, double clicked it. It went away, but I don't have a new slot yet. Am I missing a step, or did I somehow lose it? You should have the button available to create a new character.

12-04-2010, 11:39 PM	#15
imphe2 Loremaster Join Date: Nov 2004 Posts: 62	Thanks! That fixed it but I apparently missed the promo. They are back up to $10 __________________ Imphyte - lvl 66 Beserker & lvl 92 Carpenter Old School -Antonia Bayle

12-05-2010, 07:30 PM	#16
Pink_Poodle Shrine Maiden Join Date: Nov 2004 Location: Hakurei Shrine Posts: 168	The GM said he sent the petition to the billing department, and it'll stay open there - how long will this take? __________________